Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People~Connect Institute Webinars.
Anne Abate has worked in a wide variety of libraries and library-related organizations during her career. She is currently the owner of Library Discount Network, a small business that negotiates with database vendors on behalf of library consortia and networks. The company also provides administrative and management support for nonprofit organizations. Anne has been the Executive Director of the Greater Cincinnati Library Consortium, now known as SWON Libraries, where she coordinated the programs, services, and activities for the members. In previous lives, Anne worked as the Director of Marketing for a large corporation and held positions in libraries including law, academic, public, and special libraries. Anne currently teaches in the areas of information technology for Xavier University, nonprofit management for Northern Kentucky University, and library science for the University of Kentucky. Anne has also taught in the computer technology graduate program for Nova Southeastern University. Anne holds a bachelors degree from Xavier University, a masters in library and information science from the University of Kentucky, a doctorate in computer technology from Nova Southeastern University, and a certificate in nonprofit management from Northern Kentucky University.
Dr. Steve Albrecht
Spend some time online with Dr. Steve Albrecht, national expert on library security. Steve brings is HR, security, risk management, and law enforcement background, using humor, relevant stories, and new tools for challenging patron issues.
As a trainer, speaker, author, and consultant, Steve is internationally known for his expertise in high-risk HR and security issues. He is well-known in libraries around the US for his “Challenging Patrons” workshop, based on his 2015 ALA Book, Library Security. He also specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities.
In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 17 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.
In 1999, Steve retired from the San Diego Police Department, where he had worked since 1984, both as a full-time officer and later as a reserve sergeant, reserve training officer, and a domestic violence investigator.
Linda Altmeyer, Director of Programs, Alzheimer’s Association Greater Indiana Chapter.
Kathy Barco grew up in Los Alamos, New Mexico. She left the Land of Enchantment for college and life as a military wife, mom, and freelance writer in various locations, including Guam. A craving for green chile and mountains drew her home.
A former children’s librarian, she retired from the position of Literacy Coordinator at ABC (Albuquerque/Bernalillo County) Library. Kathy was Youth Services Coordinator at the New Mexico State Library from 2001-2006.
Kathy has discovered that her experience as a librarian, author, editor, and workshop presenter prepared her perfectly for her new career: Library Consultant.
Jack Baur is a graduate of the University of Oregon and University of Washington who discovered he could parlay his longtime love of comic books into a legitimate career niche, paving the way for much of what’s happened since. Shortly after grad school Jack became a Teen Services Librarian at the Berkeley Public Library. Jack likes comics, and since he’s been a Teen Librarian, he’s written several articles, a chapter in Genreflecting, gone to conventions and provided trainings about using comics in the library.
Karl Beckstrand is the freckle-faced author of 10 books and more than 20 online titles. Raised in San Jose, CA, he received a B.A. in journalism from BYU and an M.A. in international relations from APU. His work has appeared in: Barnes & Noble, Border’s Books, Deseret Book, Costco, Kindle/Nook/iBooks, Amazon, The Children’s Miracle Network, LDS Film Festival, U.S. Congressional Record, and Papercrafts Magazine.
A publisher who has published traditionally and digitally, Beckstrand’s nationally-lauded activity books, Spanish & bilingual books (with pronunciation guide), ebook mysteries, and nonfiction stories feature characters of color and usually end with a twist.
Dana Bomba is a Public Services Librarian and Branch Manager for the Campbell County Public Library System in Central Virginia. Her primary focuses are daily branch operations, collection development, adult programming, and technology instruction. This is her first professional position in a library and she is grateful for the collaborative experiences she’s had so far!
Joe Brisby joined SCORE in 2011 to use his work experience and pass knowledge to entrepreneurs while remaining connected and involved in the business world.
Joe has enjoyed being an instructor for SBA sponsored Boots to Business program for military personnel. He has a strong belief in the mission of SCORE because he believes service members have the discipline and training to succeed as business owners.
Joe’s career assignments have taken him and his family across the country. Residing in Richmond, Virginia upon his retirement, Joe currently serves as Chapter Chairman to the Richmond SCORE chapter.
Linda has been developing and conducting training seminars for more than ten years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Effective Communication, Returning Balance to Your Life, and many other topics.
At The Interview Doctor, Katherine Burik brings her extensive background in human resources to help business leaders create the positive environment that supports values based decision making and employee feedback reducing employee turnover and achieving the organization’s business objectives.
Katherine has published white papers and three books on job search as part of The Job Seeker Manifesto, including: The Job Search Marketing Plan: Declare to the World How You Will Find Your Next Job, Resumes 3.0: Tools to find your next job, and Tell Me About Yourself: Secrets to Successful Job Interviews. A fourth book targeting company talent acquisition, Talent Search Marketing Plan, is in the works.
Al Carlson has been working in libraries since 1959, professionally since 1970. During that time he has watched technology go from non-existent to all encompassing. And libraries have consistently been behind the curve.
His goal now is to help libraries play like Wayne Gretzky, and “Skate to where the puck will be, not to where it’s been.”
His career has included public service, tech services, automation, and management at public, school, academic and special libraries. Recently, he retired as the System Administrator at the Tampa Bay Library Consortium where he managed and provided support for Overdrive and Ask a Librarian programs.
Nan Carmack is the Director of the Campbell County Public Library System in central Virginia. She has been working in libraries for 10 years after a brief stint in book selling retail, preceded by a decade in the human services field, working with families and children affected by chemical dependence and abuse and neglect.
Samantha Chada is currently the Director of Technology at the Sandusky Library in Sandusky, Ohio. Prior to her position at Sandusky Library, she spent 3.5 years at OverDrive Inc. as both a Support Specialist and a Project Manager.
She was named a 2012 Library Journal Mover and Shaker for her work in staff and patron technology training. Her interests include emerging library technologies, tech training and digital media. She holds a Masters in Library and Information Science from Kent State University and a Bachelor’s in Sociology from Bowling Green State University.
Out of Shon Christy’s passion for driving online buzz combined with almost 20 years of marketing experience, Christy Creative, LLC, a full-service social media-marketing agency was born. Clients in the retail, consumer goods, service and healthcare industries have turned to Shon for his expertise in crafting strategic social media messaging that builds brands and garners ROI results. On October 1, 2013 Christy Creative merged with digital marketing gurus Proximity Marketing to become the social media marketing division where Christy serves as the Vice President of Social Media.
