leadership management

Planning and Implementing a Fine-Free Policy - PCI Webinar with Karen Ryan & Maryke Barber Libraries are ready for a change! Our academic library went fine free in 2016, and we’re not alone. In this informative and interactive program, we will share why and how we managed to eliminate most overdue fines, aligning our circulation policies with the needs of our most [...]
Assessment and Evaluation in Academic Libraries - PCI Webinar with Lauren Hays Assessment and evaluation are important, and necessary, for academic libraries. Through assessment, librarians can learn what works, what does not work, what can be improved, how something can be improved, and why things are occurring. However, the practice of assessment and evaluation can be troublesome. In this interactive and informative [...]
Telling Your Library’s Story - PCI Webinar with Patricia Spencer How do you connect with your community to let them know about upcoming programing, events and important information in today’s new media landscape? From traditional media to social media, how we communicate with our patrons has changed, and in today’s era of fake news it has become even more complicated. [...]
How to Build a Value Based Workplace Culture - PCI Webinar with Michael Healey In a 2016 global survey of CEO’s and executive team members conducted by Deloitte, “87 per cent of respondents thought culture was important, while only 19 per cent believe they have the right culture.” So, what is the right culture for your organization or team – yes – every team [...]
More Than 20 Creative and Fun Ideas to Welcome and Delight Your Users in 60 Minutes - PCI Webinar with Andrew Sanderbeck Want to spice up your public or academic library with some creative ideas that not only look good, but could also save you time, lower your stress and bring some fun into your workplace? Recently, powerfulmind.co published an article about some of the surprising things that forty-five public and academic [...]
Getting to Know and Meeting the Needs of Generation Z - PCI Webinar with Lauren Hays Born between 1997 and 2012, Generation Z is starting to come of age. Researchers are identifying defining traits of this generation that have a direct impact on library services, instruction, and programming. In this interactive and informative session, Lauren will share research findings on Generation Z and then apply the [...]
Recognizing and Shaping your Informal Leaders - PCI Webinar with Dr. Dean Russell Informal leaders are perceived by others as showing higher levels of leading than formal leaders overall.  They crave influence, not responsibility. This program dives into the what’s, whys and how’s of working with, communicating with and assigning work clearly to avoid miscommunication and conflict with the informal leader. . [...]
The Ten Behavioral Questions to Ask to Prevent a Bad Hire - PCI Webinar with Andrew Sanderbeck The risks and rewards of hiring the best employees for your organization may never be greater than it is today. The interview process is the vital part of the hiring process to cement the hiring of the right person, not the right resume and wrong person. In this interactive and [...]
What Libraries Can Learn from Other Organizations about Advocacy and Political Power - Tired of having to fight for monies from your city, county, state and nationally elected officials? Or of being short staffed and short on resources? Feel like libraries don’t have a strong enough voice with the politicians and decision makers? This interactive and thought-provoking program looks at the best practices of non-profit organizations that have [...]
Attracting Today’s Volunteers to the Library - PCI Webinar with Carla Lehn Volunteerism is changing. Libraries now have the opportunity to engage highly skilled volunteers who can bring their unique expertise to bear on the library’s mission. Actual success stories of innovative library volunteer engagement will be shared. Participants in this webinar will learn how to: Identify what motivates today’s potential volunteers [...]
Leadership Redefined: Ownership Engagement Results - PCI Webinar with Meredith Powell Competitive, challenging and constantly shifting – that is today’s marketplace! It calls for a new style of leader. One that has the ability to see the big picture. Understand external trends. Implement strategy with one-hand tied behind your back. To succeed you need to be that rare leader who can [...]
The Success of Failure - PCI Webinar with Gavin Woltjer Why do we fear failure? In order to succeed, rewrite the notion that failure is a negative outcome. By understanding the benefits of failure, leadership can begin to construct plans for future success. Participants will define what failure means to them and their organization while learning strategies of how to [...]
Leadership Redefined: Ownership Engagement Results - PCI Webinar with Meredith Powell Leadership Redefined: Ownership Engagement Results Competitive, challenging and constantly shifting – that is today’s marketplace! It calls for a new style of leader. One that has the ability to see the big picture. Understand external trends. Implement strategy with one-hand tied behind your back. To succeed you need to be [...]
Take Your People Skills to the Next Level - PCI Webinar with Mary Schaefer Take Your People Management Skills to the Next Level This interactive session offers you tactics to improve employee performance, productivity, and engagement. Learn how to break unhelpful habits and mindsets and communicate in a more clear, direct, and engaging manner. Through this workshop you will learn to: 1.        Challenge your [...]
7 Ways Leaders Fail - PCI Webinar with Michael Healey The 7 Ways Leaders Fail Research of the failure and success of leaders in organizations reveals a high percentage of leaders do not meet the leadership expectations of their staff. The research also identifies the gaps between staff expectations and what the leaders are actually doing. This webinar will focus [...]
Assessment and Evaluation in Academic Libraries - PCI Webinar with Lauren Hays Assessment and Evaluation in Academic Libraries Assessment and evaluation are important, and necessary, for academic libraries. Through assessment, librarians can learn what works, what does not work, what can be improved, how something can be improved, and why things are occurring. However, the practice of assessment and evaluation can be [...]
Creating an On-going Weeding and Inventory Plan for Your Collection - PCI Webinar with Karen Nelson Creating an On-Going Weeding and Inventory Plan for Your Collection Looking for a better way to weed more effectively and to develop what is in your collection? If you do, it sounds like you need a plan! This webinar will teach you the steps and processes you need to create [...]
How to Write Effective Survey Questions to Get Useful Data - PCI Webinar with Kathy Dempsey How to Write Effective Survey Questions to Get Useful Data Is your library planning for upcoming services, programs, or events? They’ll be more successful if you know what sorts of things the people in your service area truly want and need. Great marketers and planners don’t guess what people want, [...]
The 2019 Horizon Report – Higher Education - PCI Webinar with Paul Signorelli The 2019 Horizon Report – Higher Education Edition Looking for a concise overview of recent developments in the technology used for training-teaching-learning in libraries and other educational organizations? This highly-interactive one-hour session, drawing from research completed for the EDUCAUSE Horizon Report – 2019 Higher Education Edition (scheduled for release in [...]
Leadership Redefined: Ownership Engagement Results - PCI Webinar with Meridith Elliott Powell Leadership Redefined: Ownership Engagement Results Competency: Organizational Leadership Sub-Category: Uses an inclusive, open and transparent approach to leading others Competitive, challenging and constantly shifting – that is today’s marketplace! It calls for a new style of leader. One that has the ability to see the big picture. Understand external [...]
The 7 Habits of Highly Effective People – A Refresher - PCI Webinar with Andrew Sanderbeck The 7 Habits of Highly Effective People – A Refresher Competency: Personal/Interpersonal Skills Sub-Category: Learning and Innovation The 7 Habits of Highly Effective People, first published in 1989, is a business and self-help book written by Stephen Covey. Dr. Covey presents an approach to being effective in attaining goals by aligning oneself to what he calls “true [...]
20 Management Tips in 60 Minutes - PCI Webinar with Cari Dubiel 20 Management Tips in 60 Minutes Competency: Library Management Competencies Sub-Category: Leads and empowers employees to deliver effective, high-quality library service Managers are often overworked and underwhelmed. Especially if you’re in middle management, it can feel like everyone needs something from you. Fortunately, you can learn from some of the [...]
Dealing with Passive Aggressive Behaviors - PCI Webinar with Mitchell Friedman Dealing with Passive Aggressive Behaviors Competency: Library Management Competencies Sub-Category: Staff Training and Development Have you ever worked with someone who, on the one hand, seems agreeable and easy to get along with? Who, on the other hand, indirectly resists others’ demands and avoids direct confrontation at all costs? If [...]
20 Life Changing Words and How to Use Them in 60 Minutes - PCI Webinar with Linda Bruno 20 Life Changing Words and How to Use Them in 60 Minutes Competency: Library Management Competencies Sub-Category: Staff Training and Development What is one thing most great leaders have in common? They are always finding new ways to be their best selves – personally and professionally. Sometimes that requires self-reflection [...]
20 Tools and Tips for Competitive/Market Intelligence Research in 60 Minutes - PCI Webinar with Rachael Altman 20 Tools and Tips for Competitive/Market Intelligence Research in 60 Minutes Competency: Public Services Competencies Sub-Category: Reference Libraries are essential for supporting small businesses in their communities by providing programming, tools, and access to market research. Research databases and access to software help support small business owners, students, and entrepreneurs [...]
The Four Major Energy Blocks Leaders Encounter and Strategies to Overcome Them - PCI Webinar with Jenna Cooley The Four Major Energy Blocks Leaders Encounter and Strategies to Overcome Them Competency: Library Management Competencies Sub-Category: Organizational Leadership As leaders, our mindset, or perspective, affects our feelings and drives our actions. This mindset can also be called “energy”. And, whether we realize it or not, people sense our energy. [...]
