PCI Webinar with Kathy Pape
Improving Employee Communication – Exchanging Information Effectively
Competency: Personnel Management
Sub-Category: Communicates clearly and regularly with staff
Why is it that we sometimes struggle with being understood by our coworkers? Just when you think everyone in your organization is on the same page, you find out someone got left out of the communication loop, or misunderstood the information.
In a profession that deals almost exclusively with information presented in a variety of formats, we are looked at to be communication experts. We must effectively communicate with our coworkers as well as the public. Attend this webinar to smooth out the communication bumps in the road and help lead your library to become a higher functioning organization.
In this webinar, participants will learn:
- Organizational communication skills that can be utilized from small to large libraries
- Effective listening skills and active information gathering techniques
- Communication styles that get the best results
Best practices presented in real life scenarios that make sense
Kathy Pape ~ Biography
Kathy has worked for twelve years in Ohio libraries and is currently the Executive Director of the Conneaut Public Library in Conneaut, Ohio. Kathy also works as a producer, writer, actor, and director for one of Ohio’s cable access channels that provides programming to households in Ohio and Western Pennsylvania. Kathy is also a member of the board of Trustees of the Northeast Ohio Regional Library System.