When to Coach and When to Manage
The success of any library organization is dependent upon its management and staff to achieve their goals while supporting its mission and vision. For our employees to be successful in their work, their managers and supervisors must successfully coach and manage them through the ups and downs of any given day or situation.
The “When to Coach and When to Manage” webinar gives attendees the tools and information they need to more effectively help their employees to achieve higher levels of productivity and achievement. Whether you have been managing others for a number of months or a number of years…this webinar will give you information you can use!
Participants will learn and begin to master:
Knowing when coaching the employee is the best course of action
Knowing when managing the employee is the best course of action
The 8 Steps of the Employee Coaching Process
How to more effectively give and receive feedback
We’ll also look at two “When or When Not To” case studies.
Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.