20 Marketing Resources in 60 Minutes - PCI Webinar with Kathy Dempsey 20 Marketing Resources in 60 Minutes Competency: Marketing and Public Relations Sub-Category: Understands and applies marketing theory and practice It’s easy to believe you have plenty of marketing information at your disposal—until you’re in the middle of a project and you run across a need you didn’t anticipate. Would you [...]
Always Selling: Sales and Marketing Business Practices - PCI Webinar with Carrie Rogers-Whitehead Always Selling: Sales and Marketing Business Practices Everyone in the Library Can Use Competency: Library Management Competencies Sub-Category: Marketing and Public Relations In our libraries, all of us are salespeople every day. You sell the latest book, or programs that week and that month to the patrons. You tell them [...]
The Seven Roles We Play as Leaders of Our Lives and Others - PCI Webinar with Jenna Cooley The Seven Roles We Play as Leaders of Our Lives and Others: An Introduction to Energy Leadership Competency: Library Management Competencies Sub-Category: Organizational Leadership Leading others can sometimes be stressful, challenging and even chaotic. And it can be easy to allow a negative mindset to prevail in our careers and [...]
What’s My style – What’s Your Style: The Keys to Improved Communication - PCI Webinar with Ned Parks What’s My Style – What’s Your Style: The Keys to Improved Communication Competency: Library Management Competencies Sub-Category: Personnel Management Everyone has a natural communication style ranging from quiet and evaluating to outspoken and carefree. Understanding your style and how to read others style will open up powerful communication opportunities improving [...]
Using Your Brain for a Change - PCI Webinar with Michael Healey Using Your Brain for A Change Competency: Library Management Competencies Sub-Category: Staff Training and Development Do you have habits that get in your way of getting what you want? Examples include negative thinking and self-talk, getting frustrated under pressure or just general stress. These all have one thing in common [...]
An Interview with Ned Parks – The Simple and Easy Manager - PCI Webinar Interview with Ned Parks The Simple and Easy Manager Competency: Library Management Competencies Sub-Category: Personnel Management Telling a story can be one of the most effective ways of communicating valuable pieces of knowledge or information. In his book The Simple and Easy Manager, Ned Parks tells the story of Quentin Spaulding as a [...]
Beyond Booktalking: Whole Library Promotion - PCI Webinar with Jez Layman Beyond Booktalking: Whole Library Promotion Competency: Library Management Competencies Sub-Category: Marketing and Public Relations Every library employee has heard someone say they didn’t know the library offered something, whether it’s technology, programs, notary services, or any of the dozens of things we provide on a daily basis. Libraries can better [...]
Leadership and the Four Agreements: Applying the Toltec Wisdom of Don Miguel Ruiz to the Workplace - PCI Webinar with Elizabeth Hensley Leadership and the Four Agreements: Applying the Toltec Wisdom of Don Miguel Ruiz to the Workplace Competency: Library Management Competencies Sub-Category: Organizational Leadership Whether or not you have read The Four Agreements by Don Miguel Ruiz, you can learn what they are and how to apply them as a leader [...]
Dealing with Opiate Users in the Library: From Behavior Management to Overdosers - PCI Webinar with Dr. Steve Albrecht Dealing with Opiate Users in the Library: From Behavior Management to Overdosers Competency: Facilities/Safety and Security Sub-Category: Addresses safety issues through appropriate maintenance and adequate information provided to staff In 2015, more Americans died from drug overdose than from car accidents and gun homicides combined, and more than six [...]
The Florida Library Association’s New Innovation Lab - PCI Webinar with Alyse McKeal, Matt Selby and Heather Sostrum The Florida Library Association’s New Innovation Lab Competency: Library Management Competencies Sub-Category: Develops and implements a culture that embraces ongoing learning The Innovation Lab is a new Florida Library Association collaborative effort showcasing innovative and highly successful library policies, activities, and initiatives in Florida. It [...]
Make Today Ridiculously Amazing – Motivation in the Workplace - PCI Webinar with Dana Bomba “Make Today Ridiculously Amazing” Motivation in the Workplace Competency: Library Management Sub-Topic: Establishes Effective Strategies for Performance Management Increased productivity and overall employee satisfaction can be realized when your team is motivated to perform well. There are many different ways to encourage your team. Some employees are intrinsically driven to [...]
Holistic Digital Strategies for Libraries - PCI Webinar with PC Sweeney Holistic Digital Strategies for Libraries Competency: Community Relations Sub-Category: Political Advocacy It shouldn’t come as a surprise that big data, digital contact, and strong web platforms were some of the key tactics to winning the last three presidential elections. In fact, by using more modern community organizing platforms to understand [...]
Ethics, The Hazy Line - PCI Webinar with Dr. Dean Russell ETHICS, THE HAZY LINE Competency: Library Management Sub-Category: Ethics Ethics management is one of the most critical and sometimes difficult components of a successful business. It affects our goals, our performance and our ability to be and do, who and what we say we are as an organization. This [...]
Time Management vs. Energy Management – Your Secret to Success - PCI Webinar with Meridith Elliott Powell Time Management vs. Energy Management Your Secret to Success! Competency: Library Management Sub-Category: Staff Training and Development Welcome to the trust & value economy! An economy that is fast-paced, constantly changing and just trying to keep up is a struggle. This is a new economy where the strategies of [...]
Facility Awareness and Incident Preparedness - PCI Webinar with Ulises Sanchez Facility Awareness and Incident Preparedness Competency: Facilities Sub-Category: Creates and maintains a healthy, safe and environmentally responsible environment for library personnel and users When we work in a library, we all have a common goal for our patrons and for our library staff…that we have created a safe space and [...]
How Everyday Innovation Fuels Success - PCI Webinar with John Moore How Everyday Innovation Fuels Success Competency: Library Management Sub-Category: Organizational Leadership Innovation is daunting for most organizations. The elusive search for the ONE BIG IDEA to drive growth and increase relevancy puts library organizations on a never-ending journey to predict the future. Yet, the answer lies not in having one [...]
Using Facebook and Email to Build Support - PCI Webinar with PC Sweeney Using Facebook and Email to Build Support Competency: Library Management Sub-Category: Political Advocacy Two of the most powerful digital platforms right now are email and Facebook. While each of these can be used independently, they become powerful when used together. In this session, we’ll look at how to build digital [...]
“The Art” in Community Partnerships - PCI Webinar with Paul Signorelli and Andrew Sanderbeck “The Art” in Community Partnerships Competency: Community Relations Sub-Category: Identifies potential partners and opportunities and articulates the mutual advantages of partnership Whether you’re hesitant to look for new community partners or are looking for ideas for new “artful” ones, this webinar is for you. Paul Signorelli and [...]
The Basics of Project Management - PCI Webinar with Dr. Dean Russell THE BASICS OF PROJECT MANAGEMENT Competency: Library Management Sub-Category: Project Management Project management is one of the most critical components of a successful business. It affects our goals, our performance and our ability to be and do who and what we say we are as an organization. Whether your [...]
Effective Training Techniques that Everyone Can Use - PCI Webinar with Andrew Sanderbeck Effective Training Techniques that Everyone Can Use Competency: Library Management Sub-Category: Staff Training and Development Whether you are a trainer, a manager/supervisor or a team leader, there will be opportunities to deliver training to others. Whether the training is one on one or to a group of staff members, the [...]
The Incredible Gift of Struggle – Why Failure Holds the Key to Innovation - PCI Webinar with Meridith Elliott Powell The Incredible Gift of Struggle – Why Failure Holds the Key to Innovation Competency: Library Management Sub-Category: Organizational Leadership Confidence, Hustle, Drive – what do those words have in common? They are the essence of the most successful among us. Traits gained when you commit to do whatever it [...]
Ed Tech Trends and Challenges 2018 - PCI Webinar with Paul Signorelli Ed Tech Trends and Challenges 2018: Transforming Information into Action Competency: Staff Training and Development Sub-Category: Develops and implements a culture that embraces ongoing learning Drawing from research completed for the NMC (New Media Consortium) Horizon Report > 2018 Higher Education Edition and other resources, participants in this highly-interactive session [...]
Supporting and Developing Staff - PCI Webinar with Kathy Zappitello Supporting and Developing Staff: Building Library Leaders Through Better Management Competency: Library Management Sub-Category: Support and Develop Library Staff Do you have the necessary framework in place to develop your staff into library leaders? Supporting and developing staff takes a solid framework, practice, and the right workplace culture to achieve. [...]
How to Find Secure and Navigate the World of Private Sponsorships - PCI Webinar with Carrie Rogers-Whitehead How to Find, Secure and Navigate the World of Private Sponsorships Competency: Financial Management Sub-Category: Identifies and Pursues Multiple Funding Sources for the Library Libraries are often strapped for funding, and rely on multiple sources of funding. There is funding out there beyond grants or government budgets—sponsorships are a way [...]
As a Matter of Fact - PCI Webinar with Sonnet Ireland As a Matter of Fact: Using Diplomacy to Defeat Fake News Competency: Library Management Competencies Sub-Category: Demonstrates the impact and value of the library to the community through ongoing evaluation and assessment of library services Fake news often feels like a weapon in a never ending war. In that analogy, [...]
