skills development

Get Prepared to Speak Impromptu - PCI Webinar with Mitchell Friedman                  The workplace offers countless opportunities to share one’s thoughts on different topics, some of which require us to spend time in advance planning, preparing, and practicing presentations that incorporate PowerPoint slides and/or other visual aids. Most of them do not, however; in fact, we often have little time to [...]
Becoming a Better Listener at Work - PCI Webinar with Tonya Snider Communication is more important than ever in our super-speed, high-tech world, yet we seem to devote less and less time to genuinely listening to one another. True listening is often overlooked, even though it is proven to solve problems, resolve conflicts, and improve accuracy. Listening can vastly improve work relationships [...]
Efficient Librarian - PCI Webinar with Douglas Crane Efficient Librarian – From Inbox to Done: The Simple Steps to Successful Workflow Are your inboxes overflowing? Does work spill out onto every available surface? Do you want complete more in less time while making it look effortless? In this webinar, you will learn the best practices for workflow management [...]
Simple and Powerful Customer Service Tips - PCI Webinar with Tonya Snider Simple and Powerful Customer Service Tips Can you think of an organization that doesn’t depend on patrons to be successful?  Of course not!  In fact, a significant amount of your time in your daily work is most likely tied to keeping your patrons happy and satisfied.   Smart organizations are continuously [...]
Linked In Going Beyond the Job Search - PCI Webinar with Carrie Rogers-Whitehead               LinkedIn: Going Beyond the Job Search You may not be in LinkedIn, thinking it’s only for people looking for a job. But this social media platform is about much more than just careers. As of October 2018, LinkedIn had 590 million registered members in 200 countries, out of which [...]
How to Create a Vision Board - PCI Webinar with Mitchell Friedman How to Create a Vision Board to Help You Realize Your Dreams Visualization is a powerful mind exercise that can help you plan and achieve goals. A vision board, as a tangible representation of what you want to achieve in your life, plays a vital role in this effort. This [...]
Negotiating Skills: Standing Up for Yourself When Asking for a Raise or Promotion - PCI Webinar with Rachael Altman Negotiating Skills: Standing Up for Yourself When Asking for a Raise or Promotion Competency: Personal/Interpersonal Competencies Sub-Category: Communication Whether you’re starting a new job or working towards a promotion at your current one, you should be negotiating. Negotiation can be scary, but what’s even scarier is not doing it. Ideally, [...]
Using the ADDIE Model to Create Library Training Sessions - Attendees will extend their knowledge of ADDIE by discovering how to apply the ADDIE model to create library training.
Surviving an Emotionally Toxic Workplace - PCI Webinar with Michael Healey Surviving an Emotionally Toxic Workplace Competency: Personal/Interpersonal Competencies Sub-Category: Maintains a calm, professional manner in difficult situations and applies effective communication techniques Are you feeling Frustrated? Exhausted? – trying to deal with all the emotions that swirl around in your workplace. Feeling like you just don’t know what to do? [...]
Learning in the Library Through Experiences - PCI Webinar with Lauren Hays Learning in the Library Through Experiences Competency: Library Management Competencies Sub-Category: Staff Training and Development Libraries are places where people engage in experiences, such as those created by makerspaces, storytime, gaming, and cooking classes. For library users to get the most out of these services and resources, underpinning the offerings [...]
It Is Not You, It Is How You Interview - PCI Webinar with Tracy Kallassy and Jessica Coffin It’s Not You, It’s How You Interview: Navigating the Public Library Interview Competency: Personal/Interpersonal Competencies Sub-Category: Contributes to a collaborative, committed and professional work environment Having trouble getting that first library job? Unable to move up? Do you keep getting interviewed but don’t land the job? This [...]
Dealing with Toxic People - PCI Webinar with Michael Healey Dealing with Toxic People Competency: Personal/Interpersonal Competencies Sub-Category: Communication “The difficult people we encounter can be our greatest teachers.” ― Eileen Anglin There are challenges in dealing with people who bring toxicity to the interaction. One challenge is managing the impact it has on us – the other challenge is [...]
