PCI Webinar with Linda Bruno
TAPPING INTO YOUR EMPLOYEES’ TALENTS
Staff members are one of the most important resources a library has for achieving their organizational mission and goals. Supervisors spend valuable time to recruit, interview, and hire the right person at the right time. Yet once the new employee is just “another staff member”, we forget to look at them as individuals – each with unique knowledge, skills, and talents.
We have a stack of duties and tasks before us and we have a limited number of staff – so we assign those duties and tasks based more on who is available rather than who is the best for that particular task or project.
And just who IS the best for that particular task or project? One of the best ways to foster staff growth is to tap in to their specific talents so that your patrons receive the highest quality of service. After all, if they are doing what they are naturally good at, they will provide excellent service.
In this fast-paced one-hour webinar program, Linda Bruno will give you tips on ways to tap in to that talent. We will discuss:
• Key questions you can ask to determine employee talents and perspectives that may have gone unnoticed
• Understanding the connection between an employee’s personality and parts of the job that may be a natural fit for their talents
Linda Bruno ~ Biography
Linda has been developing and conducting training seminars for more than fifteen years. Certified with Development Dimensions International and Achieve Global, she also offers her own workshops on Customer Service, Supervisory Skills, Personalities, Organizational Skills, Effective Communication, Returning Balance to Your Life, and many other topics.