Fun with Team Building - PCI Webinar with Cari Dubiel Fun with Team Building: Bring Your Staff Together and Work More Effectively Competency: Library Management – Leads and empowers employees to deliver effective, high-quality library service Sub-Category: Promotes collaboration and teamwork among staff and promotes team-building practices Do you wish your staff worked more effectively as a team? The good [...]
Are You Okay with Being Just Good Enough? - PCI Webinar with Bob Pacanovsky Are You Okay with Being “Just Good Enough”? Competency: Library Management Sub-Category: Organizational Leadership Let’s face it, we live in a world where we are constantly experiencing the “just good enough” mentality: • “Just good enough” Leadership, • “Just good enough” actions and behaviors • And definitely “Just good enough” [...]
Advocacy Within - PCI Webinar with Dustin Fife Advocacy Within Competency: Organizational Leadership Sub-Category: Advocacy Elected officials and upper administrators that work outside the library often make final decisions that affect library services and staffing. City councils, county commissioners, city and county managers, mayors, provosts, university presidents, and many others, make decisions with and without direct input from [...]
Scheduling with Ease: How to Create a Schedule that Works for You and Your Employees - PCI Webinar with Cari Dubiel Scheduling with Ease: How to Create a Schedule that Works for You and Your Employees Competency: Library Management Sub-Category: Enables staff to strive for continuously higher standards of performance Do you tear your hair out every month creating your employees’ work schedule? There’s a lot riding on your ability to [...]
Developing Your Employees by Coaching (Not Managing) Them - PCI Webinar with Andrew Sanderbeck Developing Your Employees by Coaching (Not Managing) Them Competency: Library Management Sub-Category: Establishes effective strategies for performance management Some library organizations are seeing the benefits of using coaching with their people. Yet, many organizations do not feel ready to have their managers and supervisors take on a coaching role. In [...]
Effectively Managing Others: 10 Strategies to Create a Quality Workplace - PCI Webinar with Dana Bomba Effectively Managing Others: 10 Strategies to Create a Quality Workplace Competency: Library Management Sub-Topic: Personnel Management Before you can consider yourself a leader, you need to develop effective management skills. Many focus on quality leadership before mastering the art of management. Management can be challenging, but results are achieved when [...]
Say It Only Once! - PCI Webinar with Mary Schaefer Say It Only Once! Get Your Employees to Do What You Ask the First Time Competency: Library Management Sub-Topic: Personnel Management You have what you think is a straightforward conversation with an employee. Then you find out later they didn’t get it. They’re off on a tangent, completely lost, or [...]
Spotlight on Talent: Human Capital Management - PCI Webinar with Katherine Burik Spotlight on Talent: Human Capital Management Competency: Library Management Sub-Category: Personnel Management It is fair to say that employees are the core of any library. Amongst their many talents, employees build relationships with the community, they interpret and direct people to the right resources. They also help patrons young and [...]
Is Your Library Too Fragile? - PCI Webinar with Kathy Zappitello and Andrew Sanderbeck Is Your Library Too Fragile? Competency: Library Management Sub-Category: Organizational Leadership Arguably, the whole idea of libraries, particularly public libraries, is inherently one of antifragility. Change, uncertainty, and chaos are conditions organizations usually dislike and try to avoid. Yet, in his book Antifragile: Things That Gain from [...]
Designing and Delivering Dynamic Learning Through Collaboration and Case Studies - PCI Webinar with Paul Signorelli and Aaron Blumberg Designing and Delivering Dynamic Learning Through Collaboration and Case Studies Competency: Library Management Sub-Category: Staff Training and Development Working with consultants to create transformative, dynamic learning opportunities can provide rewards for everyone involved, as Southwest Florida Library Network (SWFLN) Continuing Education Coordinator Aaron Blumberg and writer-trainer-presenter-consultant Paul [...]
Solving Your Delegating Dilemma - PCI Webinar with Linda Bruno SOLVING YOUR DELEGATING DILEMMA Competency: Personnel Management Sub-Category: Establishes effective strategies for performance management You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, [...]
Maintaining a Culture of Professionalism - PCI Webinar with Dean Russell MAINTAINING A CULTURE OF PROFESSIONALISM Competency: Personal/Interpersonal Competencies Sub-Category: Contributes to a collaborative, committed and professional work environment Professional Behavior Will Not “Just Happen” in the workplace. And it won’t be effective to just “talk about” professionalism and hope people will comply. If we want to create, nurture and maintain [...]
Psychological First Aid in Libraries - PCI Webinar with Crystal Feyerchak Psychological First Aid in Libraries Competency: Laws, Policies and Procedures Sub-Competency: Creates policies and practices to ensure safety and security Psychological First Aid is defined by John Hopkins University as, “the provision of basic psychological care in the short-term aftermath of a traumatic incident.” These incidents can be severe weather [...]
Improving Your Communication Effectiveness for New(er) Managers and Supervisors - PCI Webinar with Andrew Sanderbeck Improving Your Communication Effectiveness for New(er) Managers and Supervisors Competency: Library Management Competencies Sub-Category: Communicates effectively with a variety of audiences and individuals If you want to be a more effective supervisor or manager, you will want to continue to develop your communication skills. Why? Because the levels of success [...]
Library Service in a World of Social Change – Let’s talk about Hope - PCI Webinar with Kathy Zappitello Library Service in a World of Social Change – Let’s talk about Hope Competency: Organizational Leadership Sub-Category: Understands the social, political and economic context in which the library exists From the opiate and methamphetamine crisis, to the effects of generational poverty, to the struggles our local schools have with their [...]
Fun as a Competitive Advantage in the Workplace - PCI Webinar with Nick Gianoulis Fun as a Competitive Advantage in the Workplace Competency: Leadership Sub-Topic: Uses creative and innovative approaches How do companies including Google, Zappos, Southwest and others develop those winning and fun workplace cultures with world-class business results to match? Based on his 20 years of corporate management experience and over a [...]
Empowering Individuals to Perform Library Advocacy - PCI Webinar with Nan Carmack Empowering Individuals to Perform Library Advocacy Competency: Library Management Sub-Topic: Develops a clear and coherent advocacy message that can be used by others Advocacy opportunities abound on a day to day basis, as well as higher level interactions. Do your library supporters know how to respond to those opportunities? This [...]
Jack of All Trades: Public Services Librarians in Small Library Systems - PCI Webinar with Dana Bomba Jack of All Trades: Public Services Librarians in Small Library Systems Competency: Library Management Sub-Topic: Organizational Leadership As library budgets tighten year after year libraries are forced to be creative with how to manage their daily activities as well as their technology instruction, collection development process, and programming efforts. In [...]
It All Counts: Incorporating Passive Programming into Library Book Displays - PCI Webinar with Maggie Rose It All Counts: Incorporating Passive Programming into Library Book Displays Competency: Marketing and Public Relations Sub-Category: Understands and applies marketing theory and practices Passive library programming can be anything but passive. How can you increase your passive programming impact and involve more patrons? How can you actively use your physical [...]
Making Training Stick! - PCI Webinar with Andrew Sanderbeck Making Training Stick! Competency: Library Management Competencies Sub-Category: Staff Training and Development You Sent Your Staff Member(s) to Training…How Do You Know That They’ll Apply What They Learned?? As a supervisor or manager of others, we want to make sure that the time and money invested into training has a [...]
Increasing Creativity in the Workplace - PCI Webinar with Courtney Feider Increasing Creativity in the Workplace Competency: Personnel Management Sub-Topic: Creates a culture of learning and innovation, with tools, resources and opportunities to continuously learn and grow The demand for creativity from employees is rising! Creativity is important in the workplace because it’s the engine of innovation – it stimulates individual [...]
Focus! How to Cut Down on Technology Distractions - PCI Webinar with Carrie Rogers-Whitehead Focus! How to Cut Down on Technology Distractions Competency: Personnel Management Sub-Category: Enables staff to strive for continuously higher standards of performance Do you ever feel distracted by pings, notifications, calls, texts, messages and all the technology around you? Librarians work in a tech-filled environment, and these tech distractions can [...]
Tools to Build Your Library’s Political Capital - PCI Webinar with PC Sweeney Tools to Build Your Library’s Political Capital Competency: Political Advocacy Sub-Category: Community Relations Libraries that are well connected to the community and local power structures are less likely to lose funding and are more likely to have the support of local politicians and win elections. But how does a library [...]
Strategic Planning: The Four Frame Approach - PCI Webinar with Nan Carmack Strategic Planning: Using Four Frame Analysis Competency: Management/Leadership Sub-Topic: Strategic Planning Strategic planning can be overwhelming but it doesn’t have to be! Learn how to apply Boleman and Deal’s Four Frame Analysis strategies to ascertain where your organization is, where it needs to go, and its barriers to success and [...]