Best of the 2018 Public Library Association Conference - PCI Webinar with Andrew Sanderbeck and Guests Best of the 2018 Public Library Association Conference (Find Out What You Missed) Competency: Personal/Interpersonal Competencies Sub-Category: Shares knowledge gained through professional discussions, conferences, formal courses and informal channels with colleagues It was a chilly, action filled week at the PLA Conference in Philadelphia this year! Did you [...]
Ethics, The Hazy Line - PCI Webinar with Dr. Dean Russell ETHICS, THE HAZY LINE Competency: Library Management Sub-Category: Ethics Ethics management is one of the most critical and sometimes difficult components of a successful business. It affects our goals, our performance and our ability to be and do, who and what we say we are as an organization. This [...]
How Everyday Innovation Fuels Success - PCI Webinar with John Moore How Everyday Innovation Fuels Success Competency: Library Management Sub-Category: Organizational Leadership Innovation is daunting for most organizations. The elusive search for the ONE BIG IDEA to drive growth and increase relevancy puts library organizations on a never-ending journey to predict the future. Yet, the answer lies not in having one [...]
The Incredible Gift of Struggle – Why Failure Holds the Key to Innovation - PCI Webinar with Meridith Elliott Powell The Incredible Gift of Struggle – Why Failure Holds the Key to Innovation Competency: Library Management Sub-Category: Organizational Leadership Confidence, Hustle, Drive – what do those words have in common? They are the essence of the most successful among us. Traits gained when you commit to do whatever it [...]
Why and How to Break Out of Your Comfort Zones - PCI Webinar with Mitchell Friedman Why and How to Break Out of Your Comfort Zones Competency: Personal/Interpersonal Competencies Sub-Category: Finds opportunities to develop their full potential Each of us cultivates individual behaviors and practices in the process of mastering our work. These enable us to feel a sense of ease and control, in other words, [...]
Using Curiosity and Transferable Skills To Guide Your Career Path - PCI Webinar with Rachael Altman Using Curiosity and Transferable Skills To Guide Your Career Path Competency: Professional Development Sub-Category: Plans for and supports career development opportunities The librarian, or information professional, skill set is highly transferable and applicable in the rapidly changing information job market. There are many opportunities within corporations, law firms, museums, and [...]
Grappling with Digital Copyright: Images, Videos & Music - PCI Webinar with Cheryl Ann Coyle Grappling with Digital Copyright: Images, Videos & Music Competency: Laws, Policies and Procedures Sub-Category: Understands and applies copyright and intellectual property laws Have you been told to make it interactive, add some color with images to your presentation, or add a vibrant video to keep students engaged? This sounds [...]
Self-Care: Protecting Yourself (and Others) from Burnout - PCI Webinar with Carrie Rogers-Whitehead Self-Care: Protecting Yourself (and Others) from Burnout Competency: Personal Interpersonal Skills Sub-Topic: Manages the development of one’s own learning and ongoing improvement of skills and knowledge Librarians are part information specialist, part child care provider and part social worker. Particularly in public libraries, work extends far beyond books. Along with [...]
Giving Thanks Every Day – Not Just at Thanksgiving! - PCI Webinar with Andrew Sanderbeck Giving Thanks Every Day – Not Just at Thanksgiving! Competency: Personal/Interpersonal Skills Sub-Category: Maintains a positive attitude and sets an example for others to follow As we look forward to celebrating the Thanksgiving holiday, it helps us to remember that “Thanksgiving” is a compound word -Thanks and Giving. Each of [...]
Personal Journaling as a Tool for Professional Development - PCI Webinar with Mitchell Friedman Personal Journaling as a Tool for Professional Development Competency: Personal/Interpersonal Competencies Sub-Category: Finds opportunities to develop and use new ideas and achieve their full potential Making regular entries in a journal has long been touted as a tool for personal exploration. The practice is equally if not more valuable when [...]
Mindfulness for All: Bringing Calm to Library Work - PCI Webinar with Cari Dubiel Mindfulness for All: Bringing Calm to Library Work Competency: Learning and Innovation Sub-Category: Manages the development of one’s own learning and ongoing improvement of skills and knowledge Mindfulness is a hot topic right now – books on library shelves discuss the practice in eating, parenting, working, and even home decorating. [...]
