PCI Webinar with Mitchell Friedman
Dealing with Passive Aggressive Behaviors
Competency: Library Management Competencies
Sub-Category: Staff Training and Development
Have you ever worked with someone who, on the one hand, seems agreeable and easy to get along with? Who, on the other hand, indirectly resists others’ demands and avoids direct confrontation at all costs? If so, you’re dealing with an individual who displays signs of passive-aggressiveness.
Passive-aggressive behavior confuses and maddens. Coworkers are often ill-equipped to respond to it. This Webinar will help to fill this need. You’ll gain insight and acquire tools to help you work productively with anyone who might speak, act, and think in a passive-aggressive fashion.
Webinar participants will learn:
Characteristics of passive-aggressive individuals;
Signs and examples of passive-aggressive behaviors;
The not-so-subtle language of passive-aggressiveness;
Why people display passive-aggressive tendencies; and, most importantly,
Strategies for managing the potentially pernicious consequences of passive-aggressiveness in the workplace
In short, this informative program promises two things. First, it will help you to improve your abilities to recognize passive-aggressiveness. Second, you’ll learn how to respond constructively to such incidents.
Mitchell Friedman ~ Biography
Mitchell Friedman, EdD, APR develops people. Known as an enthusiastic, energetic, and insightful professional, he basks in opportunities to help others to achieve their full potential through his roles as a university professor and administrator, career coach, and communications and leadership trainer.
Dr. Friedman is a Visiting Associate Professor in the Graduate School of Business and Public Policy at the Naval Postgraduate School (NPS) in Monterey, Calif. He also helps organizations develop the communication and leadership skills of their employees.