PCI Webinar with Mitchell Friedman
Mastering Difficult Workplace Communications Challenges
Competency: Personnel Management
Sub-Category: Communicates clearly and regularly with staff about library, government or major community changes that may affect them
Interpersonal communications in the workplace poses challenges even for the savviest of professionals. Yet some skills stand out. These include dealing with difficult people; handling complaints or tricky questions; incorporating tact and professionalism into diverse situations; and responding to negativity and gossip.
This interactive and informative webinar will probe the nature of these and other thorny issues you’re likely to encounter no matter where you work. Most important, we’ll explore different strategies you can employ to manage these challenges with aplomb.
In this session, we will cover important information on:
- Fundamentals of effective workplace communication;
- Identifying typical challenges in this area faced by library professionals; and
- Brainstorming ways to respond to challenges and strengthen relationships at work.
Mitchell Friedman ~ Biography
Enthusiastic. Authentic. Caring. Knowledgeable. Insightful. People have used these terms to describe Dr. Mitchell Friedman as he’s engaged in diverse professional endeavors over the last three decades.
Dr. Friedman has thrived as a senior-level administrator in graduate degree programs; a career development impresario who has helped individuals land meaningful internships, full-time, and part-time work; a strategic communications strategist, tactician, coach, and trainer; and a university instructor.
He earned a Doctorate in Education (EdD) with a focus on organization and leadership from the University of San Francisco. Dr. Friedman has two degrees in history, an M.A. from Stanford University and a B.A. from Brandeis University. He’s also Accredited in Public Relations (APR).