library services

Storytime and Program Planning Made Easy - PCI Webinar with Jill Burket Ragase Modern library programming involves incorporating popular trends, research on language and reading acquisitions, as well as developmental milestones, and of course fun! Pulling that off with ease requires solid planning and organization. In this interactive webinar program, Jill Burket Ragase will give you a variety of tools that you [...]
Beginning Genealogy: Free Resources Everyone Can Use - PCI Webinar with Maggie Rose Where do we come from? Researching our family history is becoming more popular with subscription services such as and 23andMe ancestry kits. But what if we don’t want to spend a fortune answering this question? How can we find our ancestors without costly subscriptions? How can I confirm that [...]
Diverse Books: Something for Everyone - PCI Webinar with Leigh Ann Fish There has been growing awareness of the need for more diverse books and publishings in recent years. Arguably, it’s one of the most pressing issues in children’s and young adult literature. But is it working? How diverse are your bookshelves? Join education professor and social justice advocate Leigh Ann [...]
From Genealogy to Genetics: Library Programming to Explore Your Roots - PCI Webinar with Margot Malachowski & Catherine Martin Are you patrons asking about DNA Testing? Expand upon your ability to help patrons explore their roots. This informative webinar with Margot Malachowski and Catherine Martin from the National Network of Libraries of Medicine offers ideas for free and easy family medical history programming, including opportunities for [...]
Telling Stories, Sharing Lives - PCI Webinar with Jennifer Kulik Telling stories has been an important part of sharing experiences, transmitting cultural beliefs, and learning in many cultures.  During this interactive presentation, we will explore the importance of storytelling to the creation and transmission of culture, talk about the science behind storytelling and how stories tap into cognition in unique [...]
Teen Brain Development: Supporting, Programming, Advocating - PCI Webinar with April Pavis-Shroeder Each age group of library users requires unique services and programming. Teenagers are the most under-served of all age groups, usually due to library staff’s uncertainty in providing services to a group they know (and/or remember) little about. Learn about the brain development of teenagers and how that should influence [...]
Adult Programming for the Non-Programmer - How to focus your programming efforts.
Intermediate Genealogy: Census Records - Every beginning genealogist knows that Federal Census records are a great place to start searching for our ancestors. However, we can learn more from them than just the places, dates, and names listed.
Planning and Implementing a Fine-Free Policy - Why and how we managed to eliminate most overdue fines, aligning our circulation policies with the needs of our most frequent users.
Filming Storytimes: Some Good Things to Know Before You Hit the Big Screen - PCI Webinar with Melanie Borski-Howard Filming Storytimes: Some Good Things to Know Before You Hit the Big Screen Posting storytimes online is a great way to reach a larger audience and expand your skills as a storyteller and educator. It may seem easy to upload a short video from your phone to You Tube, but [...]
The Quiet Approach for Serving Customers - PCI Webinar with Andrew Sanderbeck The Quiet Approach for Serving Customers Customer service is not an easy job for anyone. It’s hard work to just stay on top of the ever-changing products and services the library has to offer, and it takes real skill to talk with people, determine their needs and fulfill their requests. [...]
Beginning Genealogy Services - Knowing about free genealogy resources, both digital and physical, is one way to get started researching your genealogy. We all have a history and lack of funds should not be a barrier.
Promoting Your Collections Messaging, Merchandising and More - Example messages that illustrate the concept of “WIIFM” — What’s In It For Me?
Creating a Circulating Toy Collection: From Concept to Implementation - Developing and launching a successful education-based toy collection that is not just a fad or a temporary attention-grabber, but an enduring collection with long- term community benefits.
Communication First Aid at the Reference Desk: Serving the Library User with Cognitive and/or Physical Challenges - Understanding the reasons for communication challenges; syncing with the other person’s “pace” or speed of response; improving signs and handouts; implementing different versions of the “reference interview” for different styles; knowing what to do and when to ask for help when “nothing works”, and respecting people who have communication challenges.
RA For All - This program will remove the mystery behind providing great RA service.
Best of 2018 Children’s Books - Must have board, picture, and nonfiction books covers under the radar choices for programs and class visits, coverage of un-reviewed items, and suggestions for almost every facet of your collection.
Highly Effective Community Partnerships - Staff time to do this work is limited, so we need to understand how to make the most of our opportunities.
Board Games, Rokus, Hotspots, and More: Circulating Nontraditional Items - Libraries are adding everything from electronic devices such as Fitbits and blood pressure cuffs to pieces of equipment like cake pans and tools.
Ask the Expert About Library Safety and Security - In this interactive Question and Answer program with Captain Harry Katt, he will answer your questions and provide guidance on safety and security issues that libraries face every day.
Digging Up Your Roots: An Introduction to Genealogical Research - Participants will be able to get organized for genealogical research, learn how to use genealogical research tools and more...