Creating Messages that Build Support for Libraries - PCI Webinar with PC Sweeney Creating Messages that Build Support for Libraries Competency: Political Advocacy Sub-Category: Community Relations Libraries that can most effectively communicate their value to the community are less likely to lose funding and are more likely to have the support of local politicians and voters. In this presentation, PC Sweeney will discuss [...]
Tuning Out White Noise: Marketing Modern Libraries - PCI Webinar with Ned Potter Tuning Out the White Noise: Marketing Modern Libraries Competency: Library Management Competencies Sub-Category: Marketing and Public Relations Are you tired of wondering whether or not your marketing messages are really working? This interactive and informative webinar focuses on categorizing the way libraries communicate with their users, and then finding ways [...]
What Are They Saying Behind Your Back? Candidate Experience Counts! - PCI Webinar with Katherine Burik What Are They Saying Behind Your Back? Candidate Experience Counts! Competency: Personnel Management Sub-Category: Contributes to a productive workforce through effective recruitment and selection Ever have a bad experience at a store? How quickly do you write a bad review on Google or tell your friends about your experience? Candidates [...]
Own It: Leadership Redefined Through Employee Engagement - PCI Webinar with Meridith Elliott Powell Own It: Leadership Redefined Through Employee Engagement Competency: Organizational Leadership Sub-Category: Uses an inclusive, open and transparent approach to leading others Employee engagement trumps customer engagement … every single time! The relationship you build with your employees is more important than the relationship you build with your customers. Yes, [...]
Library Leadership: How Emotional Intelligence is Your Link To Success - PCI Webinar with Dr. Dean Russell Library Leadership: How Emotional Intelligence is Your Link To Success Competency: Organizational Leadership Sub-Category: Provides Effective Leadership for All Stakeholders and Teams Emotional Intelligence has been proven to be one of the most important factors in being an effective leader. This interactive and informative webinar shows you what Emotional [...]
Putting Out Big Fires: How to Prepare for Unexpected Problems - PCI Webinar with Cari Dubiel Putting out Big Fires: How to Prepare for Unexpected Problems Competency: Organizational Leadership Sub-Category: Contributes effective strategies and decisions regarding library services and resources (Prepares for and responds to crises and unanticipated events) As librarians, we are constantly juggling project and service planning along with our day-to-day activities. That’s why [...]
Getting To Why (aka…Why Should I Use Your Services – Why Should I Work Here) - PCI Webinar with Michael Healey Getting To Why (aka…Why Should I Use Your Services – Why Should I Work Here) Competency: Organizational Leadership Sub-Category: Understands the social, political and economic context in which the library exists “Most organizations know what they do and how they do it, very few know why” – Simon Sinek Understanding [...]
The Four Levels of Evaluating Your Training Programs - PCI Webinar with Andrew Sanderbeck The Four Levels of Evaluating Your Training Programs Competency: Staff Training and Development Sub-Category: Utilizes competency-based or other methods for assessing staff skills and supporting career development opportunities Assessment and Evaluation are BIG buzz-words in our industry today…and for good reasons. It’s no different with the training that we offer [...]
So You Think You Want to Be a Manager: What the Job Description Won’t Tell You - PCI Webinar with Elizabeth Hensley So You Think You Want to Be a Manager: What the Job Description Won’t Tell You Competency: Library Management Competencies Sub-Category: Personnel Management Not everyone wants to become a manager, but for those who think they do, it’s important to consider “Why?” Is it better pay, greater power, or more [...]
How-To Wrangle Contracts and Licensing for Your Library - PCI Webinar with Michael Rodriguez How-To Wrangle Contracts and Licensing for Your Library Competency: Library Management Competencies Sub-Category: Financial Management Contracts and licensing happen in all libraries. Whenever a library acquires a database or an e-book, purchases a service, or employs a worker, legally binding agreements are formed whether you know it or not, whether [...]
Ten Practical Tips for the New Rural Library Director - PCI Webinar with Jennifer Pearson Beyond the Job Description: Ten Practical Tips for the Rural Library Director Competency: Library Management Sub-Category: Maintains a positive attitude and sets an example for others to follow, no matter what position is held in the library On paper, your job description as a library director may not cover some [...]
Planning Your Own In-Service Day - PCI Webinar with Kathy Pape Planning Your Own Library In-Service Day Competency: Staff Training and Development Sub-Category: Provides opportunities and support for peer-to-peer learning and collaborative relationships Having dedicated time to develop library staff and cultivate ideas is crucial for libraries regardless of size, time, or resources. Too often these valuable staff or in-service days [...]
Professional and Tactful Communication - PCI Webinar with Jennifer Parsick Professional and Tactful Communication Competency: Personnel Management Sub-Category: Clearly identifies learning opportunities such as problem-solving, critical thinking and communication The workforce is a melting pot of different backgrounds and communication styles, and it can be hard to ensure you are using the most accurate and tactful language possible with everyone. [...]
Core Competencies of Successful Leadership - PCI Webinar with Michael Healey The Core Competencies of Successful Leadership Competency: Library Management Sub-Category: Uses leadership skills to provide vision and guidance to library staff What are the key core competencies leaders need to be successful? The answers might surprise you at first, but once revealed, they resonate. This webinar goes into detail about [...]
Recruiting the “New Age” Volunteer - PCI Webinar with Sally Gardner Reed Recruiting the “New Age” Volunteer Competency: Personnel Management Sub-Category: Develops and applies consistent practices for hiring consultants and recruiting volunteers Does your Friends group organize the same slate of events year after year, without appreciable growth or diversification? Does the same handful of long-time volunteers assume all leadership responsibilities, [...]
Crisis Management and Communications - PCI Webinar with Mitchell Friedman Crisis Management and Communications Competency: Personnel Management Sub-Category: Communicates clearly and regularly with staff about library, government or major community changes that may affect them You don’t have to look very hard to find crises in the news these days. Volkswagen and Chipotle are just two of the many organizations [...]
THE Most Effective Way to Motivate Staff - PCI Webinar with Michael Healey THE Most Effective Way to Motivate Staff Competency: Personnel Management Sub-Category: Models enthusiasm and commitment and energizes staff to meet defined goals If you would like staff that are more motivated, set and achieve goals and self-regulate, understanding how motivation occurs at a very deep level is essential. It’s possible [...]
Be Prepared for Media Coverage: Build a Press Room on Your Website - PCI Webinar with Kathy Dempsey Be Prepared for Media Coverage: Build a Press Room on Your Website Competency: Marketing and Public Relations Sub-Category: Understands and applies marketing theory and practices Do you want to make it easy for the media to cover the good things that your library is doing? Then add a Press Room page [...]
Re-Imagined Tips for New Managers and Supervisors - PCI Webinar with Kimberly Knight Re-Imagined Tips for New Managers and Supervisors Competency: Staff Training and Development Sub-Category: Promotes the importance of ongoing professional learning and creates and supports opportunities to learn and to implement ideas So, you’ve been promoted to manager or supervisor? Now what? This interactive and informative webinar will provide attendees with [...]
The Four Stages of Project Management - PCI Webinar with Linda Bruno The Four Stages of Project Management Competency: Project Management Sub-Category: Employs sound project management principles and procedures in the planning and implementation of programs and services It is not necessary to have “manager” or “director” in your title in order to be a project leader or manager. There are both [...]
Teaching Professionalism to your Employees - PCI Webinar with Dean Russell Teaching Professionalism to your Employees Competency: Personal/Interpersonal Competencies Sub-Category: Contributes to a collaborative, committed and professional work environment Perhaps you’ve heard that being; acting, and looking professional is in the eye of the beholder. And you may also have heard that professional behavior and performance does not matter anymore. The [...]
Creating a Culture of Leadership in Your Library - PCI Webinar with Andrew Sanderbeck Creating a Culture of Leadership in Your Library Competency: Library Management Competencies Sub-Category: Organizational Leadership Creating a culture of leadership is a key component in your organizations ability to grow year over year. It is not something that can be implemented; rather a culture of leadership evolves organically by taking [...]
The Fundamentals of Project Management - PCI Webinar with Andrew Sanderbeck The Fundamentals of Project Management Competency: Project Management Sub-Category: Understands the basic principles and procedures of project management Project Management has been defined as a temporary endeavor undertaken to create a unique project, service, or result. Whether that endeavor is developing a new volunteer program, carrying out a fundraising campaign, [...]
Understanding Yourself as a Follower - PCI Webinar with Mitchell Friedman UNDERSTANDING YOURSELF AS A FOLLOWER Competency: Leadership Sub-Category: Empowers others to take ownership in decision-making and problem-solving Leaders need followers, and followers need leaders; moreover, in today’s world we must move skillfully from followership to leadership roles and vice-versa depending on context. That said, there’s a two-fold challenge to fulfilling [...]
Improving Employee Communication – Exchanging Information Effectively - PCI Webinar with Kathy Pape Improving Employee Communication – Exchanging Information Effectively Competency: Personnel Management Sub-Category: Communicates clearly and regularly with staff Why is it that we sometimes struggle with being understood by our coworkers? Just when you think everyone in your organization is on the same page, you find out someone got left out [...]
