PCI Webinar with Ned Parks
Mediation in the Workplace Part 2
It happens, an employee stomps in your office and wants you to fix their problem with a co-worker. Being a good and responsive leader you agree to help and within an hour your world comes apart. Enter, the unintentional mediator, YOU!
The term “mediation” broadly refers to any instance in which a third party helps others reach agreement. More specifically, mediation has a structure, timetable and dynamics that “ordinary” negotiation lacks. The mediator acts as a neutral third party and facilitates rather than directs the process.
Part 2 of this series we help you understand how to:
- Use the seven steps of mediation
- Set the stage for a productive session
- Uncover the hidden issues
- Arrive at closure and agreement
We highly recommend you listen to part one of this series before attending. As a refresher, Ned will review the highlights of part one of this series including:
- The basics of what mediation is and is not
- How to keep from getting triangulated
Ned Parks ~ Biography
Ned has been developing and conducting training seminars for libraries and library organizations for more than five years. Ned takes his passion for helping others to find their areas of strength and improvement by providing humor-filled leadership and motivational webinars and seminars on dealing with the challenges of everyday life. Ned takes it one step further – he gives participants tangible ideas they can use as soon as they leave the event.