PCI Webinar with Cari Dubiel and Kate Johnson
Serving the Underserved: Using Outreach to Find the Customers You Didn’t Know You Had
Competency: Adult and Older Adult Services
Sub-Category: Defines and implements outreach services for the library community to increase use of library services and to reach underserved populations
All libraries have loyal customers that come in regularly and support us day in and day out. But what about those who might wish to use our services, but can’t get to us? In this webinar, the Cari and Kate will talk about how the Twinsburg Public Library in Twinsburg, Ohio, has bolstered and strengthened its outreach program to find and serve those customers.
Join us for this program and they’ll help you learn to do the same in your community.
- Learn to assess the need for outreach in their communities and develop an outreach plan
- Discuss tips to create and strengthen new relationships
- Explore ways to enhance existing programs, even with low budgets
Cari Dubiel ~ Biography
Cari is the Adult Learning and Information Services Manager at Twinsburg Public Library. She is also a writer, teacher, and podcaster.
Kate Johnson – Biography
Kate is the Community Outreach Librarian at Twinsburg Public Library. In 2017, she was named a Mover and Shaker by Library Journal for her outreach work with Pinewood Gardens, an Akron Metropolitan Housing Authority site in Twinsburg.