The Times They Are A-Changing: Using LinkedIn for Recruitment - PCI Webinar with Katherine Burik The Times They Are A-Changing: Using LinkedIn for Recruitment Competency: Personnel Management Sub-Category: Makes hiring decisions based on sound evaluation methods “You better start swimming or sink like a stone, cause the times they are a-changing”. – Bob Dylan The times they are a-changing. You know it is true. Your [...]
Leading Organizational Change - PCI Webinar with Nan Carmack Leading Organizational Change (Easier Said Than Done) Competency: Organizational Leadership Sub-Competencies: Embraces change and fosters understanding and acceptance by all stakeholders Change often incites fear in an organization, rather than enthusiasm for a new way of doing business, whether it is fixing what is broken or introducing innovation. The Leading [...]
Leading Functional Work Teams (While Avoiding the Dysfunction) - PCI Webinar with Michael Healey Leading Functional Work Teams (While Avoiding the Dysfunction) Competency: Personnel Management Sub-Category: Promotes collaboration and teamwork among staff and promotes team-building practices PowerPoint presentation (PPT) Have you ever been on, or led a team, that dragged you down. Where the team produced less as a whole than the individual [...]
Ways to Spot (and Hopefully Keep) an Exceptional Employee - PCI Webinar with Andrew Sanderbeck Ways to Spot (and Hopefully Keep) an Exceptional Employee Competency: Personnel Management Sub-Category: Recognizes staff achievements through formal and informal methods Ever wonder why some employees are more successful than others in your workplace? Are they more motivated? Is it because they are hard workers, or are a “good fit” [...]
OCLC Competencies: Informing Work Plans and Performance Appraisal - PCI Webinar with Nan Carmack OCLC Competencies: Informing Work Plans and Performance Appraisal Competency: Library Management Sub-Competencies: Personnel Management and Staff Training and Development Employees often feel that their work plans and performance appraisals are not well connected with their work, increasing the apprehension surrounding both. This webinar will discuss the use of OCLC competencies [...]
Building the Non-Profit Board Cycle - PCI Webinar with Amy Nisenson BUILDING THE NONPROFIT BOARD CYCLE Competency: Trustees, Friends and Foundations Sub-Category: Practices strategic recruitment for new Board members One of the most important responsibilities of a board is to ensure that it is always looking to add talented and engaged members to its roster. Board building shouldn’t just happen once [...]
Moving the Mountain: Hold Your Team Accountable for Values Based Decisions - PCI Webinar with Katherine Burik Moving the Mountain: Hold Your Team Accountable for Values Based Decisions Competency: Personnel Management Sub-Category: Holding the team accountable for values based decisions Ever play that game “Telephone”? The leader whispers an instruction to one person. Each person whispers what they think they heard to the next person until it [...]
Teaching Leadership from Within: Formalizing Leadership Training within Your Organization - PCI Webinar with Nan Carmack Teaching Leadership from Within: Formalizing Leadership Training within Your Organization Competency: Personal/Interpersonal Sub-Competencies: Leadership Many leadership courses or academies are available, but often these programs are cost or time prohibitive and may not address leadership needs and challenges within a specific organization. Using the Campbell County Public Library System as [...]
Roles and Responsibilites of Boards and Board Members - PCI Webinar with Amy Nisenson ROLES AND RESPONSIBILITIES OF BOARDS AND BOARD MEMBERS Competency: Trustees, Friends and Foundations Sub-Category: Provides orientation and ongoing training as needed for Board members Do your board members understand what it takes to be an effective board member? Do they understand the important role that the Board plays in the [...]
“Easy” Fundraising: Gain Community Support, Promote the Library, and Boost Your Budget - PCI Webinar with Stephanie Gerding “Easy” Fundraising: Gain Community Support, Promote the Library, and Boost Your Budget Competency: Financial Management Sub-Category: Develops strategies for additional funding sources Raise funds and promote your library by using your valuable time and resources wisely with easy-to-implement fundraising strategies. We’ll explore sponsorships, social media and other online appeals, easy [...]
Re-Humanizing the Manager to Employee Relationship - PCI Webinar with Andrew Sanderbeck Re-Humanizing the Manager to Employee Relationship Competency: Personnel Management Sub-Category: Enables staff to strive for continuously higher standards of performance Exit-interview research shows the No. 1 reason people leave their jobs is their managers. In fact, the only relationship that may be more important to an organization than the customer [...]
Understanding Yourself as a Leader - PCI Webinar with Linda Bruno UNDERSTANDING YOURSELF AS A LEADER Competency: Personal/Interpersonal Competencies Sub-Category: Organizational Leadership The often-quoted advice for leaders is to “know your followers.” Excellent advice, of course, but to be a great leader you must first know yourself. As leaders, we know that staff members are the most important resource for achieving [...]
Setting Ground Rules that Lead to More Productivity in Your Meetings and Brainstorming Sessions - PCI Webinar with Andrew Sanderbeck Setting Ground Rules that Lead to More Productivity in Your Meetings and Brainstorming Sessions Competency: Organizational Leadership Sub-Category: Facilitates team meetings and collaborative processes effectively Whether you call them meeting norms, team agreements or rules of order, when it comes to running productive meetings, it’s necessary to set up a [...]
Bridging the Generation Gap - PCI Webinar with Jennifer Parsick Bridging the Generation Gap Competency: Library Management Sub-Category: Personnel Management, Staff Training and Development With more generations in the workforce than ever before, managers are finding distinct characteristics and challenges in each group. A good manager needs to find the best way to tap into the positives and passions of [...]
Staff Competencies: From Expectations to Excellence - PCI Webinar with Stephanie Gerding Staff Competencies: From Expectations to Excellence
 Competency: Staff Training and Development Sub-Category: Utilizes competency-based or other methods for assessing staff skills and supporting career development opportunities Staff competencies help ensure library staff are personally and professionally successful, equipped with valuable expertise, and empowered to meet the constant changes in today’s [...]
Library Grant Writing 101 - PCI Webinar with Stephanie Gerding Library Grant Writing 101
 Competency: Financial Management Sub-Category: Identifies sources for grant funding and writes effective grant applications Want to learn about grant opportunities and tips for getting started with grant work? This webinar is for you! Perfect for the beginning grant writer and organizations looking to take grant writing [...]
How to Create New Revenue Streams For Your Library - PCI Webinar with Ed Rossman How to Create New Revenue Streams For Your Library Competency: Library Management Competencies Sub-Category: Marketing / Fund-raising Libraries facing budget challenges should start considering various ways to generate extra revenue, such as naming rights, sponsorships and crowdfunding. This content-rich webinar will present methods and procedures designed to easily help libraries [...]
Appreciative Inquiry as a Philosophy and Practice - PCI Webinar with James LaRue Appreciative Inquiry as a Philosophy and Practice Competency: Library Management Sub-Category: Establishes methods for review and evaluation of performance and holds all staff accountable to meet performance expectations Appreciative Inquiry is a model for analysis, decision-making and the creation of strategic change, particularly within organization’s. Too often, our planning and [...]
Creating Advocacy Events for Your Library - PCI Webinar with Brian Smith and Suvi Manner Creating Advocacy Events for Your Library Competency: Marketing and Public Relations Sub-Category: Provides marketing training (how to talk to media, how to promote services, etc.) for all staff, board members and other key stakeholders Do you want to make a difference and promote your library services but [...]
Influencing for Results - PCI Webinar with Cindy Moran Influencing for Results: Five Key Steps to Being Heard and Impacting the Conversation in a Meaningful Way Competency: Library Management Sub-Category: Organizational Leadership No matter what your personal style of communication, you influence people on a daily basis…at home, at work, with friends, managing a team, or even starting a [...]
Mindful Coaching - PCI Webinar with Cari Dubiel Mindful Coaching: Using Mindfulness to Help and Inspire Staff Competency: Organizational Leadership Sub-Category: Enables staff to strive for continuously higher standards of performance; provides regular and constructive feedback, using a two-way dialogue for the process Employee coaching is one of the hardest things we have to do as library managers, [...]
How to Attract, Hire and Retain Talent - PCI Webinar with Cindy Moran How to Attract, Hire and Retain the Best People Competency: Library Management Sub-Category: Organizational Leadership The Reality: While many organizations believe they have a good hiring process, high turnover and low productivity often say otherwise. Studies have shown that most hiring processes not only miss top performers, they actually eliminate [...]
Meetings Suck! - PCI Webinar with Ned Parks Meetings Suck! Competency: Organizational Leadership Sub-Topic: Facilitates team meetings and collaborative processes effectively With proper planning and preparation, your meetings can be effective and enjoyable. Yet for some reason, it seems that meetings run you instead of you running your meetings. Some off the reasons your meetings may suck include: [...]
Hiring: A Tale of Fear and Loathing in the Workplace - PCI Webinar with Katherine Burik Hiring: A Tale of Fear and Loathing in the Workplace Competency: Personnel Management Sub-Category: Makes hiring decisions based on sound evaluation methods Hiring the wrong person is so disappointing and potentially expensive. So we enter the hiring adventure with fear and loathing and a heavy burden of risk. Most hiring [...]