Shon’s marketing portfolio includes well-known brands such as Bacardi, Jack Daniels, and Buffalo Wild Wings. His work has been featured in Inside Business; Smart Business; the Akron Beacon Journal; and the Young Professional Roadmap.
Shon offers a unique blend of entrepreneurial spirit, digital marketing innovation and a dedication to humanitarian efforts. He is always seeking ways in which to give back and is fully committed to staying current on social media and digital marketing trends.
Maurice Coleman has been the technical trainer at Harford County (MD) Public Library in NE Maryland for 10 years and has headed a training and digital consulting practice since the 1990’s.
He has over 20 years of experience teaching all ages how to sensibly use technology, computer hardware and software. He has also extensive experience managing and incorporating cutting edge initiatives and projects. He has delivered training on effective technology planning and deployment, social media skills, nonprofit organizational development and fundraising, community organizing, and presentation skills.
Suzanna is the Digital Initiatives Librarian at California State Polytechnic University in Pomona, California and Chair of the Technology IG Leaders for the California Library Association.
Monica is a published author, a top-notch speaker, a professional consultant and an accomplished leader known for being one of the best entrepreneurial training experts in the business. With loads of spunk and charm, her skills as a speaker have earned her Perfect 10 reviews from participants across the country.
Monica is a graduate of Seton Hill with a BA in psychology and The University of Houston-Victoria where she earned a Masters Degree in Economic Development and Entrepreneurship. Her passion is helping women to take their business skills to the next level of success and significance. Committed to excellence, Monica has dedicated her life to helping others reach and fulfill their dreams. She lives in Dallas.
Sherry Darden is founder and owner Hundredfold Return, Inc, a Dallas-based company. The company was founded in 2005 to offer a multitude of training and consulting services exclusively for the non-profit sector including strategic planning and professional development. The company also offers business coaching, consulting, and a full menu of interactive training.
Sherry comes from a family of educators, so offering training was a natural transition from her corporate career to her training career in 1999 where she wrote 4 classes and taught them on line for Wilbur Wright City College in Chicago, Illinois.
Marketing Maven Kathy Dempsey is a consultant and trainer through her business, Libraries Are Essential (www.LibrariesAreEssential.com), and author of the book The Accidental Library Marketer . She’s given presentations across the U.S. and Canada. Her work is dedicated to helping librarians and information professionals promote their value and expertise in order to retain respect and funding. Kathy has been the Editor of the Marketing Library Services newsletter for 22 years and was formerly Editor-in-Chief of Computers in Libraries magazine. She also blogs at The ‘M’ Word, and is an active member of the New Jersey Library Association.
Cari Dubiel is the Computer Services Manager for Twinsburg Public Library. She has a long history of developing programs for public libraries, such as the interactive “Twinsburg History Mystery,” a popular murder mystery event. She is the co-host of the ABC Book Reviews Podcast (http://www.abcbookreview.com/) which was recognized by the Wall Street Journal as a Best Book Podcast.
Since 2005, Angela Edwards has been the Library Director at the Beaver City Library in the small South Central Utah town of Beaver, Utah. Her passion for children, reading and books led her to create the very successful programs CAPTURE and ESCAPE and most recently a Teen Advisory Board. Angela was born and raised and continues to thrive in Beaver, Utah with her husband, two children and the many children and teens that visit her library.
Pat Farr has had a wide-ranging career spanning work in a supermarket just after leaving school, to working for a chiropractor, to arranging library conferences for a regional library consortium … and many things in between! She loves talking to people and usually includes some stories from her past when trying to get her point across.
Born in Rothwell, Northamptonshire and having spent the first 30 years of her life in England, she has a broad view of most things in the world but now enjoys reading and spending time with her two grandsons and her dog. Pat is very happily married (36 years and counting) to her childhood sweetheart and lives in Orlando Florida. She is the Customer Account Representative for Library Discount Network and does much of the behind-the-scenes support for PCI Webinars.
Amanda Jacobs Foust
Amanda Jacobs Foust is librarian and trainer who speaks frequently at national and state conferences on a wide range of topics such as: eBook management, grant writing, website evaluation and content curation, including social media. She can be found online at http://www.amandajacobsfoust.com/.
Crystal is the Continuing Education Librarian at the Twinsburg Public Library. She develops, teaches, and manages the technology training program at the library. In addition, she also coordinates the continuing education classes (in-person and virtual). She is currently the assistant manager in the Digital and Learning Services Department.
Enthusiastic. Authentic. Caring. Knowledgeable. Insightful. People have used these terms to describe Dr. Mitchell Friedman as he’s engaged in diverse professional endeavors over the last three decades.
Dr. Friedman has thrived as a senior-level administrator in graduate degree programs; a career development impresario who has helped individuals land meaningful internships, full-time, and part-time work; a strategic communications strategist, tactician, coach, and trainer; and a university instructor.
He earned a Doctorate in Education (EdD) with a focus on organization and leadership from the University of San Francisco. Dr. Friedman has two degrees in history, an M.A. from Stanford University and a B.A. from Brandeis University. He’s also Accredited in Public Relations (APR).
Stephanie Gerding is an internationally known consultant, librarian, author, and trainer. Stephanie plans and conducts learning events on training, evaluation, grants, technology, digital literacy, planning, and advocacy topics. Stephanie has success in all areas of library fundraising including work as a library grant reviewer, writer, trainer, project manager, evaluator, and fundraising consultant for libraries and schools. Stephanie is an author of three books, including Winning Grants and The Accidental Technology Trainer, as well as over 20 professional library articles on fundraising. She was the original columnist for the Public Library Association’s Bringing in the Money column. She has been an evaluator for library grant programs at the New Mexico and Arizona State Libraries, worked as a library grant evaluator and grantee advisor for the Bill & Melinda Gates Foundation, and is a certified trainer for PLA. She lives in Seattle, WA with her husband and energetic eight-year-old daughter.
