PCI Webinar with Andrew Sanderbeck
“What we’ve got here is failure to communicate.”
Common Communication Problems and How You Can Be More Effective the Next Time
Competency: Staff Training and Development
Sub-Category: Creates and identifies learning opportunities that foster twenty-first century skills, such as problem- solving, critical thinking, communication and innovation
The phrase “What we’ve got here is failure to communicate” is a quote from the 1967 film Cool Hand Luke and it’s true as sometimes, despite everyone’s best efforts, communication breaks down. Whether it’s between customers and the organization or between managers and employees, those involved often wonder what went wrong.
Communication is about more than just words; it’s about making a connection between two people or entities with potentially very different ways of approaching the same task or conclusion. Analyzing some of the common reasons for communication failure can help individuals and organizations to avoid these connection pitfalls.
In this informative and interactive webinar program, Andrew will:
• Examine some of the common communication failures people and organizations experience everyday
• Explain how to avoid these failures in the future
• Discuss how to recover from communication failures so that trust, connection and respect are maintained
Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world. He is the founder of the PCI Webinars.