References for the Reference Staff

We will discuss some of the best online reference resources for the novice and the expert public library reference worker. Learn tips and tricks to being a reference wizard and know when to use one resource over another.


The Secrets of Stellar Readers’ Advisory Service

Helping leisure readers is a core service at all public libraries. It is also a service that every member of the staff can and should be engaged in; however, many staff not only do not know where to begin but also, they are not encouraged to help. Well that outdated mindset is about to end. […]


Actively Anti-Racist Library Service to Leisure Readers

Increasing the collection and circulation of titles written by underrepresented authors is not a trend, rather, providing robust readers’ advisory service that values equity, diversity and inclusion principles is essential to all library service. But moving from being a neutral, well-meaning library where systemic racism is acknowledged to an actively anti-racist organization involves work, some […]


Welcoming Deaf and Hard of Hearing Patrons to Your Library

According to the National Institute on Deafness and Other Communication Disorders, One in eight people in the United States (13 percent, or 30 million) aged 12 years or older has hearing loss in both ears. In this interactive program, you’ll learn tips for communicating with deaf and hard of hearing patrons, information about American Sign […]


Responding to Uncomfortable Situations in the Library Setting

In this interactive and important program, the presenters will go over several scenarios where someone behaves in a manner that is not acceptable in the library and provide simple responses to curtail the behavior and make it clear that what is happening is not ok.