Fostering Intergenerational Programs at the Library - This webinar will discuss why intergenerational relationships are important, explore ways your library can help strengthen intergenerational connections through programming, space allocation, and interactive exhibits.
Recommended Read Alouds, Ages 0-6 - This overview of must have board and picture books covers under the radar choices for programs and class visits, coverage of un-reviewed items, and suggestions for almost every facet of your programming calendar.
Mission Not-Impossible! Genealogical Research for Native Americans - At the conclusion of the webinar, participants will get resources to trace Native American ancestry.
Creating Authentic Relationships - PCI Webinar with Michael Healey Creating Authentic Relationships Competency: Personal/Interpersonal Competencies Sub-Category: Building Relationships Authenticity leads to understanding, a sense of community and mutual value. The dynamics of team environments can make it seem very challenging to create authentic relationships. The need to look good, get noticed for our work and ideas, be politically correct, [...]
Yoga Storytime 101 - This webinar will provide a basic introduction to yoga storytime.
A Dozen Ways to Be Thankful Every Day of the Year - In this interactive and inspirational webinar program, you will learn a dozen methods and techniques to help you be (more) thankful every day of the year.
20 Comics in 60 Minutes - During this 20 Comics in 60 Minutes program, library staff will be brought up to speed on the best kids, teen and adult comics and graphics novels of 2018.
Maps – Interpreting Current and Historical Resources - PCI Webinar with Miriam Kahn Maps: Interpreting Current and Historical Resources Competency: Public Services Competencies Sub-Category: Adult and Older Adult Services For local history and genealogy lovers, maps are rich, but sometimes overlooked, sources of information. They can paint a vivid picture, offer rich insights, and fascinating stories, if you know what to look for. [...]
20 Stress Management Tools for the Holidays in 60 Minutes - In this session, you will learn 20 stress management tools to help you identify what triggers your stress, where your stress may be coming from and ways to manage it if it does come up.
Moving Your Services into Your Community - After this webinar, participants will be able to: Explain the value of moving services into your community and more...
City Directories – Uncovering Clues About Your Community - Join us to learn about an often-overlooked resource to use when gathering information for family or local histories--city directories.
The Future of Libraries: Exploring Lifelong Learning, Artificial Intelligence, and Entrepreneurship Training - This highly-interactive one-hour exploration of how recent developments in artificial intelligence, programs focused on developing entrepreneurial skills (particularly through library makerspaces), and more...
Beginning Readers 101: Emergent Literacy Made Easy - Beginning Reader collections can be challenging both in terms of collection development and customer service.
The Quiet Approach for Serving Customers - This interactive and informative program will give attendees the tools that they need to be more successful and in-control in their customer interactions.
Assuring Library Materials Can Be Used by Your Community - Delve into ways of discerning the format needs of a community.
Activity Stations for Storytime - Select activities that will engage a wide-age range of children and their parents
Spine-Chilling Ideas for Halloween at Your Library - From social media accounts to interactive patron programs, to decorations and displays.
Understanding and Defending Digital Copyright - Understanding digital license agreements, and how you can advocate for the best access for your patrons
Financial Literacy for All! - Learn about and how its free materials can help you expand your patrons’ know-how about managing money, using credit, and dealing with debt.
Spanish Storytime: Where to Start & How to Do It (even if you barely speak Spanish!) - Tips and tricks to make your bilingual storytime a success
Everything You Need to Know About Musical Storytimes - Find a greater foundation for presenting literacy skills in a fun interactive way.
Helping Your Patrons with Identity Theft - Steps your patrons can take if they suspect identity theft
Increasing Motivation in Library Users - Apply motivational theories and identify areas for change and improvement
A Design Thinking Approach to Encore Career Exploration: Help Your 50+ Patrons (or Yourself) Discover the Next Act - Use design thinking and other strategies to navigate the career exploration processes
I Can’t Reach It! Shelving and Layout in the Children’s Department - Is your space functioning at its best at each point along the growth curve?
From Budgeting to Blanketforts: Programming for 20-30 Somethings - How to start, which programs work best, creating a book club, and marketing in new ways to reach a new audience.
Comics, Superheroes and Pop Culture in Your Library - Superhero comics as multiple genres!
What is That Little Box in the Front of Your House? The Little Library Movement and its Impact on Individuals and Libraries - Learn about the actual experiences of this Little Free Library owner with suggestions for putting up your own Little Free Library, either in your own yard, in a park or public space, or in front of your "real" library.
Whats to Come in 2018? - Current trends in adult leisure collections and teach you the tips and tricks you can use to stay in the know all year long.
Banned Books Week: NOW is the Time to Get Ready - Promote Banned Books Week this September!
Best Children’s Books of 2017 - Under the radar choices for programs and class visits, coverage of un-reviewed items, and suggestions for almost every facet of your collection.