Learning from Both Success and Failure - PCI Webinar with Dustin Fife Learning from Both Success and Failure Competency: Personal/Interpersonal Competencies Sub-Category: Routinely examines own behavior, accepts accountability for own actions and adjusts appropriately Is the risk of failure deterring your drive to try new ideas at your library? Whether your efforts thrive or nosedive, there is much to be gained in [...]
The Do’s and Don’ts of Working with Challenging Patrons - PCI Webinar with Bob Pacanovsky The Do’s and Don’ts of Working with Challenging Patrons Competency: Customer Service Sub-Category: Maintains a calm, professional manner in difficult situations and applies effective communication techniques What is a challenging patron? It all depends on who you ask and what branch of the library they work for. Challenging patrons are [...]
Does the Word Copyright Make You Want to Cringe? Help is Here! - PCI Webinar with Cheryl Ann Coyle Does the Word Copyright Make You Want to Cringe? Help is Here! Competency: Laws, Policies and Procedures Sub-Category: Understands and applies copyright and intellectual property laws You are not alone in your feelings about copyright; the word makes many people uncomfortable. The academic world tends to cringe when you [...]
What to Do When Emotions Disrupt at Work - PCI Webinar with Beth Weisberg What to Do When Emotions Disrupt at Work Competency: Personal/Interpersonal Competencies Sub-Category: Routinely examines own behavior, accepts accountability for own actions and adjusts appropriately Like it or not, emotions show up in our workplaces every day, sometimes all throughout the day — and emotional displays at work, whether ours or [...]
4 Ways to Maintain Calm and Make Decisions Under Pressure - PCI Webinar with Carlos (the Speaker) Laguna 4 Ways to Maintain Calm and Make Decisions Under Pressure Competency: Personal/Interpersonal Sub-Category: Anticipates stressful situations (fear, conflict, negativity, complacency) and applies strategies to address it Work environments are not always easy to handle. There are deadlines to meet, people to report to, projects to arrange, changes to [...]
The Platinum Rule: Going Beyond the Golden Rule for Customer Service - PCI Webinar with Cindy Moran The Platinum Rule: Going Beyond the Golden Rule for Customer Service Competency: Customer Service Sub-Category: Applies customer service skills to enhance the level of user satisfaction At some point in your life your Mom, Dad, or another other adult taught you the Golden Rule: Treat others the way you would [...]
Come Together, Right Now: The Way We Collaborate to Ensure System Wide Thinking - PCI Webinar with Dana Bomba Come Together, Right Now: The Way We Collaborate to Ensure System Wide Thinking Competency: Personal/Interpersonal Competencies Sub-Topic: Collaboration Collaboration is a vital part of making a library run in sync, while avoiding a sense of competition within the system. When library systems are spread out across large counties and cities, [...]
The Art of Email: Practicing Better Communication - PCI Webinar with Andy Spackman The Art of Email: Practicing Better Communication Competency: Personal/Interpersonal Skills Sub-Topic: Understands and Applies Strategies for More Effectively Communicating with Others Whether you are a newly-minted librarian or a senior administrator, communication is central to your work. You communicate with library users, with colleagues, and with stakeholders. And chances are, [...]
Need to Solve a Problem? Try Design Thinking - PCI Webinar with Stephanie Gerding Need to Solve a Problem? Try Design Thinking Competency: Personal/Interpersonal Competencies Sub-Category: Contributes to a problem-solving environment and works toward mutually acceptable solutions Design thinking is an approach for generating and exploring ideas, solving problems, fostering collaboration, inspiring innovation, and encouraging experimentation. It is useful for developing grant project ideas, [...]
How to Write for the Library Press (and Make Editors Love You) - PCI Webinar with Kathy Dempsey How to Write for the Library Press (and Make Editors Love You) Competency: Learning and Innovation Sub-Category: Manages the development of one’s own learning and ongoing improvement of skills and knowledge Do you long to write something for a professional publication? Are you eager to contribute to the library literature? [...]
