PCI Webinar with Crystal Schimpf
6 Essential Skills for One-on-One Tech Instruction
Competency: Patron Training
Sub-Category: Practices effective training techniques (presents ideas clearly, employs interactivity, uses a variety of approaches to accommodate learning styles, actively listens to student input, etc.)
Have you ever helped a library patron with a technology issue? Have you offered computer tutoring by appointment? One-on-one tech instruction happens every day in libraries, and every technology question presents an opportunity to teach new skills. Luckily, you don’t need to be a tech expert to provide effective tech instruction. Learn six practical training skills that will help boost your ability to help library patrons with technology questions.
Gain skills and confidence in helping others use computers and mobile devices to access the Internet. Learn how customer service skills and effective training techniques can enhance user satisfaction and mitigate difficult situations.
Crystal Schimpf ~ Biography
Crystal Schimpf is a librarian and a trainer, with a passion for digital literacy and technology issues. As co-founder of Kixal, she provides collaborative, transformative training for libraries. She has provided training for the Urban Libraries Council’s Edge Initiative, the Public Library Association, the Colorado State Library, and Community Technology Network.