Jennifer has developed and conducted communication programs for organizations and their leaders for the last ten years. She was awarded the NAPW Woman of the Year Award in 2013 and holds degrees in both Theology and Life Coaching. She is the founder and owner of ManicSocial, an organization that helps others navigate the world of Social Media for the benefit of their customers and communities.
Catherine Hakala-Ausperk, a 29-year public library veteran, is Executive Director of the Northeast Ohio Regional Library System and owner of Libraries Thrive Consulting (librariesthrive.com). A Certified Public Library Administrator (CPLA) and author of the bestselling books Be a Great Boss: One Year to Success (2011, ALA Editions) and Build a Great Team: One Year to Success (2013, ALA Editions), she is a frequent speaker, trainer and consultant, who has a passion for supporting, coaching, and developing successful library staff, including bosses. She is also an adjunct faculty member at Kent State (OH) University’s School of Library and Information Science, where she teaches management.
Michael works with businesses and organizations that understand the value of developing people as a foundation for continual improvement and capacity building. He has been developing and delivering impactful training programs since 1987.
Samantha Helmick is the UX and Outreach Library for the Burlington Public Library in Iowa. She is a 2012 graduate from the University of Illinois and frequently speaks on digital literacy and new adult services. Her book Mobile Social Marketing for Libraries will be made available through Rowman and Littlefield in the spring of 2015.
Elaine Henderson has been a Board Certified Chaplain with the Association of Professional Chaplains, a fellow of the American Association of Pastoral Counselors and a Chaplain and Lieutenant Colonel of the Ohio National Guard. She is the founder and past director of the Pastoral Care Department for Summa Health Care Systems in Akron, Ohio and helped people in times of death and grief for more than two decades. She cherishes her title of “The Grief Lady” which was given to her by a teenager she was helping through the loss of a family member.
Elizabeth Hensley is a Branch Administrator for the Montclair Community Library in the Prince William Public Library System. She was the Leadership Development Forum Chair for the Virginia Library Association and has worked with libraries in Virginia for more than 20 years.
Joy N. Hensley
Joy N. Hensley is a middle and high school English teacher. There’s nothing that she’s not willing to try–including hiking 600 miles of the Appalachian trail. Once upon a time she went to a military school on a dare and then wrote Rites of Passage, a book set at a military school. She lives in Virginia with her husband and two children, finding as many ways as she can to never do another push-up again.
Diana Tixier Herald
Di’s six-word memoir is “Read to live. Live to read.” Books and libraries became her best friends when, as a child, she changed schools 13 times. Before earning her Master’s degree in Librarianship and Information Management she was a library volunteer, clerk, paraprofessional, and a bookseller. She’s worked in public, academic, school, and special libraries but her passion is public libraries.
She is the series editor of the Genreflecting series from Libraries Unlimited/ABC-Clio and is the author of several books on genre fiction for reader’s advisors including Genreflecting, Teen Genreflecting, Fluent in Fantasy, and Strictly Science Fiction. She has presented on reader’s advisory and genre fiction at conferences in three countries and at many national library and genre conferences. Di is currently the Program & Outreach manager at Delta County Libraries in western Colorado.
Kieran Hixon is passionate about rural libraries, and is known for his high energy. His focus has been on open source software and low cost tech solutions for small rural libraries. He serves on the Board of Directors of the Association for Rural and Small Libraries (ARSL). He lives on forty acres in rural southern Colorado with 6 adults, 1 child, 6 dogs, 9 chickens, 2 turkeys and a myriad of feral cats.
Nathan is a Senior Services Outreach Librarian at the Topeka and Shawnee County Public Library in Topeka, KS, who works to bring lifelong support services to the Topeka and Shawnee County area through outreach and programming. He is also a sports enthusiast, works closely with the library’s sports collection, and provides programming to engage the community’s sports fans.
Pamela Jayne has worked with the Boone County Public Library since 2007 and is currently the Teen Librarian at the main branch in Burlington, Kentucky. She received her MSLIS Degree from Drexel University and her Bachelor’s Degree from the University of Louisville. She enjoys creating and implementing teen programming, collection development and maintenance of teen collections and selecting children’s and teen graphic novels.
Jan Rhees Johnson currently serves as Librarian, Technology and Information Services, for the Parkland Library and obtained her MLIS from the University of South Florida. She develops and presents the Library’s technology instruction including the popular More Than Google program. In addition to her library credentials,
Jan is a diversified business professional with extensive experience in information technology, project management, business analysis, training, customer service, and merchandising.
Carol Kando-Pineda is Counsel in the FTC’s Division of Consumer and Business Education where she leads teams to create free print materials, websites, and videos to help people avoid scams, manage their money and make wise buys. Carol began her FTC career as a staff attorney bringing false advertising cases; she then became the agency’s Legislative Counsel, serving for several years as a liaison between the FTC and Congress.
Stephanie Katz is a reference librarian for the Manatee County Public Library System (MCPLS). She is the chair of the MCPLS Internships Committee, and has recruited and managed interns from all different majors. The new creative internships program at MCPLS has helped interns land professional jobs and has turned former non-library using students into library-lovers. Stephanie presented a poster session on internships at the 2014 Florida Library Association Annual Conference. She earned her MLIS at the University of South Florida.
Ashley Kazyaka is the Colorado State Library’s resident graphic designer and expert on library makerspaces and all things geeky, and helps coordinate the myriad of projects happening in Library Development. She volunteers at the Denver Public Library’s ideaLAB, working with teens and their families.
Celia King works with corporations and nonprofits to help make smart people, people smart. She has been teaching and coaching on cross-cultural interactions for over 13 years. She is the lead consultant at Arrants McSwain Leadership Development in North East Ohio.
Krista King-Oaks has worked in both academic and public libraries over the past twelve years. She received her MLS from the University of Kentucky where she specialized in public libraries and youth services. Currently, Krista is a Children’s Programming Librarian for the Kenton County Public Library in Covington, Kentucky, where she is devoting time to creating a new vision for elementary-aged programs and services.
Kirsten Kinsley is an Assessment Librarian and Library Liaison to the College of Criminology & Criminal Justice and to the Psychology Department. Educated at Florida State University, she has her Master of Science in Library and Information Science and Master and Specialist in Education degrees in Counseling and Human Systems.
