In most workplaces, when there’s a problem, a person or team automatically gets or takes the blame. The problem with the giving and receiving of blame is that morale and productivity suffers, (not to mention the project, goal and customer) and we shift our focus away from problem-solving and taking responsibility.
The Ending the Blame Game in the Workplace webinar looks at the three telltale signs of blame in workplace communication and focuses on techniques to help you change the messages from “blame to gain”.
Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.