PCI Webinar with Carol Kando-Pineda

Partnering with the Federal Trade Commission to Protect Your Patrons

Competency: Builds relationships with community organizations
Sub-Category: Identifies potential partners and opportunities and articulates the mutual advantages of partnership

Libraries provide an increasing amount of advice and services to a broader array of people. And crooks use clever schemes to defraud millions of people every year.

Does your library serve new arrivals to the United States or people with challenges reading English? What about teens or older people? Military families? Everyone is a consumer — and scammers target people from diverse communities in unique ways. FTC has free tools, tailored for various audiences; they can help you help all your patrons.

In this webinar program you’ll learn about these partnership materials:

  • Eye-catching fotonovelas about fake debt collectors, government imposters scams and other deception targeting Spanish-speakers
  • Lesson plans to help young patrons and new arrivals learn the basics of money management
  • Digital literacy tips for young patrons
  • Wallet cards about scams affecting immigrants and where to get real help with the immigration process, available in Spanish, Haitian Creole, Russian, Chinese, Korean, and Arabic
  • Fact sheets about avoiding scams, aimed at new arrivals, available in Somali, Amharic, Arabic, Dari and French
  • IdentityTheft.gov, a site for victims to get a personalized recovery plan
  • Pass It On, anti-fraud materials for older consumers to so they can share with their friends, family and community
  • New tips for service members

Carol Kando-Pineda ~ Biography

Carol Kando-Pineda is Counsel in the FTC’s Division of Consumer and Business Education where she leads teams to create free print materials, websites, and videos to help people avoid scams, manage their money and make wise buys. Carol began her FTC career as a staff attorney bringing false advertising cases; she then became the agency’s Legislative Counsel, serving for several years as a liaison between the FTC and Congress.

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