Fighting Fake News - PCI Webinar with Marcus Banks Fighting Fake News: News Literacy for the 21st Century Competency: Library Management Competencies Sub-Topic: Demonstrates the impact and value of the library to the community through ongoing evaluation and assessment of library services One ingredient for a functioning society is a shared understanding of what takes place in the world. [...]
The Many Ways That You Can Use TED Talks to Better Yourself and Your Organization - PCI Webinar with Anne Abate, Kathy Zappitello, Carrie Rogers-Whitehead, Michael Rodriguez and Paul Signorelli The Many Ways That You Can Use TED Talks to Better Yourself and Your Organization Competency: Staff Training and Development Sub-Topic: Designs training activities to meet the needs of targeted audiences and to support specific results TED (Technology, Entertainment, Design) is [...]
What Were They Thinking? - PCI Webinar with Michael Healey “What Were They Thinking?” How understanding differences in thinking patterns can improve your relationships, at work and at home Competency: Personal/Interpersonal Competencies Sub-Category: Develops and maintains effective relationships with others to achieve common goals After a perplexing interaction with someone, you’ve probably said to yourself more than a few times, [...]
Managing Bad Attitudes and Behaviors - PCI Webinar with Kathy Zappitello Managing Bad Attitudes and Behaviors Competency: Personal/Interpersonal Competencies Sub-Category: Understands a variety of difficult behavior patterns and develops responses appropriate to each Working together to accomplish library goals is essential to the success of your organization. When interactions between staff members are healthy, ethical, strong, as well as flexible, the [...]
Best of the 2017 American Library Association Mid-Winter Conference - PCI Webinar with Andrew Sanderbeck and Guests Best of the 2017 American Library Association Mid-Winter Conference (Here’s What You Need to Know) Competency: Personal/Interpersonal Competencies Sub-Category: Shares knowledge gained through professional discussions, conferences, formal courses and informal channels with colleagues The theme of the ALA Mid-Winter Conference in Atlanta this year is “The conversation starts [...]
Taking the Difficult Out of Your Difficult People - PCI Webinar with Beth Weisberg Taking the Difficult Out of Your Difficult People Competency: Personal/Interpersonal Competencies Sub-Category: Understands a variety of difficult behavior patterns and develops responses appropriate to each Difficult people…does it sometimes seem they’re everywhere you turn? Co-workers, customers, managers…any of them can be challenging at times. Most of us are pretty quick [...]
Positive Tune-Up: 16 Signs That You Are More Successful Than You Think - PCI Webinar with Andrew Sanderbeck Positive Tune-Up: 16 Signs That You Are More Successful Than You Think Competency: Personal/Interpersonal Skills Sub-Category: Maintains a positive attitude and sets an example for others to follow We’ve all had moments in our lives where we feel, regardless of what is really true, that we have nothing positive going [...]
How-To Identify Your Stress Triggers and Manage Your Stress for a Happier, Healthier Life - PCI Webinar with Carlos (the Speaker) Laguna How-To Identify Your Stress Triggers and Manage Your Stress for a Happier, Healthier Life Competency: Personal/Interpersonal Sub-Category: Anticipates stressful situations (fear, conflict, negativity, complacency) and applies strategies to address it Let’s face it. Our work environment can be very stressful. While you can’t make that stress magically disappear, [...]
Tips for Clearing Clutter in the Workplace - PCI Webinar with Tracy McPeck and Andrew Sanderbeck Tips for Clearing Clutter in the Workplace Competency: Personal/Interpersonal Sub-Topic: Routinely examines own behavior, accepts accountability for own actions and adjusts appropriately Struggling with clutter in your workplace? You’re not alone! Clutter and a lack of organizing in the workplace causes higher levels of stress and lower [...]
Be a Networking Ninja - PCI Webinar with Linda Bruno BE A NETWORKING NINJA! Competency: Personal/Interpersonal Competencies Sub-Category: Collaboration When we think of networking and libraries, we may think there is no need to be intentional regarding networking. After all, we are interacting with people every hour of every workday and isn’t that networking? In a sense, yes. But networking [...]
Mastering Difficult Workplace Communication Challenges - PCI Webinar with Mitchell Friedman Mastering Difficult Workplace Communications Challenges Competency: Personnel Management Sub-Category: Communicates clearly and regularly with staff about library, government or major community changes that may affect them Interpersonal communications in the workplace poses challenges even for the savviest of professionals. Yet some skills stand out. These include dealing with difficult people; [...]
