PCI Webinar with Cindy Moran
The Platinum Rule: Going Beyond the Golden Rule for Customer Service
Competency: Customer Service
Sub-Category: Applies customer service skills to enhance the level of user satisfaction
At some point in your life your Mom, Dad, or another other adult taught you the Golden Rule: Treat others the way you would like to be treated. But the Golden Rule is not the gold standard anymore!
Good organizations practice the Golden Rule by identifying and implementing their Core Values for service. This is treating others the way we would like to be treated. But great organizations go beyond the Golden Rule to create Platinum Rule service…treating others the way THEY WANT to be treated.
Join us to learn how to:
- Distinguish between good and great service
- Identify key traits that allow you to customize individual service
- Build trust with members by creating a transparent feedback culture
- Foster a sense of belonging and connectivity for long-term membership and volunteerism
Cindy Moran ~ Biography
Specializing in Human Capital Strategy, Cindy Moran brings 20+ years of experience in Learning and Development to her work with clients spanning a wide variety of industries nation-wide. Her expertise includes talent acquisition and development, leadership and succession planning.