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June 2020

How (and Why) to Do a Simple External Communications Audit

June 3 @ 12:30 pm - 1:30 pm EDT

The way you communicate with the outside world has a lot to do with how people perceive not only your own library, but all other libraries as well. External communication affects library usage, reputation, brand, and even funding.  Since most libraries create their fliers, bookmarks, posters, web pages, social media posts, brochures, etc. as they’re needed, they usually don’t look at them as a whole. This webinar will lay out the steps to perform an external communications audit so you…

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Google Like a Librarian: Search Tips and Tricks

June 10 @ 12:30 pm - 1:30 pm EDT

Google is becoming one of the most powerful and prevalent agents of the internet. How can we harness the power of Google to help our patrons? Can we shield our customers from false or inaccurate information? Are we making the best of this titan of the internet?  There are infinite ways to use Google; this webinar will show you how to be a guardian of Google search hacks, services, and boolean operators to hasten the endgame of your results. At…

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Fix Your Facebook! Easy to Implement Strategies for Improving Your Social Media Presence

June 17 @ 12:30 pm - 1:30 pm EDT

Sometimes managing your library’s Facebook page can feel like shouting into the void! This presentation pulls back the curtain on Facebook’s algorithm and explores proven methods for increasing engagement with your public using easy-to-follow strategies. Join Nick Tanzi for the interactive and informative webinar and learn how to stop struggling and achieve social media success!

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Free Webinar: Communication Strategies for COVID-19

June 17 @ 3:00 pm - 4:00 pm EDT
Free

PCI Webinar with Cordelia Anderson, Communication Strategies for COVID-19 on June 17th. Libraries are operating during an especially challenging time right now. Most libraries have closed due to the impacts of COVID-19. Like many other organizations, libraries had to close quickly, shift to a remote working model without much lead time, and pivot to offering “virtual” and remote services and programs. Throughout this process, libraries have had to communicate with customers and other audiences in new and different ways. Now,…

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3D Printers: All You Need to Know

June 24 @ 12:30 pm - 1:30 pm EDT

For the past several years, libraries have begun to embrace 3D printers and Makerspaces. Now more than ever, such equipment is becoming more affordable as well. Should your library implement these technologies? We'll help you decide. Participants will: Learn what 3D printing is and explore various use cases for your library Discuss the necessary resources needed to implement a 3D printing program, including staff, time, and cost Discuss ways to promote 3D printing and its usefulness to your audience  Cari…

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July 2020

Skills for the Accidental Volunteer Coordinator

July 1 @ 12:30 pm - 1:30 pm EDT

Volunteers—when properly recruited, interviewed, trained, placed, and supported—provide a tremendous source of assistance for libraries and those they serve. Seeing and treating them as your unpaid staff, furthermore, helps create productive, positive resources that further strengthen your connections to your community.  This highly-interactive webinar will explore ways you can match volunteers with library and community needs in ways that produces a winning situation for everyone, and will provide time for participants to share stories about how they successfully incorporate volunteers…

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Library Outreach Reimagined: Operation Warm

July 8 @ 12:30 pm - 1:30 pm EDT
Free

In this informative program you’ll learn about an exciting new partnership implemented by Operation Warm (a national non-profit) and public libraries all across the United States. A Warm Welcome to the Library is a collaborative event designed to introduce under-served and low-income community residents to everything your local library has to offer.  Allison and Heather will share their recent PLA conference presentation on program origins, the results of a three-year pilot program at 50 sites, and a toolkit for implementations.…

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eSports and Evidence Based Connected Learning

July 15 @ 12:30 pm - 1:30 pm EDT
Free

Scholastic esports is the balance between learning and play (centered around electronic/ video games) that meets kids where they are, leveraging their interest and passion for play in the communities they form while gaming.  In this session, two librarians will describe how they were able to capture an audience that doesn't regularly enter a library and offer them a unique opportunity to gain life and potential career skills while competing in online tournaments.  Joined by the esports program specialist from…

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De-escalating Difficult COVID-19 Customer Behaviors

July 21 @ 2:00 pm - 3:00 pm EDT
De-escalating Difficult COVID-19 Customer Behaviors

Learn the key to de-escalating these situations and protecting yourself when a customer is losing control. As organizations are reopening, they are finding customers that are looking for a new audience to express their anger and frustrations about their feelings of a loss of normalcy and continued uncertainty. Because of that, dealing with individuals who are angry, non compliant and even hostile can and will likely become an everyday occurrence. How you respond to their behaviors is often the key…

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Service to Bilingual Library Patrons

July 22 @ 12:30 pm - 1:30 pm EDT
Free

Communicating with patrons can be hard enough when everyone is speaking English. It can be even more difficult when the patron is a non-native English speaker.  In this interactive and informative program, we will address five common types of non-native English speakers and their particular service needs. We will also discuss best practices for front-end staff when assisting bilingual patrons, including methods that facilitate communication when staff speak the target language and when they do not. In addition, the presenters…

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