Providing a positive experience for library patrons and employees is critical to the success of any library organization. Setting policies is one of the methods of ensuring that it happens.

Assisting the library in making policies and policy decisions is an important role for trustees and boards. The harder question for trustees is “What policies should we create and how should we do it?”

This professional, current and interactive webinar helps trustees with three important questions about creating policy:

Why are written policies necessary and important?
How should policies be developed?
What policies should a library have and not have?

Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.

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