Sensory Storytime 101: Where to Start & How to Make It Amazing! - Providing programming for families impacted both autism and/or developmental disabilities is an impactful way for the library to be an inclusive and supportive resource for families.
Say It Only Once! - PCI Webinar with Mary Schaefer Say It Only Once! Get Your Employees to Do What You Ask the First Time Competency: Library Management Sub-Topic: Personnel Management You have what you think is a straightforward conversation with an employee. Then you find out later they didn’t get it. They’re off on a tangent, completely lost, or [...]
Steps to Becoming a More Inclusive and Diverse Library for Young Readers - Increase access to diverse content and foster culturally competent learning environments.
Staying in Genre Shape - Stay abreast of current trends in genre fiction
Board Books 101: From Selection to Programming Use and Everything In Between - A robust round up of must have board books including under the radar items, choices for programs, and un-reviewed titles.
Best Teen Book Club Choices - Best options in Young Adult literature for keeping teens engaged, interested, and talking up your book club to all of their friends.
Demystifying Genre: How To Help Every Type of Reader - Engage readers of any genre in meaningful and successful Readers Advisory conversations.
All I Really Need to Know I Learned from ABC Books - Literacy activities that can be shared with parents or caregivers who are interested in ways to enhance their own child’s exposure to books.
The Best of Digital Media for Storytimes and other Library Programming and How to Use It - Experienced advice and guidance on planning and executing digital storytime and other programs as well as how to best identify digital resources.
How to Bring a Free Online Driver’s Education Program to Your Library - Learn the benefits of offering the program to their patrons and will be given insight on the opportunity to have free, educational traffic safety related quizzes on their organizational websites.
Digital Storytimes: Digital Media and its Role in Library Programming for Young Children - PCI Webinar with Jill Burket Ragase Digital Storytimes: Digital Media and its role in Library Programming for Young Children Competency: Children’s Services Sub-Category: Provides digital services and spaces appropriate to the developmental needs of children 75% of US households consume digital media. An overwhelming majority of toddlers and preschoolers are already using tablets and touch [...]
Serving Older Adult Patrons and Their Care Partners - Increasing your awareness of the aging process and developing empathy for older adults functional losses.
Picture Books for School Age Readers - Overview of the genre, an overview of new titles, and discuss tools you can use.
The Community is the Collection - How community engagement is not a position or the task within the library - it is the purpose of the library and influences all parts of the organization.
Booktalking: Harnessing the Power of Sharing Books with Patrons - The secret behind delivering great book talks
Taking the Fear Out of How-To Fests - Easy, low-cost how-to fest ideas for adults from age 20 and beyond.
Best Series for Teen Anime Clubs - Choose exciting and engaging anime series to screen, as well as fun and easy activities for teen participants.
Assess and Improve Information Literacy Instruction - Common practices and emerging assessments in the world of information literacy instruction, both for online and classroom use.
Geeky Programs at the Library - This fast-paced webinar will share tips, tricks, resources and ideas to make your library “geekier” and fun.
Weeding 101: What to Keep What to Toss and What to Replace - Maintain the quality and relevance of your collection through ongoing evaluation including use of the CREW method
Best of the 2017 ALA Conference - We report back the Best of ALA and have plenty of resources and information for you to use in your work.
An Overview of Open Access Publishing - What open access is, why it matters, and how librarians can learn more about it.
Serving the Underserved - Learn to assess the need for outreach in their communities and develop an outreach plan
Building Great Programs for Seniors - What subjects are of particular interest to today's senior citizens and why
A User’s Guide to Lifelong Learning - PCI Webinar with Hope Klein Levy A User’s Guide to Lifelong Learning Competency: Personal/Interpersonal Competencies Sub-Category: Supports self and others in pursuit of a balanced lifestyle What is one thing you want to learn in the next few months or in the next year? In recent years, there have been significant advances in research about [...]
Supporting Teacher Collections, Class Visits and School Projects: Tips and Tricks for Success - Tips and tricks to make these in-demand and sometimes challenging services work.
Not Just for Kids: Book Displays for Adults - Book displays for adults engage customers, promote the flow of information, and highlight the library's role as a space that is in-touch with its community.
RA Rethink: Using Next Level Data to Improve Merchandising - Help you increase your circulation numbers and create happier and more engaged patrons.
Horror Readers’ Advisory: How to Help Your Scariest Patrons - How to work with horror readers, explain the appeal of horror, book talk some of the genre’s most popular authors, present the current trends, and go over the most useful resources.
Job Fairs: Yes, You Can! - The job fair process.
Best of Manga 2016 and 2017 - An entire year of manga and review their appropriateness for library collections, as well as a look ahead at the best manga of 2017.