Holly Klingler has a certification in nonverbal analysis, with an emphasis on body language, and a Masters degree in Philosophy and Information/Library Science . She frequently trains nursing, criminal justice and HR students on the importance of understanding nonverbal cues in the workforce and in their personal lives.
She is currently an instructor at Bryant & Stratton College, teaching logic and critical thinking courses. In addition, Holly has worked in libraries for 10 years.
Kathy Kliskey understands the tremendous value of story and of libraries. When she ran her own philanthropy, Everyday Joy, Inc., she partnered with libraries, embracing their culture of generosity and community, as she connected children around the globe through her photography program, Picture Us. Kathy is a seasoned marketing professional and the founder of Vibe Creative Confidence where she teaches professionals from all walks of life how to tap into the power of their own story. www.vibecc.com
Kimberly is currently a manager at DC Public Library with 15 years of management experience in public libraries in DC and Virginia. A management and leadership, training junkie, she has completed several cohorts and workshops throughout her career.
Currently, she serves on the VLA Continuing Education Committee and Conference Planning Committee, as Director of Career and Leadership Development with DC Library Association, on the Scholarships and Study Grants Committee in ALA, is a newly elected ALA Councilor-at-Large, and occasionally blogs for PLA Online.
Carlos Laguna, an Operation Iraqi Freedom veteran, served in the U.S. Marine Corps for 8 years. Using his experiences in combat, in training over 5,000 Marines and his own journey with Post-Traumatic Stress Disorder (PTSD) and Traumatic Brain Injury (TBI), he now teaches others how to manage stress and overwhelm and how to build unstoppable teams. Carlos is also a Stress Management Coach, spokesperson and MC for Pegasus Rising Project, an equine therapy non-profit serving those with PTSD and TBI.
Along with stress management and team building, Carlos also does speaking engagements about PTSD, TBI and veterans issues. Find out more about Carlos at www.carlosthespeaker.com
Jamie LaRue author of the award-winning book, “The New Inquisition,” a weekly newspaper columnist for over 25 years, and a former public library administrator, today James (Jamie) LaRue writes, speaks, and consults on leadership, organizational development, community engagement, and the future of libraries.
Hope Levy has twenty-plus years of experience in education and training, gerontology and career development. For the past five years Hope has been teaching classes at the San Francisco Public Library through a partnership with City College San Francisco’s Encore Learning Program. The common thread throughout her career is a passion for lifelong learning. Through her consulting practice, There’s Always Hope, she helps organizations develop and deliver learning programs that promote positive aging. Hope holds an MA in Gerontology and an MA in Special Education, both from San Francisco State University.
Adam H. Lisbon
Adam H. Lisbon is the Japanese & Korean Studies librarian at the University of Colorado Boulder. He helps develop CU’s vernacular collections in Asian languages and is promotes information literacy amongst the undergraduates who have chosen Japanese Studies as their major. His research focuses on applying easy to manage technology to library processes, how students who choose to major in a language engage with information online, and how libraries train and welcome their new employees.
Amanda Liss is a Sunday Librarian at the Prince William County Public Library in Virginia. She received her Bachelor’s Degree from St. Joseph’s College and her MLIS from Long Island University in New York. Besides having a passion for all things library, Amanda is working on the conversion of her rhyming play about the founding of Jamestown into a children’s book.
Miriam Lytle, Community Services & Program Development Division Chief and Karen Maki, Deputy Director, Gail Borden Public Library District
Chad Mairn is a librarian, teacher, author and ‘technofile’ who frequently shares his enthusiasm for ‘all-things technology’ in the classroom and as a speaker at library conferences. He is an Information Services Librarian and adjunct professor at St. Petersburg College and is also the Chief Technology Officer at Novare Library Services, a firm specializing in IT solutions for libraries which he co-founded recently.
Much of Chad’s recent library technology interests have focused around mobile technologies and building mobile apps for libraries and e-book developments. Chad authored the chapter ‘Acquiring, Promoting, and Using Mobile-Optimized Library Resources and Services” in the recently published book edited by Sue Polanka entitled “E-Reference Context and Discoverability in Libraries: Issues and Concepts”.
Robert Mallon is a nationally known professional speaker and consultant, based in Atlanta, GA. He has over 27 years of business experience and has a great passion for “growing” people and organizations while helping them to live up to their full potential. This has turned into his life mission. Organizational leaders look to Robert Mallon for facilitation, fact finding and problem solving. His genuine concern, coupled with his keen discernment, business and leadership experience, make him a wise, thought-provoking and effective presenter and facilitator.
Suvi Manner is Branch Manager in the Palm Beach County Library System. In addition to working in academic and public libraries, her experience includes teaching social studies in public schools and directing ESOL Programs. She is an active volunteer in the Finnish Community in her hometown of Lake Worth, FL.
Brianna Marshall is a librarian and technologist interested in developing library services to support research and scholarship. She is currently Digital Curation Coordinator at the University of Wisconsin-Madison, where she leads the interdisciplinary group Research Data Services, manages UW’s institutional repository, and coordinates campus community-building efforts around digital scholarship, including the UW Openness Meetup and the UW Digital Humanities Research Network. She was managing editor of the blog Hack Library School from 2012-2014 and is the current editor for the LITA blog. Brianna presents locally and nationally on topics related to technology and libraries.
Ken McDonnell is a Financial Education Outreach Analyst at Consumer Financial Protection Bureau in Washington, D.C.
The Consumer Financial Protection Bureau is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
A former retail manager, Tracy is the Programming and Outreach Coordinator for Prince William Public Library System in northern Virginia. Tracy oversees programming for adult and youth services, facilitates community outreach, and manages the library’s social media presence. She has presented on visual merchandising and customer service for the Virginia Library Association and several library systems in Virginia.
Specializing in Human Capital Strategy, Cindy Moran brings 20+ years of experience in Learning and Development to her work with clients spanning a wide variety of industries nation-wide. Her expertise includes talent acquisition and development, leadership and succession planning, change management and growth strategy, all leading to measurable ROI that directly impacts the bottom line.
Cindy’s education includes a BA in Philosophy/Business from Villanova University and graduate work in Philosophy at Penn State University. She has a certificate in Strategic Organizational Leadership, is a certified facilitator for The Leadership Challenge, Predictive Index Analyst and expert in Customer Focused Selling.
