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The Power of Hospitality to Deliver the Black Tie Patron Experience!

April 15, 2020 @ 12:30 pm - 1:30 pm EDT

In this interactive and informative webinar, learn how to Identify and implement the Power of Hospitality that turns ordinary Patron/Customer Service transactions into Black Tie Brand Ambassadors!  Bob Pacanovsky will discuss the four principles that are connected to the Power of Hospitality and are needed to deliver a consistent Patron Experience!

The 4 Principles you will learn are:

  1. Build a Foundation (Culture) of Hospitality (Welcome) Everything starts with your culture, your foundation. How do you define yours?
  2. Design YOUR Standards of Excellence to attract and retain employees and patrons. Every successful organization has consistent “Standards of Excellence”.  It’s “their way” of creating the Patron Experience.  What are yours?
  3. Develop your Impact Points by first becoming a patron in your library. What impact are your brand and employees are making every day? To find out, we will help shoes step into the shoes of your patrons.
  4. Transform your Patrons into Brand Ambassadors   

Discover the steps of experience to move your patrons’ from satisfied to Brand Ambassadors!

Speaker: Bob Pacanovsky

Bob Pacanovsky has achieved Professional Member status of the National Speakers Association.  He has spoken to numerous companies, colleges and organizations, including the National American Bus Association Conference, the National Catersource/Event Solutions conference in Las Vegas, the Ohio Society of Association Executives and many, many more. He is an advocate for libraries and library organizations.



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