Dealing With Challenging Patrons: Safety and Security At Our Library - Learn safe workplace behaviors, security measures, and how to activate your “high- risk” customer service skills.
Horizon Reports 2017: Transforming Information Into Action - Key findings in the report and include plenty of time for participants to compare their own workplace-based observations and develop rudimentary action plans for using those findings to the benefit of those they serve.
The A to Zs of Event Planning - The time and effort involved in planning and conducting a special event is significant. Part project management, budget oversight, marketing, and food and beverage planning, it's a challenge!
Diversity in Comics - Collection development best practices, favorite resources, and philosophical approach to building and curating a diverse graphic novel collection.
Children’s Programming Ideas, Tips, & Tricks - The latest and greatest from Pinterest and beyond for programming ideas you can act on for 2017.
Recharge Your Book Club - How to confidently identify and utilize the best resources for leading a book discussion, pick books that will engender the best conversations, lead a more interactive discussion even with the most jaded of groups.
Curb Appeal: The Library Edition - Topics include first impressions, removing clutter, common fixes, the importance of light and color, improving signs, and keeping the library safe for the elderly, infirmed, and children.
Supporting Kindergarten Preparedness - Kindergarten readiness for both common core and common core based curriculums as well as best practices for serving older preschoolers.
Helping Our Military Patrons (and Families) Outsmart the Scammers and Fraudsters - Specific tips for dealing with consumer issues of particular interest and concern to the military community.
Event Planning 101: You’re Already an Event Planner…Here’s How to Be an Even Better One - Guidance on navigating library structure, policies, personalities and more to create a signature event.
Best of Children’s Books 2016 - Overview of must have board, picture, and nonfiction books covers under the radar choices for programs and class visits, coverage of un-reviewed items, and suggestions for almost every facet of your collection.
Word of Mouth Marketing - Techniques and framework required to help Word of Mouth Marketing take off at your Library.
Library of the Future: Creating, Rather Than Riding the Wave - Take advantage of new developments to continue creating a library of the future that meets our communities varied needs.
The Library as a Unique Venue for Community Events - How to create a revenue stream for corporate event business, not the private events
Cosplay Programming for Teens - Learn about several ways to program around cosplay for teens, how to invite local cosplayers to your programs, include cosplay and other pop culture materials in your collection development, and how to work cosplay into your other library programs!
Serving Youth in Care - Learn how to navigate these settings and agencies and understand common terms and situations.
Planning Successful Library Events with Partners - Learn about a range of different programming ideas for arranging their own collaborative event series
Embrace the Holidays: Tips and Tricks to lead your staff and community through the season - Learn some unique ways to embrace the holidays and include your staff, patrons as well as the community in a series of worthwhile projects and events.
Partnering with the Federal Trade Commission to Protect Your Patrons - Everyone is a consumer -- and scammers target people from diverse communities in unique ways. FTC has free tools, tailored for various audiences; they can help you help all your patrons.
Inspire Your Community with an Innovation Lab - How the Harford County (MD) Public Library Innovation Lab turned an underused space into a magnet for public creativity.
Free Comic Book Day: A How-To - Join two graphic novel enthusiasts and longtime collection developers as they provide an overview on Free Comic Book Day, what titles to select and how to acquire them and Free Comic Book Day programing.
Encore Career Search Strategies: Helping Your Patrons Find Their Way to Meaningful Work - Help older patrons compete successfully for jobs by steering them toward resources that match their needs, and by helping them find (economical) ways to develop new job search skill.
Graphic Novels: An Introduction for Patrons of all Ages - Two graphic novel enthusiasts and longtime collection developers will share the secrets of purchasing, organizing and preserving graphic novels and comics in the library for all ages.
Dealing with Difficult Teens from the Public Service Desk - Learn to communicate effectively with a variety of young adults from diverse backgrounds while remaining unbiased and non-judgmental about their interests, needs, and lifestyle.
Be Aware, Be Prepared: Making a Safety Plan for Your Library - Get the structure in place to create your own plan by addressing this need through the lens of library services, patrons, and staff.
Engaging Sports Fans at Your Library - The psychology of the sports fan is somewhat unique and can give us glimpses into the ways libraries can appeal to them, grab their attention, and ultimately serve them.
How Do I? The New Reference Question - Learn how to recognize patterns in technology to offer assistance across devices,
Author Events: Keeping the Author and the Audience Happy - Explore what it takes to create and maintain successful author programs.
Understanding and Managing Teen Behavior in Libraries - The whys of teen behavior from the brain to society & how to communicate to teens better and de-escalate any tense situations.
The Art of Saying No to the Patron - How to say no in a way that maintains the loyalty you've worked so hard to earn.
Sharing Your Library’s Stories of Impact - Draw more people to the library, enable donors and funders to see the deep value provided, and help ensure our libraries continue to thrive and grow.
