PCI Webinar with Dr. Steve Albrecht
Dealing With Challenging Patrons: Safety and Security At Our Library
Competency: Laws, Policies and Procedures
Sub-Category: Creates policies and practices to ensure safety and security
Spend an hour with one of the nation’s leading experts on library safety and security. Dr. Steve Albrecht has trained thousands of library employees on the do’s and don’ts of handling challenging, entitled, odd, or even threatening patrons, including the homeless, mentally ill, gang members, thieves, Internet hogs, and others who want to disrupt the library.
This popular program offers practical and realistic tools which will make your facility a better, safer place to work. Enjoy Steve’s real-life experiences as a law enforcement officer, mixed with his use of humor.
In this program, you’ll learn safe workplace behaviors, security measures, and how to activate your “high- risk” customer service skills.
Dr. Steve Albrecht — Biography
Spend some time online with Dr. Steve Albrecht, national expert on library security. Steve brings is HR, security, risk management, and law enforcement background, using humor, relevant stories, and new tools for challenging patron issues.
As a trainer, speaker, author, and consultant, Steve is internationally known for his expertise in high-risk HR and security issues. He is well-known in libraries around the US for his “Challenging Patrons” workshop, based on his 2015 ALA Book, Library Security. He also specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities.
In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 17 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.
In 1999, Steve retired from the San Diego Police Department, where he had worked since 1984, both as a full-time officer and later as a reserve sergeant, reserve training officer, and a domestic violence investigator.