PCI Webinar with Maurice Coleman
Get Them To Use Your Stuff: Tips and Tricks for Helping Customers Use Technology
Competency: Public Service
Sub-Category: Understands and performs effective search queries, using multiple resources and search strategies; Synthesizes information from a variety of resources and evaluates results for quality and accuracy
Library customers can be afraid to ask for help for a simple question or inquiry. More are even less inclined to ask how they can digitally use your stuff and your library. Even fewer that know your great digital stuff exists.
This interactive and informative program with Maurice Coleman will show you how to help your customers (and staff) use (and explain) your “hidden in plain sight digital services.”
Maurice Coleman ~ Biography
Maurice Coleman has been the technical trainer at Harford County (MD) Public Library in NE Maryland for 10 years and has headed a training and digital consulting practice since the 1990’s.
He has over 20 years of experience teaching all ages how to sensibly use technology, computer hardware and software. He has also extensive experience managing and incorporating cutting edge initiatives and projects. He has delivered training on effective technology planning and deployment, social media skills, nonprofit organizational development and fundraising, community organizing, and presentation skills.