Adult Programming for the Non-Programmer - If you have limited experience with adult programming, and are unsure how to focus your programming efforts, this is the webinar for you!
Helping Your Patrons Tell Their Life Story - Library staff have the unique opportunity to support patrons in their life review projects by helping demystify the process.
Is It Time to Change the Displays Again? Try the Magic of Merchandising! - Learn strategies behind good displays, signage, and promotion, including improving customers' usage of, and perspectives of, the library via the science of merchandising.
Best Practices for Teaching Public Computer Classes - Gain skills and confidence in teaching public computer classes to library patrons. Learn curriculum design tips, classroom management techniques, and presentation tricks to help deliver effective digital skills classes.
Reader’s Advisory Mysteries Solved: How Sisters in Crime Can Help - Sisters in Crime, a national organization of mystery writers, can help you!
SCORE: The Untapped Small Business Resource in Your Community - Learn how SCORE with the partnership of local libraries is providing counseling/mentoring to small business start-ups and those community members already in business.
Preparing for Disaster - Common types of disasters and elements of a disaster preparedness plan
The 2016 Horizon Report (Higher Education Edition), Technology, and Learning: What’s in It for Libraries - How the key trends, significant challenges, and important developments in educational technology affect library staff and users alike
Best Children’s Books of 2015 - Identifying new titles for use in programs, displays, teacher collections, and class visits
Extending Our Collaborative Partnerships with Community Members Face to Face and Online - Rethink approaches to social media tools as platforms for fostering collaboration.
Consumer Financial Protection Bureau: Partnering with Libraries to Financially Empower Patrons - Help consumers fill critical financial knowledge gaps by providing and distributing easy-to-understand, behaviorally informed financial education.
Bibliotherapy – Young Adult Fiction and Teens in Crisis - Explore young adult fiction as a resource for educators and librarians who often deal with teenagers in crisis.
Practical Considerations for Successfully Obtaining Library Grants - Practical ideas and resources in how to write your first grant proposal or to become more successful in current grant writing efforts.
READiscover - Adapt several activities (license plate literacy, song parodies, maps, booklists, recipe math, riddles, crafts, trivia and more) to your state for summer-spanning fun for kids, teens and families.
Copyright in the Digital Age - PCI Webinar with Michael Rodriguez Copyright in the Digital Age Competency: Laws, Policies and Procedures Sub-Category: Understands, applies and explains applicable laws In today’s digital age, navigating the choppy waters of copyright is trickier than ever. This program will deliver a brief refresher on copyright and will then focus on the Digital Millennium Copyright Act [...]
Am I Doing It Right? The Accidental Library Marketer - PCI Webinar with Kathy Dempsey Am I Doing It Right? The Accidental Library Marketer Competency: Marketing and Public Relations Sub-Category: Understands and applies marketing theory and practices Have you been tasked with marketing library events or services without ever having a course that taught you how? If so, you’re an “accidental marketer.” And you’re not [...]
Advising Readers of Young Adult Literature - Specific methods for advising readers of young adult literature, including questions to ask, approaches for readers of different ages, and the best resources to have on hand.
Best Websites and Online Resources for Children: Home Help Made Easy - What's new, useful, and reliable in children's online resources will refresh your inventory of go-to suggestions with targeted recommendations and practical application suggestions.
The Patron Loyalty Program: Inviting Incentives to Engage Library Patrons - Explore The Patron Loyalty Program in this fun and interactive webinar through the lens of the circulation desk, as well as adult programming and outreach.
Engaging Learners: Connected Learning for Library Staff and Library Users - The basic tenets of Connected Learning, provide examples of how it is used in a variety of settings, and provide you with principles and practices you can easily adapt within your own library.
Best Practices in Organizing and Running Computer Training Sessions - Different ways to teach technology while touching on adult learning theory and giving you a leg up on developing training programs for your customers on both sides of your desk.
Nonfiction Matters 2: Outstanding Informational Books of 2015 from Preschool to Middle Grades - The best titles of 2015 for children aged preschool thru middle grades with a few program ideas and pairings along the way.
The Adult Programming Struggle: Time For a New Direction - Methods to determine the interest of your adult patrons & identify potential partners for programming
Engaging the Community More Fully in the Library – Creating Collaborative Partnerships in the Community - Effectively develop, nurture, and sustain levels of engagement involving library staff and other community members working to achieve mutually beneficial goals that improve our communities.
Local Authors 101 – How to Find Them, Host Them, and Keep Them Happy - The logistics behind working with local authors, and discover the ways we can create beneficial partnerships with them.
The Rhythm is Going to Get You: Using Music in Library Programs for Children - Whether you are a seasoned veteran looking to refresh your offerings or a rookie not sure where to start, we will move beyond the research, providing participants with program ideas, playlists, and resources to expand the role of music in programming for children of all ages.
