Through this program, we will examine how conflict occurs in workplace interactions between and among customers and co-workers. Working from the perspective that conflict is a necessary aspect of effective communication, we will learn the characteristics of conflict, strategies to address conflict, as well as how to avoid unproductive conflict.

As a result of this program, attendees will:

• Understand different conflict styles.
• Apply conflict negotiation strategies to workplace situations.

Dr. Stevie Munz ~ Biography

Dr. Stevie M. Munz, Ph.D. is an award-winning teacher and researcher with 10+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a communication expert, she is passionate about developing your communication power skills!