Smoothing Out The Workplace Transitions - PCI Webinar with Anne Abate and Denise Vladdingham Smoothing Out The Workplace Transitions Competency: Personnel Management Sub-Category: Establishes effective strategies for performance management Is your library prepared to keep running no matter what happens? Are you prepared for anything that can happen including: • Congratulations on your promotion! Have you prepared everything for the person [...]
Something to Talk About: Creating Dialogue and Transforming Viewpoints Through Library and Community Collaboration - PCI Webinar with Lacy S. Wolfe Something to Talk About: Creating Dialogue and Transforming Viewpoints Through Library and Community Collaboration Competency: Community Relations Sub-Category: Provides leadership to build effective relationships and coordinate efforts between internal and external stakeholders Through grants libraries are often able to bring unique opportunities to their communities. The programming that results [...]
Winning Library Grants - PCI Webinar with Stephanie Gerding Winning Library Grants
 Competency: Financial Management Sub-Category: Identifies sources for grant funding and writes effective grant applications Wondering how to get started writing grants for your library? Grants can support the changing needs in your community while your budget is flat or shrinking and provide many benefits (in addition to [...]
Mindful Leadership: How Mindfulness Can Make You a Better Manager - PCI Webinar with Cari Dubiel Mindful Leadership: How Mindfulness Can Make You a Better Manager Competency: Organizational Leadership Sub-Category: Leads and empowers employees to deliver effective, high-quality library service If you are a leader in your library, many people are looking up to you as a role model, expecting you to set the standard for [...]
The Numbers Game: Quantifying the Unquantifiable - PCI Webinar with Melissa Powell The Numbers Game: Quantifying the Unquantifiable Competency: Organizational Leadership Sub-Category: Models accountability for quality and timeliness of work and reliability in achieving excellent results We talk about libraries being a wise investment for communities, but are we really having an impact where we think we are? Are there services or [...]
The 5 Tough Conversations New Managers Will Have - PCI Webinar with Jennifer Parsick The 5 Tough Conversations New Managers Will Have Library leaders must be excellent communicators, and new managers are no exception. While most conversations will not be challenging, every manager will experience tough conversations when trying to adjust others’ actions to meet a desired end goal. In this one-hour interactive and [...]
Tapping into your Employees’ Talents - PCI Webinar with Linda Bruno TAPPING INTO YOUR EMPLOYEES’ TALENTS Staff members are one of the most important resources a library has for achieving their organizational mission and goals. Supervisors spend valuable time to recruit, interview, and hire the right person at the right time. Yet once the new employee is just “another staff member”, [...]
The Five Practices of Leadership - PCI Webinar with Cindy Moran The Five Practices of Leadership Are leaders born or bred? Both! And everyone can be a leader. We all start with innate talents and abilities. We also have the chance to hone and develop our skills over time. In the end, leadership is an ongoing practice, and our successes are [...]
12+ Ways to Help Your New Employees Feel Welcome and Included - PCI Webinar with Linda Bruno 12+ WAYS TO HELP YOUR NEW EMPLOYEES FEEL WELCOME AND INCLUDED Staff are the most important resource for achieving the library’s mission and goals. Supervisors spend valuable time to recruit, interview, and hire the right person at the right time. And yet often, the new employee has no time to [...]
Developing and Implementing a Motivational Strategy to Empower Employees - PCI Webinar with Nan Carmack Developing and Implementing a Motivational Strategy to Empower Employees Many times when budgets get tight, patron use increases while resources become more limited. Keeping your staff happy and motivated can become increasingly more difficult. However, the successful manager knows how to keep his or her employees motivated to bring their [...]
Budgeting: Beyond the Spreadsheet - PCI Webinar with Nan Carmack Budgeting: Beyond the Spreadsheet Sometimes it seems that managing a library requires a crystal ball—anticipating budgetary needs, patron needs, and appropriate responses all at once! The need for fortune telling can be greatly reduced with careful attention to budget creation and policy-making. These two inter-related topics are critical knowledge areas [...]
Hiring the Best Employees for Your Library - PCI Webinar with Nan Carmack Hiring the Best Employees for Your Library From the Beginning to the End of the Process Congratulations! You get to hire more staff! This program will help you identify staffing needs, successfully advertise, recruit, hire and retain the best employee for your environment, as well as address relevant federal employment [...]
I’m a Manager – Now What? - PCI Webinar with Jennifer Parsick I’m a Manager – Now What? Things You Didn’t Learn in Library School Many library professionals are placed into management roles with little or no guidance because there isn’t time for training or their position is newly created. Since Librarian skills are different from Managerial skills, these newly minted managers [...]
6 Aspects of a Great L.E.A.D.E.R. - PCI Webinar with Linda Bruno 6 Aspects of a Great L.E.A.D.E.R. If we made a list of attributes we’d like to see in a leader, we could probably come up with more than six – probably a lot more than six! But when it comes right down to it, some of those attributes are more [...]
Flexible Leadership: How to Navigate the Waters of Changing Libraries - PCI Webinar with Cari Dubiel and Crystal Williams Flexible Leadership: How to Navigate the Waters of Changing Libraries We all know that change is inevitable and that libraries have been in a state of flux since their earliest days. However, library staff and patrons don’t always cope with change well. Stress and anxiety over learning [...]
When, What and Why to Delegate to Your Employees - PCI Webinar with Kathy Pape When, What and Why to Delegate to Your Employees Time is your most precious commodity. No matter how hard you try, you can’t do everything by yourself. Many directors, supervisors, and branch managers avoid delegating responsibilities and the reasons for this vary. Some may be uncomfortable or simply not used [...]
How to Measure and Document the Performance of Your Employees - PCI Webinar with Kathy Pape How to Measure and Document the Performance of Your Employees Managing the performance of workers in your library can be one of the most time-consuming and challenging aspects of any job. The responsibilities loom large and finding the time to follow sound management practices in everything you do as a [...]
Be a Great Boss: The Critical and Basic Foundations - PCI Webinar with Catherine Hakala-Ausperk Be a Great Boss The critical and basic foundations of attitude, vision, communication style and strong leadership What does attitude have to do with success as a boss? What’s the best way to be really heard by staff? What exactly is strong leadership? If you think about the greatest bosses [...]
Library Board Series #2 What To Do With A Do-Little Library Board - PCI Webinar with Pat Wagner Library Board Series #2 What To Do With A Do-Little Library Board A library board that never makes waves might be considered a good thing. The members conduct their basic duties without complaint. They show up for meetings, sign checks, and automatically approve policies and budgets. They never evaluate the [...]
Library Board Series #1 Dealing with Difficult Library Board and Board Member Problems - PCI Webinar with Pat Wagner Library Board Series #1 Dealing with Difficult Library Board and Board Member Problems Even in the best of times, library board members still encounter many challenges on the job, from feuds with taxpayers to confrontations with employees to misunderstandings with neighboring library leaders. However, the toughest issues often are internal. [...]
Lean Your Library Part 2 - PCI Webinar with Ned Parks Lean Your Library Part 2: Putting Lean Into Practice Leaning your library is a process that can help you make improvements to your organization by eliminating waste and streamlining workflow. In part two of this webinar series, Ned Parks will walk you through a case study of a lean project [...]
Creating a Culture of Employee Innovation - PCI Webinar with Meridith Elliott Powell Creating A Culture Of Employee Innovation Tips and Strategies to Building A Team That Is Inspired & Motivated To Get Results! Employee engagement is at an all time low. According to Gallup, less than 30 percent of today’s team members are motivated or inspired to come to work. Less [...]
The Art of Supervising Part 3 - PCI Webinar with Linda Bruno Developing the Art of Supervising – A 3-Part Series Supervising people can be one of the toughest parts of your job…but it doesn’t have to be! Have you ever found yourself thinking, “Why can’t I motivate him?” Or maybe you dread the idea of correcting employees – so you don’t. [...]
The Art of Supervising Part 2 - PCI Webinar with Linda Bruno Developing the Art of Supervising – A 3-Part Series Supervising people can be one of the toughest parts of your job…but it doesn’t have to be! Have you ever found yourself thinking, “Why can’t I motivate him?” Or maybe you dread the idea of correcting employees – so you don’t. [...]
The Art of Supervising Part 1 - PCI Webinar with Linda Bruno Developing the Art of Supervising – A 3-Part Series Supervising people can be one of the toughest parts of your job…but it doesn’t have to be! Have you ever found yourself thinking, “Why can’t I motivate him?” Or maybe you dread the idea of correcting employees – so you don’t. [...]
Making the Move from Staff Member to Supervisor - PCI Webinar with Andrew Sanderbeck Making the Move from Staff Member to Supervisor Transitioning into a position of authority means new responsibilities and skills to master. While the rewards of supervising and managing others can be many, so to can the stressors and challenges that lie ahead. This webinar with PCI Founder Andrew Sanderbeck is [...]
