PCI Webinar with Celia King
Not Your Typical Diversity Training:
Moving Past Political Correctness to Cultural Intelligence – Pt 1
Libraries are one of the best places to recognize the melting pot of American culture. Patrons not only represent multiple races and nationalities, but each person represents a number of other cultural influences as well. Consider the influences on each of these patrons:
The young adult patron who took public transportation to the library from her section 8 housing complex to use a computer for a school assignment.
The senior citizen patron who drove to the library from the suburbs to check out the latest book recommended on NPR.
The pre-school patron who walked down the street with his mom and is mostly interested in pulling colorful books off the shelves.
Most of us are generally open-minded about other cultures. We value other perspectives and other people. At the same time, interacting with people who are different than we are (in race, nationality, age, gender, socio-economic experience, etc.) can be difficult. We don’t understand each other, we’re afraid of saying something offensive or maybe they just get on our nerves.
This webinar explains the importance of developing cultural intelligence as a way to address these cultural differences for both competent customer service and your own piece of mind.
Participants will learn:
A broad definition of culture that includes race, ethnicity, age, socio-economic experience, gender, etc.
How to identify their own cultural influences
How to approach cross-cultural interactions without having to give up their own unique perspectives
How developing cultural intelligence can increase the quality of your interactions with patrons
The 4 basic components of cultural intelligence
Ceila King ~ Biography
Celia King works with corporations and nonprofits to help make smart people, people smart. She has been teaching and coaching on cross-cultural interactions for over 13 years. She is the lead consultant at Arrants McSwain Leadership Development in North East Ohio.