“For the training and development of library staff to be successful, we must first determine their current capabilities and competency levels.This two part Webinar series from Andrew Sanderbeck covers the steps needed to create, implement and measure the efforts of a comprehensive Workforce Development Plan in your library.
In Part 1, participants will learn and begin to master:
- How to determine the competencies needed for each department and staff member
- Using tools to analyze gaps in staff knowledge, skills and abilities (KSA’s) to create the appropriate development plan
- Working with employees to set SMART goals for the development
Instructor: Andrew Sanderbeck
Biography: Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.”