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Coaching Skills for Library Supervisors: Building a Performance Culture, One Employee at a Time

April 1 @ 12:30 pm - 1:30 pm EDT

Library supervisors can create the workplace they want, where focused, motivated, and self-directed employees want to come to work, develop, and grow. Library leaders can learn to coach to get these results. Coaching is an employee-centered and time-focused process. It helps bosses at all levels create a realistic prescription for change, using tools, experience, guidance, career-path mentoring, and continuing support.

Employees can be both taught and led, using coaching interventions that help them build their skills, redirect unproductive behaviors, and become more self-reliant. This webinar program will help supervisors solve a complex organizational problem – how to get the very best from your employees, at every level. We will focus more on coaching tools and less on coaching theories. It will help all participants take the information they need for their specific library facilities and the employees they will be coaching, currently, or in the future.

Key Learning Outcomes:

  • Preparing for coaching meetings, using examples of performance or behavior gaps, not labels.
  • Dealing with employees’ range of emotions.
  • Assigning “homework” to employees to do at work and reinforce the coaching meeting results and discussed tools for change.
  • Developing a coaching plan and tracking progress over time.
  • Keeping coaching files.

Who Should Attend:  This program is for anyone in a library supervisory position or preparing to become a supervisor, including department directors, managers, and supervisors, and/or employees who are acting supervisors or will soon promote.

Presenter Bio: Dr. Steve Albrecht

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence.  Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job. 

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board certified in HR, security management, employee coaching, and threat assessment.