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Decreasing Barriers to Library Use

August 5, 2020 @ 12:30 pm - 1:30 pm EDT

The Wake County (North Carolina) Public Library System made decreasing barriers to library use a priority in their strategic and tactical planning. In this informative session participants will explore the common barriers including unnecessary or restrictive policies, difficulties of accessing library facilities, lack of service awareness, and insufficient literacies that WCPL uncovered in their libraries, that might be happening in your library too!

Join Ann, Sarah and Katrina and learn how their library has worked to combat the impact of these barriers by systematically reviewing and updating library policies and operational practices and by responding to customer needs within their community.

 Ann Burlingame ~ Biography

Ann Burlingame is the Deputy Director for the Wake County Public Library System. She received ALA’s 2015 Peggy Sullivan Award for Public Library Administrators Supporting Services to Children. Under Ann’s leadership the Every Family Ready to Achieve initiative was implemented in WCPL which focused on removing barriers to service for vulnerable populations. 

This initiative included the ABC Craft and Learn program which simulates a Pre-Kindergarten classroom and supports a child’s smooth launch to kindergarten. 

Sarah Lyon ~ Biography 

Sarah Lyon is the Senior Library Manager for Customer Experience for the Wake County Public Library System. Sarah is a lifelong library user, with over fifteen years of experience working in special and public libraries. In her current role as Manager for Customer Experience, she manages Youth Services Programming for the library system and oversees locations dedicated to serving vulnerable populations.  

Sarah’s passions are early literacy, customer service, and connecting citizens to programs and resources that enrich their lives. 

Katrina Vernon ~ Biography 

Katrina Vernon is the Senior Library Manager for Facilities and Operations for the Wake County Public Library System. She analyzes data trends to determine areas of growth for the library system, and oversees new building projects and both major and minor renovations for WCPL. 

Katrina evaluates user experience within the library system’s 24 facilities and works to ensure that WCPL’s libraries are inviting, comfortable, and safe places.


August 5, 2020
12:30 pm - 1:30 pm EDT


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