“It is estimated that we are interrupted every five to seven minutes that we are at work. To make matters worse, the average length of each of our interruptions is five minutes! (Dick Lohr, Taking Control of Your Workday)

This webinar is designed to help you to better control the 4 major interruptions in the workplace (people, telephones, email and social media) by giving you simple, proven and effective tools and techniques for each of the major interruptions of your time and productivity.

Participants of this webinar will learn and begin to master:

  • How to handle the “in-person” interruptions including the employees and patrons who just want to talk with you and those that always seem to bring you an urgent situation or problem
  • Suggestions for more effectively handling their daily telephone calls and email
  • Putting a boundary on social media interruptions while staying connected to colleagues and using an online tool for better communication with your employees and co-workers
  • Creating a “catch-up” appointment in your schedule each day to keep you in control of your “to-do list”, projects and other important duties

Instructor: Andrew Sanderbeck
Biography: Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars”

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