“Your customers and co-workers “only care what you know, when they know that you care.” The relationships that your build with library staff, management and customers today will be greatly influenced by how these internal and external customers feel about their experiences with you and your organization. The emotions they feel from previous visits will help them to decide how to act the next time they see you.
The Emotional Customer Service – Making the Connection with the Customer Webinar focuses on the building of relationships with your patrons and co-workers and the benefits of doing so for everyone in your workplace.
Instructor: Andrew Sanderbeck
Biography: Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.”