Helping Customers (and Staff) Who Have Little Technology Literacy - "How to's" for basic technology literacy also some great resources for basic technology training for you and your staff to use and share with your customers.
Story Time Trios - Three theme related titles grouped to make storytime planning a breeze!
Essentials of Copyright and Fair Use - Copyright's impact on traditional library activities such as lending, photocopying, and interlibrary loan. You will leave primed to navigate the choppy waters of copyright.
Library Ambassador - Leading a K-12 Faculty Outreach Initiative (Mostly) on Your Own
Off the Beaten Path: Take Your Storytimes in New Directions - Practical ideas for creating storytimes built around themes that are unusual, creative and can meet specific programming goals.
Must Read Fall Fiction for Young Adults - Variety of YA fiction being released in the fall and winter of 2015.
Serving Older Youth with Special Needs - Learn more about this population and how disabilities, particularly autism, manifest themselves at older ages.
Using Technology in the Library to Serve Those with Special Needs - Assist and engage with your special needs population through apps, devices and suggestions to improve your online and in person customer service.
Y/A Must-Reads of 2014 - Learn about must-have titles in Young Adult fiction, non-fiction, and graphic novels released in 2014.
Weeding 101: What to Keep, What to Toss, & What to Replace - What goes? What stays? What if I need that some day?
Geek Out @ Your Library - Shift from a consumer to a creator culture in the geek community.
Replacing Your Backlist: From New Cover Art to Media Tie-In’s - Be up to date on recently released backlist and media tie-in items
Digital Literacy for Everyone - Understanding a broader perspective on hardware, software, and the Internet.
Literacy Doodads – Not Just Letter Magnets on the Fridge Any More! - Powerful learning tools in storytimes, presentations, or just one-on-one with a child.
More Than Crafts: Implementing learning activities and experiences in your storytimes - Early literacy programs that promote and foster both reading and STEM skills.
Hackathons: An Innovative Approach to Digital Instruction - Harnessing groupthink as libraries across the country challenge their patrons and students to come together
Get Them To Use Your Stuff: Tips and Tricks for Helping Customers Use Technology - How to help your customers (and staff) use (and explain) your hidden in plain sight digital services.
6 Essential Skills for One-on-One Tech Instruction - PCI Webinar with Crystal Schimpf 6 Essential Skills for One-on-One Tech Instruction Competency: Patron Training Sub-Category: Practices effective training techniques (presents ideas clearly, employs interactivity, uses a variety of approaches to accommodate learning styles, actively listens to student input, etc.) Have you ever helped a library patron with a technology issue? Have you offered computer [...]
De-Mystifying Manga: An Introduction for Patrons of All Ages - Tips for keeping up on the latest media releases and trends, and for keeping your collection topical and age-appropriate.
Best Children’s Books of 2014 - Be up to date on recently released board books, picture books, chapter books, and nonfiction books for children
How to Tell Your Library’s Stories of Impact - Process to help libraries tell these stories in easy and engaging ways.
Closing Time: Customer Service at the End of the Day - Practical and sustainable techniques for dealing with and preventing difficult customer and staff situations
New Librarians: Building Culture and Connections - PCI Webinar with Adam Lisbon and Megan Welsh New Librarians: Building Culture and Connections Library training manuals provide invaluable guidance for new employees. However, they may be limited in content, hard to keep current, and may inadequately communicate information about your library. Collaborative technology provides great potential for current employees to contribute their knowledge and [...]
Working with Other Organizations in Your Community: Find the Right Partner, Find the Right Fit - Building relationships with other organizations that share your library's mission
Family Programming: Making Mixed Age Groups Work - Family life plays an important role in the development of the literacy skills of its members. Multigenerational programs offers flexibility in staffing and program offerings as well as opportunities to promote family based literacy-building skills.
Building the Case and Space for Making A Makerspace - Wondering what the fuss about makerspaces is all about or wonder how this could fit with public library service?
Genealogy & Family History Research Simplified - Helping Patrons Find Their Family Heritage & More
How to Talk to Teens About Books - My Son or Daughter Simply Loved Divergent! or How to Talk to Teens About Books
Storytime Tools - From Developing Literacy to Encouraging Motor Skills with Books, Music, and Crafts
Once Upon a Storytime: Sharing Folk and Fairytales in Children’s Programs - The variety and types stories available as well as program pairings, collection uses, and collection promotion opportunities.
Graphic Novels 101: From Newb to Know-How in 60 minutes! - De-mystify the secrets behind the hottest growing collection of public libraries across the country.
Tech for the Non-Techie: Helping Your Patrons Troubleshoot Tablets And More - This webinar is for front-line staff, their managers and supervisors, and specifically those who work in reference services with patrons of all ages.
Are Your Children Too Old for Storytime? - Want to learn how to better engage kids and Y/A’s from ages 6 to 18? And find ways to capture their attention and help them discover the escape the library has to offer?
