Front Line Advocacy
Being able to promote the value of your library on a daily basis, not just when you are on the ballot or when funds are in jeopardy, is critical to your survival. This webinar will teach you and your staff how to look for, identify and deliver advocacy messages to your customers on a daily basis. Robin will teach you how to include advocacy into every interaction with your customers without interfering with great customer service.
In this session, you will learn:
How to promote the value of the materials and services you provide into your everyday interactions with customers
How to promote your value, as a library employee, to your customers without them even knowing it
How to promote the value and importance of the library to non-library users
Robin Wood ~ Biography
Robin S. Wood, President of Robinwood Consulting, LLC, works with public libraries and small business to help them meet their challenges and attain success. With nearly 20 years of human resource management and 10 years of public library administration experience, Robin truly understands the challenges facing public libraries. She earned an MLIS from Kent State University, a MBA from Tiffin University and is certified by the Human Resource Certification Institute as a Professional in Human Resources (PHR).