PCI Webinar with Kirsten Kinsley and Dan Schoonover
GoPro© (Camera) in Your Library: Empathize with Your User’s Library Experience
Ever wonder what a customer experiences when navigating your library in search of a book or other resources? What would happen if we could see first-hand how they experience the library signage, find a book in the stacks, search the online catalog, and ask a question at the help desk? Did they find what they were looking for after they leave the help desk? Do they run into unnecessary barriers, trouble spots or confusion during the process?
Having your customer wear a GoPro camera records the customer’s total, authentic experience. Viewing the GoPro footage from a diverse sample of customers can help you and your staff see what is working well and change what needs improvement. When we empathize with customers’ real-life experience, we better connect to our users motivating us to make changes to maximize their successful experience of the virtual and physical library.
In this interactive and fun webinar participants will learn:
- What the GoPro taught FSU about their customers’ experience
- How to use the GoPro with your customers
- How to Use GoPro Software for Editing & Analysis
- How to Use the GoPro Assessment Approach
- How to Apply the Results: Improving your spaces and services
Kirsten Kinsley ~ Biography
Kirsten Kinsley is an Assessment Librarian and Library Liaison to the College of Criminology & Criminal Justice and to the Psychology Department. Educated at Florida State University, she has her Master of Science in Library and Information Science and Master and Specialist in Education degrees in Counseling and Human Systems.
Daniel Schoonover ~ Biography
Dan Schoonover is the Head of Collections Access and Delivery and liaison to the Anthropology department. He holds a Master of Science in Library and Information Science and a Master in Religion.