Amy Nisenson is a senior philanthropy professional with a 25 year proven track record of success across corporate, foundation and nonprofit sectors. Amy currently serves in a consultative role to nonprofits in the Richmond, Virginia area and as Executive Director of the Mary Morton Parsons Foundation. As Executive Director, of MMP Amy is responsible for the day –to- day operations of the $120 million foundation and the due diligence and allocation of $5-6 million in grants annually.
In her consultation business, Amy provides expertise in a variety of service businesses including strategic planning, group facilitation, board development, resource development and fundraising. Amy is a Certified Governance Trainer with Board Source and has her coaching certification from MSB Coaching in Corporate Coach U.
In addition, Amy teaches classes in nonprofit management including grant writing, navigating support from corporations and foundations, and board development at many of the non-profit management programs throughout the State. Prior to her position at The Mary Morton Parsons Foundation, Amy served as Vice President and Community Affairs Manager for Wachovia Corporation from 2005 to 2008. Amy is a graduate of the University of Virginia.
Kathleen Odean, who was a youth librarian for 17 years in public and school libraries, gives day-long workshops on children’s and young adult books and Common Core nonfiction. She chaired the 2002 Newbery Award Committee and served on the Caldecott Award Committee. Her publications include Great Books for Girls (Ballantine, 2002) and Great Books about Things Kids Love (Ballantine, 2001). Kathleen reviews books for Kirkus, Teacher-Librarian and The Providence Journal.
Bob Pacanovsky has been helping elevate brands for over 20 years! And now he is taking this experience and helping organizations and individuals “outclass their competition.” He is a professional speaker, entrepreneur and expert in making people make great first impressions and turning clients into loyal fans!
Bob rebranded his latest company, The Vation Group, in January, 2015, after selling his catering and event company that he founded in 2000. During that time, he helped create over 7,000 events. His experience in the Hospitality and Event industries has helped him launch his speaking and consulting company, The Vation Group.
Kathy Pape Zappitello
Kathy has worked for ten years in Ohio libraries and is currently the Executive Director of the Conneaut Public Library in Conneaut, Ohio. Kathy also works as a producer, writer, actor, and director for one of Ohio’s cable access channels that provides programming to households in Northeast Ohio and Western Pennsylvania.
Ned has been developing and conducting training seminars for libraries and library organizations for more than five years. Ned takes his passion for helping others to find their areas of strength and improvement by providing humor-filled leadership and motivational webinars and seminars on dealing with the challenges of everyday life. Ned takes it one step further – he gives participants tangible ideas they can use as soon as they leave the event.
Jennifer has been a manager with the Osceola Library System for more than two years. She has taught all levels of patrons, from retired senior citizens through Stetson University’s Lifelong Learning Program, to a masters’ track library science class at Florida State University. She has been published in the CSLP Summer Reading manual two years in a row, and presented at the 2014 Florida Library Association Annual Conference.
Jennifer Pearson is the Director of the Marshall County (TN) Memorial Library System. Jennifer is passionate about community building and how the public library can be central to a thriving community.
Jennifer’s background includes over 10 years working for OCLC where she honed her skills in library advocacy, marketing and public relations. While at OCLC Jennifer helped to develop and then manage the Geek the Library advocacy program. Jennifer also worked with public libraries to extend access to e-books via the Big Shift project, create vibrant outdoor spaces and events via the Redbox funded Outside the Box program and taught libraries how to use community based advocacy to extend their reach to their communities and stakeholders. Jennifer also worked with many library consortia to develop and implement OCLC products and services.
Jennifer has also worked for Ingram Library Services as manager of their cataloging division, was a publicist at Rutledge Hill Press in Nashville and worked at the greatest independent bookstore in the entire world—Square Books in Oxford, MS.
Jennifer currently serves on the Board of Directors of the Association of Rural and Small Libraries and is serving as an advisor to the Aspen Institute’s national dialogue “Rising to the Challenge: Re-Envisioning Public Libraries.” Locally Jennifer serves on the Board of the Lewisburg Rotary Club, the Lewisburg Downtown Alliance, the Marshall County Imagination Library and Lewisburg’s Community Development Board.
Leah is the Assistant Director of Florida Atlantic University’s (FAU) John D. MacArthur Campus Library in Jupiter, FL. She has worked as an academic librarian for seven years and has been a supervisor for the last four years. She graduated from the Sunshine State Library Leadership Institute in 2009, where she learned many valuable lessons about leadership.
Recently she participated in FAU’s Faculty Owl Leadership program where she mentored students on how to become better leaders in their academic careers, in their personal lives, and for their communities.
Ned Potter is an Academic Liaison Librarian at the University of York, and a freelance trainer for organizations such as the Bodleian Library and the British Library in the UK, as well as organisations in America, Australia, New Zealand and South Africa.
In 2011 he collaborated with three other librarians to set up the Buy India a Library project, which in just two weeks crowd-sourced funds enough to build a permanent library in one of the poorest parts of India, as well as four mobile libraries to travel around Africa. In one heady 24hr period later that year he was named a Library Journal Mover & Shaker and a winner of a Special Libraries Association Early Career Conference Award.
Ned authored the Library Marketing Toolkit, published by Facet Publishing / Neal Schuman in 2012. It has been Number One in the Amazon Library charts on both sides of the Atlantic. He has also contributed to several other books, most recently Ben Bizzle’s Start a revolution: stop acting like a library, and written a marketing column for Library Journal.
Ned can be found online at ned-potter.com and on Twitter at @ned_potter.
Melissa Powell has worked for 35 years in libraries as a paraprofessional and degreed professional, in addition to a 4-year “retirement” to learn about the book & publishing industry. She is an Independent Librarian currently teaching Cataloging Fundamentals and Collection Management both online and through state libraries, library consortia, and other education agencies.
Meridith Elliott Powell
Meridith’s signature style and her ability to rapidly connect with people make her a sought after speaker, trainer and coach. She is an active member of the National Speakers Association, the Carolinas Speakers Association, the American Society of Training and Development, and Lessons In Leadership.
Meridith is passionate about helping her clients develop strategies, business development plans and leadership programs to engage their teams and drive the bottom line. She has the ability to take complex issues and make them easy to understand and easy to implement.