Staff Training that Wows!! Even When Resources are Limited - PCI Webinar with Cari Dubiel & Crystal Williams Staff Training that Wows!! Even When Resources are Limited Staff training is a key piece of library operations. Staff members who are kept up-to-date, with refreshed skills, are happier and serve the customer more effectively. However, staff training is often a challenge, especially when resources are limited, [...]
Staff and Volunteers: Vital Links to Your Customer Service Success - PCI Webinar with “Bernie” Young Staff and Volunteers: Vital Links to Your Customer Service Success Staff and Volunteers are the most important links to the customers you serve. They are also a part of the organizational team responsible for your library’s success and its community image. Why? There is a constant expansion of customer’s expectations. [...]
Delegating: When, How, and To Whom? - PCI Webinar with Linda Bruno Delegating: When, How, and To Whom? You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to [...]
The First 90 Days in Your Supervisory Position - PCI Webinar with Michael Healey The First 90 Days in Your Supervisory Position If you have taken on a new position and are concerned about what you don’t know – you’re in good company. Research show supervisors, managers and leaders moving into a new role only get a minuscule amount of the training needed to [...]
Motivation from the Inside Out - PCI Webinar with Linda Bruno Motivation from the Inside Out So often we hear comments like, “How can I motivate her?” or “I don’t know what to do to motivate him.” And yet it’s really quite clear that our motivation rarely comes from someone else’s efforts. Lasting motivation comes from within. We recognize that, of [...]
Creating and Fostering a Culture of Accountability - PCI Webinar with Sherry Darden Creating and Fostering a Culture of Accountability Individual accountability leads to a better workforce. It’s something you’ve seen lots of times before — employees who simply refuse to take responsibility and accountability for themselves. And it’s a problem you’d love to get rid of. It is not always an easy [...]
Fundraising in Your Community - PCI Webinar with Andrew Sanderbeck Fundraising in Your Community: Simple Ideas for Raising Thousands The majority of the funds that are raised for your library come from the people and businesses of your community. It’s critically important in any fundraising effort to remember and focus on the people that we call our patron or customer [...]
Lean Your Library - PCI Webinar with Ned Parks Lean Your Library: How Lean Six Sigma Strategies Can Improve Operations and Save Money for Your Library You’ve probably heard of businesses getting “Lean” and wondered what its all about and if it applies to all businesses. To be clear: using Lean Six Sigma processes are NOT just for big [...]
The Manager’s Guide to Overcoming Barriers to Execution - PCI Webinar with Sherry Darden The Manager’s Guide to Overcoming Barriers to Execution As a manager, you know exactly what needs to get done — but getting it done is another matter. Execution is the #1 reason manager’s fail. It’s not a lack of planning or desire; it’s just an inability to get things done. [...]
Distributed Leadership - PCI Webinar with Michael Healey Distributed Leadership The most effective organizations and teams are able to distribute leadership, decision-making and actions taken through all levels of the organization, including on the front lines. This webinar details the elements of effectively distributing leadership. Active processes for creating DL will be detailed, along with key indicators to [...]
Taking the First Steps to Being a Respected Manager or Supervisor - PCI Webinar with Ned Parks Taking the First Steps to Being a Respected Manager or Supervisor When you move into your first position of management, your view, responsibilities, and focus must change from one of individual contributor to manager and leader. This webinar will focus on the very first steps you need to take to [...]
DIY PR (Do It Yourself Public Relations) - PCI Webinar with Susan Brown DIY PR (Do It Yourself Public Relations) For years, librarians have been told that marketing and promotion are critically important — but so are reference, cataloging, circulation, acquisitions, and everything else they do! While some libraries are fortunate to have dedicated, in-house marketing, public relations and graphics support, most are [...]
The Nonverbal Pitfalls and Perks of the Interviewing Process - PCI Webinar with Holly Klingler The Nonverbal Pitfalls and Perks of the Interviewing Process You’ve sifted through the resumes and found the best candidates to fill the position! You’ve set the appointments to interview them and have already reviewed what questions to ask (and not ask) and what base qualifications must be met. Hold on! [...]
Building Organizational Resiliency to Stress - Building Organizational Resiliency to Stress For many employees, the economy may feel like an emotional roller coaster. “Layoffs” and “budget cuts” have become the “new normal” in the workplace, and the result is increased fear, uncertainty, and higher levels of stress. Since job and workplace stresses grow in times of change, it’s important to for [...]
Frontline Advocacy - Front Line Advocacy Being able to promote the value of your library on a daily basis, not just when you are on the ballot or when funds are in jeopardy, is critical to your survival. This webinar will teach you and your staff how to look for, identify and deliver advocacy messages to your customers [...]
When to Coach and When to Manage - When to Coach and When to Manage The success of any library organization is dependent upon its management and staff to achieve their goals while supporting its mission and vision. For our employees to be successful in their work, their managers and supervisors must successfully coach and manage them through the ups and downs of [...]
Managing Difficult Employee Behaviors - Managing Difficult Employee Behaviors Managing your employees’ performance is one of the most important parts of a supervisor’s/manager’s work. This can be especially challenging with the “difficult” employees. This webinar examines some of the more common difficult employee behaviors and offer strategies and techniques to help you to better control the situations and to reshape [...]
Drama Free Workplaces Part 2 - PCI Webinar with Michael Healey Drama Free Workplaces Part 2 Today’s workplaces are rife with drama that is both obvious and subtle. Drama can be very disruptive to work flow, productivity, communications and team cohesion. Creating “drama free” workplaces should be a priority for organizations that want to function at their highest levels, want to [...]
Drama Free Workplaces Part 1 - PCI Webinar with Michael Healey Drama Free Workplaces Part 1 Today’s workplaces are rife with drama that is both obvious and subtle. Drama can be very disruptive to work flow, productivity, communications and team cohesion. Creating “drama free” workplaces should be a priority for organizations that want to function at their highest levels, want to [...]
Managing Workplace Conflicts As If Your Job Depended On It - PCI Webinar with Pat Wagner Managing Workplace Conflicts As If Your Job Depended On It Your ability to deal with “difficult” people, resolve problems, and stay productive makes you a desirable library employee. You can help lower workplace stress for you and your co-workers. But many models of conflict management are complicated, time-consuming, and, frankly, [...]
Building Library Friends Groups That Keep Their Eyes on the Prize - PCI Webinar with Pat Wagner Building Library Friends Groups That Keep Their Eyes on the Prize Most Friends groups want more volunteers to run events, raise community support, and raise money for their libraries. But success means more than a more prestigious board, a bigger book sale, or a prettier book bag. Recruit a Friends [...]
Managing and Developing the Volunteers in Your Library – Part 2 - PCI Webinar with Anne Abate and Andrew Sanderbeck Managing and Developing the Volunteers in Your Library – Part 2 Volunteers can bring multifaceted talents to nonprofit organizations.  But a volunteer program must be set up properly in order to benefit the organization and not create burdens on the management and paid staff. In this interactive [...]
Managing and Developing the Volunteers in Your Library – Part 1 - PCI Webinar with Anne Abate and Andrew Sanderbeck Managing and Developing the Volunteers in Your Library – Part 1 Volunteers can bring multifaceted talents to nonprofit organizations.  But a volunteer program must be set up properly in order to benefit the organization and not create burdens on the management and paid staff. In this interactive [...]
Strategic Planning for Library Professionals - PCI Webinar with Ned Parks Strategic Planning for Library Professionals Strategic planning is the process of helping an organization to define its direction, make decisions, and allocate its resources. In order to determine the direction your library must take, you must understand some core issues to select a direction to pursue. Many believe strategic planning [...]
Mediation in the Workplace Part 2 - PCI Webinar with Ned Parks Mediation in the Workplace Part 2 It happens, an employee stomps in your office and wants you to fix their problem with a co-worker. Being a good and responsive leader you agree to help and within an hour your world comes apart. Enter, the unintentional mediator, YOU! The term “mediation” [...]
Leading Without Authority (Formal or Informal) - PCI Webinar with Sherry Darden Leading Without Authority (Formal or Informal) Whether you’re a supervisor, department head, or working on the front lines, at certain times you’ve had the opportunity to influence, or even improve, the performance of people who don’t formally report to you. And whether you know it or not, this was an [...]
The 5 Languages of Appreciation in the Workplace - PCI Webinar with Andrew Sanderbeck The 5 Languages of Appreciation in the Workplace “The number one factor in job satisfaction is not the amount of pay but whether or not the individual feels appreciated and valued for what they do.” – Gary Chapman and Paul White, The 5 Languages of Appreciation in the Workplace. This [...]
Gen-Blending: Managing the Generations of the 21st Century - PCI Webinar with Sherry Darden Gen-Blending: Managing the Generations of the 21st Century For the first time in history, there are four generations in the workplace at the same time. Each of these age groups has different expectations and different demands, and employers who cannot recognize these differences will lose their best employees and see [...]
The 8 Dimensions of Leadership: Being More Than a One-Dimensional Leader! - PCI Webinar with Ned Parks The 8 Dimensions of Leadership: Being More Than a One-Dimensional Leader! To be an effective leader you need to know your strengths-but that’s only part of the story. You also need a broad perspective on all the behaviors needed to be an effective leader. Based on the new research based [...]