The 2014 Horizon Report for Libraries: A Year-End/Year-Ahead Exploration of Tech, Trends, and Challenges - Electronic publishing, Mobile apps, Bibliometrics and citation technologies, Open content
Advisory for Readers of Speculative Fiction - Book talks of fiction across the speculative fiction spectrum highlighting appeal factors and read-a-likes
GoPro© (Camera) in Your Library: Empathize with Your User’s Library Experience - Viewing the GoPro footage from a diverse sample of customers can help you and your staff see what is working well and change what needs improvement.
Holiday Programming on a “Holiday” Conscious Budget - Ideas and techniques that are guaranteed to re-invigorate your love for the holidays and infuse your library's calendar with creative, fun-filled, and even educational (!) programs
Creative Internships at Your Library - By recruiting students outside library school, libraries get interns with a wide range of skill sets, patrons get wonderful programs, and students get a unique opportunity to mold their own experience.
Tools to Enhance Websites and Marketing - Online (and free!) tools that can help you enhance, design and test your library's website, create promotional materials and more.
From One Red Dot to Press Here and Everything in Between - Overview of books that require kids to lift, peek, press, fold, touch, dance, wiggle and giggle!
Beginning Readers 101: Everything You Need to Know to Set Your Youngest Readers on the Road to Literacy - Everything You Need to Know to Set Your Youngest Readers on the Road to Literacy
Tools to Connect with Library Users and the Community - Help you manage your library's social media, create tutorials, do reader's advisory, and more.
Raising the Floor on Access to Technology - How GPII works and how your library can get involved.
Nonfiction Matters: Outstanding Informational Books for Children - Outstanding Informational Books for Children
What To Do When A Patron Asks You About Writing a Book - Pros and cons of traditional, self-, and e-publishing.
Intellectual Freedom and the Collection Management Policy - Understand the core concepts of Intellectual Freedom and how they apply to collection development so that your library is fulfilling its mission in your community.
Banish ‘Problem Patron’ From Your Vocabulary - Create a more inclusive vision of customer service that serves both patrons and staff
Successful Book Talks for Kids and Teens Tips, Tricks, and Trends - Overview of several book talk styles complete with insider tips for success.
Pinterest: Children’s Program Planning, Idea Sharing, and Advertising - Children's Program Planning, Idea Sharing, and Advertising
Navigating Japanese Media: Manga and Anime for Your Teen Collection - Tips for keeping up on the latest media releases and trends, find resources for collection development and reader's advisory, and learn tricks for keeping your collection age-appropriate.
Assets to Action: A Common Sense Approach to Youth in the Library - A Common Sense Approach to Youth in the Library
Board Books: Not Just for Babies - Expanding the audience, use, and circulation of your board book collection.
Generational Harmony: Teaching, Training and Interacting - Practical tips for understanding people of any generation.
Beyond the Teen Advisory Board – How Teen Volunteers Can Work for You - Learn practical methods for recruiting new volunteers, tips for task management, and the tricks of documenting volunteer contributions.
Reader’s Advisory: All About Genres - Knowing the trends, hot books, and top authors in currently popular genres and how to book-talk them helps us provide better service to our patrons.
Simple Storytelling: A How-To for Children’s Librarians - Are you terrified of oral storytelling? Think you can't memorize a tale? Join two former terrified Children's Librarians on the path to recovery.
New Trends in Reader’s Advisory - PCI Webinar with Cari Dubiel New Trends in Reader’s Advisory Genres and popular interests in Reader’s Advisory continue to evolve. Publishing trends, reflecting reading interests, clearly demonstrate this constant change. But what changes should you be making to your Reader’s Advisory program…if any? In this fun and interactive webinar program we’ll look at new trends [...]
The Revival of Spontaneous Customer Service - Customer Service is situational (not every interaction fits the script) and the customer cares more about the person helping them than the words (the script) they are using.
STEM, STEAM, & Everything In Between – Guaranteed Successful Strategies for Public Libraries - Participants will also learn of the Next Generation Science Standards and how they compliment the Common Core State Standards Initiative.
Reader’s Advisory Basics - Does your reader's advisory program need a boost? Do you need some new titles to get excited about?
Taking Your Library Board From Good to Greatness - PCI Webinar with Pat Wagner Taking Your Library Board From Good to Greatness A library board’s success is not measured just in the size of the budget, the popularity of a new building, or the relevance of the collection. What about the library’s impact on the greater community: improvements in literacy, academic achievement, and economic [...]
The Best New Children’s and Young Adult Books for 2013 - Learn about what's best in recent picture books, novels, poetry, and nonfiction.
Best Storytime Books of 2013: Tips, Tricks, and Trends - We've got the best of the year 2013 in children's publishing with a detailed and annotated bibliography.