She is gold master certified in Strategic Planning by the Haines Centre, and the University of San Diego and a master certified Human Behavior Specialist focusing on human behaviors and their impact on professional relationships and organizational development.
Jill Burket Ragase
Jill Burket Ragase is the former Juvenile Collection Development Librarian at the Public Library of Cincinnati and Hamilton County. Jill earned her MLS in 2002 at UK, where she met Amy. After various mishaps and an incident with a Christmas tree, Jill decided they should be friends. In her spare time, Jill raises a husband and two sets of twins (no that isn’t a typo) has coffee with Amy (not nearly often enough) and was recently tricked into training for a half marathon this fall.
Eden J. Rassette is the Teen Services Librarian at the Erlanger branch of the Kenton County Public Library. She believes she has the best job in the world, and brags about her teens to anyone who will listen. You can find her reading, writing, and blogging online @edynjean
Sally Gardner Reed
Sally Gardner Reed is the executive director of United for Libraries a division of the American Library Association. United provides support, education and consultation to those groups affiliated with their local libraries to help increase and maximize their support such as Friends, Trustees and Foundation members. Prior to accepting this position in 2002, Reed has spent nearly 20 years in library administration running small public libraries in New England and the Midwest, and most recently she was the director of the Norfolk Public Library in Virginia.
Reed is the author of nine books on library management, advocacy, volunteers, and fundraising and numerous articles for professional library journals. She has presented programs and workshops to hundreds of Friends of Library groups, library boards and librarian groups nationally and internationally. Reed is the 2000 recipient of ALA’s Herbert and Virginia White Award for promoting libraries and librarianship.
Mary Beth Riedner
Mary Beth Riedner, Retired Academic Librarian/Volunteer, Gail Borden Public Library District.
Michael Rodriguez is the E-Learning Librarian at Hodges University, with the faculty rank of Assistant Professor. He manages the library’s digital services and resources, meaning the library website, library systems, and 160-plus databases. He also teaches and tutors students. Michael blogs and runs social media for the national Library and Information Technology Association (LITA), writes for Library Journal, and delivers professional training and consulting on copyright and technologies. He is an avid kayaker.
Carrie Rogers-Whitehead is a writer, professor, community advocate, mother and librarian who is a lover of words, and emotions. She has experience moderating discussions on passive aggressive behavior and dealing with difficult personalities with various audiences, both professional and personal.
Jeff Rosenberg, M.S., M.L.I.S., has served as a Library Administrator for the Miami-Dade County Public Library System for over nine years. He has over twenty years of grant writing experience; and previously taught as an Adjunct Professor at Miami-Dade College and Nova Southeastern University. Mr. Rosenberg has participated in grant review committees for the U.S. Departments of Labor and Education.
Ed has been involved with libraries and broadcasting since 1980. He is an Adult Service Librarian in Shaker Heights, Ohio, and chair of the Business Reference in Public Libraries committee of BRASS. His book, Castles Against Ignorance: How to Make Libraries Great Educational Environments is in over 70 libraries and consortia throughout the world.
He has taught courses on the internet and mass media for the Kent State School of Journalism, and is currently teaching online courses on Business Writing for Libraries at Kent State. As a business manager of radio stations in two major markets, he coordinated dozens of sponsorship campaigns, as well as produced over 200 hours of sponsored, specialty programming.
Andrew Roszak, JD, MPA, EMT-P, serves as the senior director for emergency preparedness at Child Care Aware of America. He is a recognized expert in emergency preparedness, public health, and environmental health. His professional service includes work: as the senior preparedness director of environmental health, pandemic preparedness, and catastrophic response at the National Association of County and City Health Officials; at the MESH Coalition and the Health and Hospital Corporation of Marion County, Indiana, as the senior preparedness advisor supporting Super Bowl 46 and the Indianapolis 500; as a senior advisor for the U.S. Department of Health and Human Services; on the Budget and HELP Committees of the United States Senate; and at the Illinois Department of Public Health. Twitter: @AndyRoszak
Dean is a Professional Strategic Coach. He helps organizations and businesses increase their effectiveness through leadership coaching, training, and public speaking engagements. He has a gift and passion for helping people and organizations quickly grasp their company’s vision, gain operational traction, and work as a healthy, functional, and cohesive team.
He is a national speaker and recognized expert specializing in business management, leadership improvement, and better employee performance.
Lisa is a professional communicator and storyteller with 25 years experience as a TV news broadcaster and 5+ years experience as a PR & Marketing Director for a national non-profit. Lisa understands how to capture an audience’s attention, keep it and drive home a clear, concise and captivating message.
Amy Schardein is a Children’s Librarian at the Covington branch of the Kenton County Public Library where she specializes in Early Childhood work. She was the 2011 SWON Librarian of the Year and named in the 2012 Covington Index of Awesome. Amy earned her MLS in 2002 at UK, where she met Jill. After various mishaps a series of discussions on the merit of Colin Firth as Mr. Darcy, Amy decided they should be friends. In her spare time, Amy raises 2 children, a husband and a dog, has coffee with Jill (not nearly enough) and likes to practice yoga when she can.
Crystal Schimpf is a librarian and a trainer, with a passion for digital literacy and technology issues. As co-founder of Kixal, she provides collaborative, transformative training for libraries. She has provided training for the Urban Libraries Council’s Edge Initiative, the Public Library Association, the Colorado State Library, and Community Technology Network.
Dan Schoonover is the Head of Collections Access and Delivery and liaison to the Anthropology department. He holds a Master of Science in Library and Information Science and a Master in Religion.
Eva is the Art Librarian and Coordinator of Instruction at the Scholes Library, which in turn is at Alfred University in far western New York. In this role she acts as subject specialist and liaison to the art and art history departments, as well as providing and assessing information literacy instruction. She also has an interest in outreach and public relations, and while at Alfred has had the opportunity to explore these interests.
Most recently, she was able to be part of the team that launched our personal librarian program, creating a set of popular librarian trading cards. She also had the opportunity to lead a project that brought a traveling Harry Potter exhibit to campus, organizing a series of lectures, receptions, scavenger hunts, exhibitions, and other events to accompany it.
