PCI Webinar with Pat Wagner
Managing Workplace Conflicts
As If Your Job Depended On It
Your ability to deal with “difficult” people, resolve problems, and stay productive makes you a desirable library employee. You can help lower workplace stress for you and your co-workers. But many models of conflict management are complicated, time-consuming, and, frankly, intrusive.
Instead, learn how to quickly pinpoint what needs to change. Lower emotionality, solve problems, and get you, your co-workers, and employees back to work. The good news is that you can focus on what and how without having to spend hours worrying about why.
Participants will learn how immediately to apply:
Three Steps For Resolving Most Library Workplace Conflicts
Five Questions That Can Focus Attention on Solutions
Ten Ways to Remove Conflict Triggers From Your Conversations
Pat Wagner – Biography
Pat has been working with libraries as a trainer and consultant since 1978, from one-room rural storefronts to the largest public and academic libraries in North America. She is a frequent speaker at national, state, and regional conferences, specializing in personnel, management, and leadership issues. Pat is known for her practical and good-humored approach to real workplace challenges.
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