Understanding Generational Poverty - Enable you and your staff to better serve your patrons and gain a greater understanding of a nationwide concern.
The Horizon Report, Technology and Learning: What’s In It for Libraries - The NMC Horizon Report Higher Education edition, scheduled for release in February 2014, explores how the key trends, significant challenges, and important developments in educational technology affect library staff and users alike.
Engaging Literacy Information Presentations - Better prepare for the classroom and presentation techniques to reach as many students as possible.
Beyond the Bookstore Model: Making Your Library User-Friendly - Review common existing classification schemes (Dewey and LOC) and highlight their benefits and issues.
Developing Patron Training in the Library - This interactive and informative webinar program will cover the basics of developing patron-training programs, understanding adult learning needs, and dealing with difficult situations.
Public Libraries and the Common Core Curriculum: Overview and Resources - What do the new Common Core State Standards mean for public libraries?
Customer Service for Challenged Libraries - Having an understanding of your community's pressures can help ease tense situations and having the right tools and the correct attitude in place enables library staff to withstand even the most challenging situations.
Serving the Underserved of Your Community - Identifying and understanding your community's underserved population will open your eyes to a new world of acquisitions and event programming.
Developing Communities of Learning - Communities of learning can help assure that learning accompanies learners out of the classroom and back into those settings where it can produce positive results.
Interview with Kathy Pape: Leaving Your Library’s Footprint in the Community - Establishing your library as the community's first and foremost source for collaboration and information.
Learning and Libraries: Designing Engaging Learning for Library Staff and Users - Engage participants in an interactive review of a few models that can be used in situations ranging from a learner's immediate moment of need to the more extended periods of time.
Strategic Program Planning: A How To - Use a strategic approach to make the most of your program planning time.
Customer KISS - Discover how having the steps organized in a fun structure makes it easy to remember what to do to make your customers happy.
Customer Service Recovery: What to Do When We Fail Our Customers - How library employees can empower their departments and organizations to respond (and not react) when service failures happen and how to anticipate customer service problems and failures to retain and create loyal customers.
Virtual Learning for Your Library - How can you better serve the patrons who frequent your virtual branch?
Gamification 101: Is Your Organization Ready for the Gamer Employees? - Gamification uses game mechanics and rewards for non-game applications in order to increase engagement, knowledge transfer, and loyalty.
What Libraries Need To Know To Help Local Businesses Succeed - Better see, hear, and understand the challenges of small business success.
Train the Trainer: Fundamentals of Adult Education for People Who Train Others - Provide you with the foundation for creating training programs that connect to your learners and empower them to apply the materials taught.
Models for Future Library Services - Explore multiple future models for libraries, including some already taking shape today, and challenges you to rethink what your library will be doing in five years.
Increasing the Appeal of Digital Signage in Your Library - PCI Webinar with Suzanna Conrad Increasing the Appeal of Digital Signage in Your Library Traditional library signage including both printed signs and digital signage is often times viewed as overused, ineffective and generally unwelcoming. Many libraries are utilizing print or digital signage to make announcements, provide information, promote events and services, or to provide directions. [...]
Models for Future Library Services - PCI Webinar with Al Carlson Models for Future Library Services Libraries have organized their activities and services around the codex—the printed book—for several hundred years. E-books and other digitized material have made that service model outmoded and on its way to being obsolete. If we want to stay relevant as an institution, libraries need to [...]
17 + Ways to Nurture Patron Relationships - In this fast-paced 60-minute session, we'll talk about how to nurture relationships with your patrons to keep them coming back.
How Green is Your Library? - Explore the current state of the art of being green at work
Youth Assets and Libraries: A Vibrant Recipe for Youth Services Part 3 - “Youth Assets and Libraries: A Recipe for Vibrant Youth Service Part 3 Would you like to have more children and specifically “Teens” contributing to the success of your library? Most libraries would love to have more involvement with this elusive age group! Whether your library is small or rural, medium or urban, this series of [...]
Youth Assets and Libraries: A Vibrant Recipe for Youth Services Part 2 - Putting it Together: Networking and YOU as the resource!
Youth Assets and Libraries: A Vibrant Recipe for Youth Services Part 1 - How to create stronger and more resilient ways of connecting with your Teens and various way to keep them involved.
Rediscovering the Lost Art of Customer Service Part 1 - Polishing Your E-mail, Voice Mail, and Telephone Etiquette
Low and No Cost Customer Service Improvements in Your Library - Best practices and gives examples Low and No Cost Customer Service Improvements that are being utilized in 5 Key Areas
The Customer Service Experience - Explore the yes and no experiences that both the internal and external customers want and expect
Emotional Customer Service – Making the Connection with the Customer - Building of relationships with your patrons and co-workers and the benefits of doing so for everyone in your workplace.