Paul, co-author of Workplace Learning & Leadership with Lori Reed, served as director of staff training for the San Francisco Public Library system before becoming an independent writer-trainer-consultant-learning advocate. He designs and facilitates online and face-to-face learning opportunities throughout the U.S.; is active in the American Society for Training & Development (ASTD) and American Library Association Learning Round Table; and explores and nurtures innovations in learning in a variety of settings. He focused on best practices in learning while earning his MLIS through the online program offered by the University of North Texas.
Diana Silveira is the President of Novare Library Services, a company that focuses on web, mobile and IT services for libraries. Previous to starting Novare Library Services, she was the Virtual Reference Manager for Florida’s Ask a Librarian Service — a statewide virtual reference service that assisted over 70,000 users with reference questions and had 115 partner libraries in 2010. Diana recently received the Florida Library Association’s Leader of the Year 2011 award for distinguished service.
Katie Simmons is the User Experience (UX) Designer for the State Library. Her focus is on both aesthetic design and usability, ensuring patrons enjoy using the website and are able to find what they need. Katie is also responsible for the agency’s brand and designs marketing and promotional materials, helps her team with the agency’s social media presence, and co-hosts the State Library podcast LibraryVoicesSC.
Laura is the Library Services Manager for OPLIN and former Web Applications Manager for Cleveland Public Library. She is responsible for providing and managing all web-related services to all of Ohio’s public libraries. This includes custom web sites and development for more than 25% of Ohio’s library systems.
She has been doing web development and design for over twelve years, in both libraries and as an independent consultant. She speaks on Web-related topics extensively in the public library community and is the author of the book Doing Social Media So It Matters: A Librarians Guide from ALA Publications.
Brian R. Smith
Brian R. Smith is a Reference Librarian for the Palm Beach County Library System in Florida. He has been working in public libraries since August of 2006 after graduating from Wayne State University in Detroit. Career highlights include: Sunshine State Library Leadership Institute Grad 2010, creator of the Empowerment Zone at the Delray Beach Public Library 2010, Chair FLA PR Committee 2012-2013, and President of the Palm Beach County Library Association 2012-2013. Right now he is reading “The Strain” by Guillermo Del Toro / Chuck Hogan & “If I Die In A Combat Zone” by Tim O’Brien.
Andy Spackman is Business and Communications Librarian at Brigham Young University where he also teaches at the Marriott School of Management. Andy received his MBA from BYU and his MLIS from the University of North Texas.
He has served as President of the Utah Library Association and Chair of ALA RUSA’s Business Reference and Services Section. He is a frequent speaker on innovation, business research, and communications.
Becky Spratford is a Readers’ Advisor in Illinois specializing in serving patrons ages 13 and up. She trains library staff all over the world on how to match books with readers through the local public library. She runs the critically acclaimed RA training blog RA for All, and it’s evil twin, RA for All Horror, and is on the Steering Committee of the Adult Reading Round Table. She is under contract to provide content for EBSCO’s NoveList database and writes reviews for Booklist. Becky is also known for her work with horror readers as the author of The Reader’s Advisory Guide to Horror, Second Edition [ALA Editions, 2012] and is a proud member of the Horror Writers Association who are honoring her as a Special Guest of Honor at StokerCon 2017 for her contribution to the genre. You can connect with Becky on Twitter @RAforAll.
Tim has enjoyed a career as a television writer and producer, touring comedian, published author, award winning screenwriter, corporate trainer, keynote speaker, and has recently released a musical comedy CD titled “Crossin’ the Line”.
Jennifer Stencel holds a Bachelors degree in Education from Baldwin Wallace College, class of 1996, and an MLS from Kent State, for Public and School Media – class of 1997. She started working at the Brecksville Library of the Cuyahoga County Public Library system as a Student Page when she was 16, and began her professional career at the Orange Branch Library of CCPL as a Part-time Teen Librarian; while also working part-time at the Brunswick Library of Medina County District as a Children’s Assistant.
In 1998, she was hired at the Shaker Heights Public Library as a full time Teen Librarian. There, under the wise supervision of Edrice Ivory, now past Director, she learned that small libraries can watch, study, modify and apply what big libraries are doing. In 2000, she was hired by the Akron-Summit County Public Library to be the first Teen Librarian at the Richfield Branch Library. Today, she is the Branch Manager, Teen Librarian, and Adult Librarian at the Richfield Library.”
Courtney C. Stevens
Courtney C. Stevens grew up in Kentucky and lives in Nashville, Tennessee. She is an adjunct professor and a former youth minister. Her other skills include playing hide-and-seek, climbing trees, and being an Olympic torch bearer. She is also the author of Faking Normal, which Kirkus Reviews called “a story that resonates” and Publishers Weekly called a “rich debut,” as well as the e-novella The Blue-Haired Boy.
Maura Sudkamp currently works at the Kenton County Public Library in Fort Mitchell, KY as the Emerging Technology & Design Specialist. Her job includes creating marketing materials, monitoring the library website, developing web-based instructional media/learning tutorials, training staff on new technologies, coordinating technology programming and more. She has worked in a variety of different positions within the library setting including as a shelver, reference desk associate and adult programmer. After obtaining her undergraduate degree in visual communication design (graphic design) she then went on to obtain her MLIS in digital librarianship. Makerspaces, technology, art and reading are just some of her many interests.
Patrick “PC” Sweeney
Patrick Sweeney is a tireless and innovative advocate for libraries. A 2007 graduate of the San Jose School of Library and Information Sciences, Mr. Sweeney is the a former Administrative Librarian of the Sunnyvale (CA) Public Library and was Executive Director of EveryLibrary California, a statewide initiative to support library Propositions. He is now the Political Director for EveryLibrary, the nation’s first political action committee for libraries where he works to help libraries win political initiatives and ballot measures. He is active in the California Library Association and across library social media as a co-founder of the Think Tank. His library blog is well respected, and he is a sought-after speaker and presenter. A recent project, the Story Sailboat, worked to provide library services and materials – by boat – in the San Francisco Bay area. He tweets at @pcsweeney.
Jim Tobias has more than thirty-five years experience in accessible and usable technology in both public and private sectors. He has focused on how technologies are designed and used in education, employment, communication, transportation, commerce, and civic participation, for seniors and people with disabilities.
