PCI Webinar with Kathy Zappitello
Managing Bad Attitudes and Behaviors
Competency: Personal/Interpersonal Competencies
Sub-Category: Understands a variety of difficult behavior patterns and develops responses appropriate to each
Working together to accomplish library goals is essential to the success of your organization. When interactions between staff members are healthy, ethical, strong, as well as flexible, the library can then pass on excellent service to their patrons. However, when bad attitudes and obstinate behaviors take over, as the old saying goes, one bad apple can spoil the whole bunch!
In this interactive and informative webinar, participants will learn:
- How to have professional conversations that foster healthy attitudes
- To embrace different communication styles, but achieve the same positive outcomes
- Techniques to build an environment of trust
- Plans to help shift work-place dynamics to a more positive collaboration
Kathy Pape ~ Biography
Kathy has worked for thirteen years in Ohio libraries and is currently the Executive Director of the Conneaut Public Library in Conneaut, Ohio. Kathy also works as a producer, writer, actor, and director for one of Ohio’s cable access channels that provides programming to households in Ohio and Western Pennsylvania. Kathy is also a member of the board of Trustees of the Northeast Ohio Regional Library System and was recently elected to the National board of the Association of Rural and Small Libraries.