“Change is all around us today. Technology evolves and changes. We change the look of our buildings and of our personnel. We change our policies and procedures. Budgets change…sometimes more drastically than expected. And many times, change is “dumped” on us, where we have little if any input into the implementation and effects of the change. The good news is…change can be effectively managed. There are processes and techniques that we can use to make the most of change…or at least to minimize the resistance to it. Communicating information is critical. The more aware the management and staff are of the nature of the change, the more successful the change implementation process will be everyone involved.
Participants will learn and begin to master:
- To see change as an opportunity for self-motivation and innovation.
- To identify strategies for helping change to be accepted and implemented in the workplace.
- The reasons why people resist changes in the workplace, including the four stages of coping with change.
- The seven steps to becoming a change leader in their organization
Instructor: Andrew Sanderbeck
Biography: Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.”