The 8 Dimensions of Leadership: Being More Than a One-Dimensional Leader! Part 1 - PCI Webinar with Ned Parks The 8 Dimensions of Leadership: Being More Than a One-Dimensional Leader! To be an effective leader you need to know your strengths-but that’s only part of the story. You also need a broad perspective on all the behaviors needed to be an effective leader. Based on the new research based [...]
Dealing With the Hard to Deal With – Managing Your Poor Performers While Staying Out of Trouble with HR! - Every manager or supervisor has at least one employee that is not performing their work to the level that they were hired to do. Ignoring the problem isn’t the answer, and certainly waiting for the person to retire isn’t a good option either! What steps can you take to deal effectively with your under performers? [...]
Implementing a Workforce Development Program in Your Library Part Two - For the training and development of library staff to be successful, we must first determine their current capabilities and competency levels. This two part Webinar series from Andrew Sanderbeck covers the steps needed to create, implement and measure the efforts of a comprehensive Workforce Development Plan in your library. In Part 2, participants will learn [...]
Leading a Meeting – Six Steps to Leading Successful Meetings - Are you getting the results you want when you are leading your meetings? Are you even measuring the results? When you look at meetings from a strictly financial standpoint, they’re expensive to hold! This Webinar focuses on a six-step model of leading meetings that is proven to help you successfully lead meetings and gain the [...]
MOTIVATING EMPLOYEES! What the World’s Greatest Managers Do Differently! - In this information packed Webinar, you’ll discover exactly what to do with the employees that you manage, and more importantly—what not to do! You’ll understand the six top elements of motivation and also discover what the top six performance de-motivators are and how to keep them away from your organization. You’ll also learn the “12 [...]
Basic Elements of Marketing for Libraries Part 2 - Marketing for libraries is more important than ever. Libraries need to learn to draw patrons, entice funders, investigate their competitors, become social, and improve services. But marketing is more than flyers and newsletters. Bringing forward the elemental concepts covered in the first session, the second session of this interactive webinar series will allow participants to [...]
Basic Elements of Marketing for Libraries Part 1 - Marketing for libraries is more important than ever. Libraries need to learn to draw patrons, entice funders, investigate their competitors, become social, and improve services. But marketing is more than flyers and newsletters. In the first session of this interactive webinar series, we will review the key concepts of the traditional marketing cycle as used [...]
Succession Planning for Libraries - Changes in your workforce occur on a planned or sometimes, unplanned basis. Sudden illness, death or a surprise resignation may leave you without a key member of your team. Succession planning enables your organization to identify talented employees and develop them for when you need them the most. Are you ready for an unplanned workforce [...]
Understanding and Applying the Five Levels of Leadership - There are five different levels of leadership. Where you are as a leader with your people matters. In this webinar, you will first understand the differences between the levels, and then learn how to climb the ladder of leadership so that you are more effectively leading your people. The benefits to you include: having stronger [...]
Providing Constructive (Not Destructive) Feedback That Gets Results - The purpose of performance feedback is to let team members know how they are doing and whether they are meeting your performance expectations. Performance feedback doesn’t just mean telling people when they do something wrong. You want to make sure that you recognize when team members meet their commitments or do something great, as well [...]
Molding Tomorrow’s Leaders: How to Mentor Your People Today - Who have you chosen to be a future leader in your library? Once the decision of “who” has been made, the next decision will be “how”. The Molding Tomorrow’s Leaders webinar will introduce participants to the two different styles of mentoring, as well as their benefits and when these models are appropriate. We’ll also examine [...]
Building Your Fundraising Team @ Your Library - Do you want to build a fundraising team for your library? Whether you pay a salary to a development (fundraising) director or just rely on volunteers, this webinar looks at the ingredients needed to create a successful fundraising team. Some of the questions we will address in this webinar include: How much involvement should library [...]
Building Relationships with Donors: The True Purpose of Fundraising in the Library - When we set fund-raising goals, we usually cast them in terms of dollars. However, the major fund-raising goal of any organization should be to build a base of loyal, supportive donors who give money year after year, campaign after campaign. This webinar looks at creating and nourishing that base of loyal, supportive donors upon which [...]
The Trustee Training Series: How to Hire a Director - You or your board may never face the responsibility of selecting a new director. Having said that, trustees who undertake this process must understand the importance of the decision and the far-reaching and often long-term effects. This professional, current and interactive webinar examines some of the legal things trustees need to know when considering their [...]
The Trustee Training Series: Long-Range Planning Part 2 - A single library or library system cannot provide every service required by the community. When writing a Long-Range Plan for the library, there’s much to consider in the creation of the goals and objectives. This professional, current and interactive webinar for trustees, Long-Range Planning Part 2, focuses on the how-to’s of writing the goals and [...]
The Trustee Training Series: Long-Range Planning Part 1 - Long-range plans provide libraries with direction and a vision for the future. A well-written plan ensures that programming and services meet the current and future needs of the community in order to secure funding and justify the need for additional library resources. This professional, current and interactive webinar for trustees focuses on the foundational steps [...]
The Trustee Training Series: Setting Policy - Providing a positive experience for library patrons and employees is critical to the success of any library organization. Setting policies is one of the methods of ensuring that it happens. Assisting the library in making policies and policy decisions is an important role for trustees and boards. The harder question for trustees is “What policies [...]
Understanding and Applying the Five Levels of Leadership - “There are five different levels of leadership. Where you are as a leader with your people matters. In this webinar, you will first understand the differences between the levels, and then learn how to climb the ladder of leadership so that you are more effectively leading your people. The benefits to you include: having stronger [...]
Creating a Culture of Employee Engagement in Your Library - “Have you ever asked yourself, just how many of the employees in my organization are really engaged? If you believe it is about half, you may actually be overestimating the number. Surprised? Maybe you shouldn’t be. Or maybe you need to look a little closer at the employee behaviors in your library. The Creating a [...]
Implementing a Library Workforce Development Program Part One - “For the training and development of library staff to be successful, we must first determine their current capabilities and competency levels.This two part Webinar series from Andrew Sanderbeck covers the steps needed to create, implement and measure the efforts of a comprehensive Workforce Development Plan in your library. In Part 1, participants will learn and [...]
When, What and Why to Delegate to Your Employees - “Time is your most precious commodity. No matter how hard you try, you can’t do everything by yourself. Many supervisors avoid delegating responsibilities and the reasons for this vary. Some may be uncomfortable or simply not used to delegating. Others live by the words “If you want something done right, do it yourself.” Whatever your [...]
Resolving Situations of Conflict Within a Team - “As organizations continue to restructure their organizations, departments and work teams, the need for training in conflict resolution grows. Conflict arises from differences, and when individuals come together in teams, their differences in terms of power, values, and attitudes contribute to the creation of conflict. This webinar gives tips and techniques on avoiding the negative [...]
Performance Gap Analysis - “You have an employee that just is not performing to your expectations. You have talked to them and while they seem receptive to improving, it just is not happening. You can do one of two things, continue to be frustrated and let the employee relationship deteriorate, or conduct a Performance Gap Analysis”” to determine WHY [...]
Missions, Visions, Goals OH MY: Making sense of my new position with all the buzzwords and challenges - “There is no shortage of new things to learn and do with your new position as a manager or supervisor and setting the direction of your team is certainly one of the more important! This webinar will explore how a newly promoted manager or supervisor can figure out what a mission statement is and is [...]
Measuring and Documenting Employee Performance - “Managing the performance of people can be one of the most time-consuming and challenging aspects of any job. Whether you have one direct report or 10, the responsibilities loom large and finding the time to follow sound management practices in everything you do as a supervisor or manager can be challenging. Documentation of performance often [...]
How to Coach Employees – Using a Coaching Plan and Approach with Employees - “Whether in sports or in the library, as a manager or supervisor, all coaches use similar techniques and tools to help others succeed. Depending on the organization, coaches might implement these tools in different ways, but the common denominators present in most coaching relationships can have lasting effects on employees’ performance, as well as on [...]
Decision Making Series #2: Developing Options for Making the Best Decisions - “In this webinar we’ll unpack the idea of creativity and risk-taking in the decision-making process. We’ll gain an understanding of why both are important and why you also need to understand the goal of your decision. After all, if you don’t know where you’re going, how will you know if you’ve arrived? Instructor: Linda Bruno [...]
Decision Making Series, Session #1: Identifying the Best Processes for Making Your Decisions - “Have you ever thought about the actual process of making a decision? Yes? No? Maybe?? Realizing that there is indeed a process and understanding why it’s important will help you clarify your thoughts when you are struggling to make a decision. In this session, you’ll learn about the 7 steps to making effective decisions – [...]
Barriers to Effective Decision Making - What keeps you from making an effective decision? An emotional barrier? Something environmental? Cultural? Your barrier could be any one of a number of things – and sometimes more than one. Your barrier could be very different from mine – or your co-worker’s. Once we know the barriers, we’re better equipped to handle them ~ [...]