Libraries for All: Serving People with Disabilities at Your Library

In this webinar, learn how you can be an advocate for people with disabilities at your library. Acquire best practices for inclusive customer service, explore strategies for making existing programs welcoming to all abilities, and learn how to build positive relationships with individuals with disabilities and local disability-related organizations in your community.


The Secrets of Stellar Readers’ Advisory Service

Helping leisure readers is a core service at all public libraries. It is also a service that every member of the staff can and should be engaged in; however, many staff not only do not know where to begin but also, they are not encouraged to help. Well that outdated mindset is about to end. […]


Neurodiversity: A Primer for Libraries

Neurodiversity is a contract to medical and pathology models of neurological differences in the brain. It’s a more nuanced perspective of what exactly is “normal” or “appropriate” in people. This webinar will explain the basics of neurodiversity, the growing movement, and how librarians can better create programs and advocate for people who are neurodiverse. In […]


Welcoming Deaf and Hard of Hearing Patrons to Your Library

According to the National Institute on Deafness and Other Communication Disorders, One in eight people in the United States (13 percent, or 30 million) aged 12 years or older has hearing loss in both ears. In this interactive program, you’ll learn tips for communicating with deaf and hard of hearing patrons, information about American Sign […]


Ask Us Anything (AUA) for Healthier Libraries

This Ask Us Anything (AUA) program is the place for you to anonymously and safely share what’s going on in your work. And to help, we have gathered a panel of experts to offer solutions and opinions.


Responding to Uncomfortable Situations in the Library Setting

In this interactive and important program, the presenters will go over several scenarios where someone behaves in a manner that is not acceptable in the library and provide simple responses to curtail the behavior and make it clear that what is happening is not ok.