With a Master’s Degree in Industrial Design, he began his career at Berkeley’s Center for Independent Living, then led initiatives at Bell Labs and Bellcore on enhanced usability and accessibility. He works on the Global Public Inclusive Infrastructure project in several capacities, and leads the communications team for Raising the Floor, an international consortium on advanced usability. He is the Technical Director of the US Department of Labor’s Partnership on Employment and Accessible Technology
He has served on several advisory committees, including co-Chairing the Access Board’s committee on updating accessibility requirements in Sections 255 and 508. Jim co-directed the accessibility element of California’s review of voting technologies in 2007-2008, and led the user testing component.
His favorite projects have been: an innovative telecommunications relay service with integrated speech technologies, a network-based talking productivity toolkit, and “AT Boogie”, an award-winning music video about assistive technology.
Denise Vallandingham is the Librarian at the Art Institute of Ohio-Cincinnati. She entered the academic realm after eight years working primarily with children in the public library setting. Denise received her Bachelor’s degree in Communications from Northern Kentucky University and her Master’s in Library Science from the University of Kentucky. She’s been an active member of the American Library Association ever since she was named an Emerging Leader in 2005. She’s served on several committees including the Sibert Award Selection, Early Childhood Programs and Services and served as co-chair of the Great Web Sites for Kids committee. Denise is currently a member of ACRL and co-chairs an academic librarian special interest group sponsored by Greater Cincinnati’s library consortium.
Pat has been working with libraries as a trainer and consultant since 1978, from one-room rural storefronts to the largest public and academic libraries in North America. She presents and consults on library ad public sector ethical topics, including material challenges, filtering, collection development, personnel, customer service, development and enforcement of policies and by-laws, governance, and conducting public meetings regarding volatile issues.
Beth Weisberg is founder of Workplace Essentials, a consulting firm which for nearly 20 years has been dedicated to the premise that managers and teams in workplaces of all types and sizes can boost their effectiveness all around if they seek to really understand what drives the different people they work with, and adjust the way they interact accordingly.
Beth has helped teams, managers, and individual contributors in organizations of all types and sizes – among them city and university libraries, providing high-impact workshops, team facilitation, and individual coaching. Prior to starting her firm, she was a director in a boutique San Francisco Bay Area human resources outsourcing firm for many years, delivering a full range of human resources services for dozens of small-business clients.
She also holds a Master’s Degree from the University of Illinois in Teaching English as a Second Language and has taught university students in Thailand, as well as students coming to the U.S. from all around the world.
Beth’s passion for travel has taken her to many parts of the world, including several years living in Thailand. She now lives on the coast just south of San Francisco, reveling in the backdrop of ocean and coastal mountains.
Megan Welsh is an Interdisciplinary Arts and Humanities Librarian at the University of Colorado, Boulder. She received her MLIS from the University of Denver and her Bachelor of Arts from the University of Rochester. Megan’s interests include Early Childhood Librarianship, Library Instruction and Outreach.
Chris N. West
Chris N. West has worked at Google where he was responsible for reaching out to communities to drive engagement on products such as Google Plus, Analytics, Google maps and Fiber. An award-winning marketing strategist, West has trained hundreds of organizations in the use of social media, search engine optimization, and marketing strategy on the Web.
Sara White is a Youth Services Librarian at the Seminole County Public Library (FL). Her background is in education, and she earned a Master of Arts in Teaching in addition to her MLIS. She student-taught high school English before discovering her passion for working with children in a library setting. Sara is a part of the 2014-2015 Sunshine State Library Leadership Institute. She managed to fine the perfect leadership project to combine her background in schools with her love of libraries: leading a K-12 faculty outreach initiative!
Crystal Williams is the Continuing Education Coordinator for Twinsburg Public Library. She has been instrumental in developing innovative programs both in-person and online, including language classes, train-the-trainer sessions, and technology training for patrons.
Lacy has worked for three years at the Ouachita Baptist University Riley-Hickingbotham Library as a Circulation/Reference Librarian. Recently, she took on the role of coordinator for the school’s institutional repository, Scholarly Commons @ Ouachita. Lacy regularly reviews books for Library Journal and is a frequent contributor to Arkansas Libraries.
Robin S. Wood, President of Robinwood Consulting, LLC, works with public libraries and small business to help them meet their challenges and attain success. With nearly 20 years of human resource management and 10 years of public library administration experience, Robin truly understands the challenges facing public libraries. She earned an MLIS from Kent State University, a MBA from Tiffin University and is certified by the Human Resource Certification Institute as a Professional in Human Resources (PHR).
Deborah is the Assistant Library Director of Public Service at the Prince William Public Library System. Her work experience includes 7 years as a public library branch manager and 4 years at the Library Administration level (Family and Youth Services Coordinator). She has been actively involved with American Library Association and the Virginia Library Association for 20 years.
“WOW!”, “FANTASTIC!”, RELEVANT & “FUN!” are just some the words clients have use to describe Bernadette “Bernie” Young. Bernie is the president and managing partner of “Bernie” Young & Associates. “Bernie” is an international speaker who according to one reporter, “plants the seeds of passion within her audience, spurring them on to new heights in self-motivation and fulfillment”. As a consultant, facilitator, professional speaker, and corporate trainer for over 35 years,
She and her husband Joe have been married for 41 years (she had to ask him 4 times to marry her!) and they live in St. Petersburg, FL. They have a married daughter, three beautiful grandchildren (Camron, Ashlynd & Evelyn) and in 2009 adopted 2 teenage ‘Young’sters, Jesse & Sara.
Marcus P. Zillman
Marcus P. Zillman, M.S., A.M.H.A. is the Executive Director of the Virtual Private Library, eSolutions Architect and Internet Expert, Tutor, Author and Keynote Speaker. He has been actively involved with the Internet for over 30 years and active member of the management agency IETF that writes the controlling protocols. He has written over 100 Internet publications and white papers and his Deep Web Research and Discovery Resources 2016 has been downloaded over 4,000,000 times!! He was just recently acknowledged by Range Rover’s OneLife Magazine as one of the top 20 innovators in the world. His Entreprenurial Resources Subject Tracer™ is considered a bible for the new and seasoned Entrepreneur.