PR Tactics That Work - PCI Webinar With Kathy Dempsey PR Tactics That Work (And Why Some Don’t) Competency: Marketing and Public Relations Sub-Category: Understands and applies marketing theory and practice If the world of Public Relations mystifies you, or if your PR efforts aren’t as successful as you’d like them to be, this webinar is for you. Sign up [...]
10 Ways that Practicing Gratitude Can Change Your Life - PCI Webinar with Andrew Sanderbeck 10 Ways That Practicing Gratitude Can Change Your Life Competency: Personal/Interpersonal Skills Sub-Category: Maintains a positive attitude and sets an example for others to follow It’s amazing how one simple, easy, positive action can change so much in a person’s life. For example, simply giving thanks. One of the actions [...]
Fuel Your Future Growth - PCI Webinar with Mitchell Friedman Fuel Your Future Growth: Making the Most of Networking and Professional Development Opportunities Competency: Personal/Interpersonal Competencies Sub-Category: Develops and maintains effective relationships with others to achieve common goals Opportunities abound for working professionals committed to expanding their professional knowledge and connections outside of the workplace. Time and resources are limited, [...]
Strategies for Responding to Difficult Questions - PCI Webinar with Pat Wagner Strategies for Responding to Difficult Questions Competency: Communication Sub-Category: Selects and applies the most appropriate and effective communication means to meet situational needs. From the innocent “Where do babies come from?” to poking at complex political issues, a difficult question can bring conversations and workplace productivity to a halt. In [...]
Debating 101: How to (intelligently) argue online and in real life - PCI Webinar with Carrie Rogers-Whitehead Debating 101: How to (intelligently) argue online and in real life Competency: Personal/Interpersonal Skills Sub-Category: Demonstrates critical thinking and problem-solving abilities With the election season in full swing, you may have seen many examples of how not to debate. In this webinar, you will learn more about how to successfully [...]
How to…NOT Get a Job at Your Library - PCI Webinar with Elizabeth Hensley and Deborah Wright How to… NOT Get a Job at Your Library: Handling Rejection with Professionalism in Order to Succeed in the Future Competency: Personal/Interpersonal Competencies Sub-Category: Contributes to a collaborative, committed and professional work environment Have you ever applied for an internal position but were not selected? Almost everyone [...]
Teaching Professionalism to your Employees - PCI Webinar with Dean Russell Teaching Professionalism to your Employees Competency: Personal/Interpersonal Competencies Sub-Category: Contributes to a collaborative, committed and professional work environment Perhaps you’ve heard that being; acting, and looking professional is in the eye of the beholder. And you may also have heard that professional behavior and performance does not matter anymore. The [...]
The Black Tie Customer Service Experience - PCI Webinar with Bob Pacanovsky The Black Tie Customer Service Experience Create, Grow, and Empower! Your Patrons and Co-Workers Competency: Customer Service Sub-Category: Manages the library environment to enhance the user experience Do you want your patrons feel extraordinary every time they interact with you? Then The Black Tie Customer Service Experience is for you! [...]
Do You Have Compassion Fatigue? - PCI Webinar with Cari Dubiel Do You Have Compassion Fatigue? Competency: Personal/Interpersonal Competencies Sub-Category: Determines the relative needs of library staff, and strives for balance in supporting them to achieve their goals As professionals in the library field, we are tasked with important caring responsibilities; our patrons come to us for support with their entertainment, [...]
Trends in Customer Service and Customer Service Training You Need to Know About - PCI Webinar with Andrew Sanderbeck Trends in Customer Service and Customer Service Training You Need to Know About Competency: Customer Service Sub-Category: Creates a Customer Service Plan What does the future of customer service and customer service training look like? Hint: Organizations are beginning to place a much higher priority on improving the customer experience, [...]
Best of the 2016 American Library Association Conference (Find Out What You Missed) - Report on the Best of ALA and have plenty of resources and information for you to use in your work.
Managing the Little Voice in Your Head - PCI Webinar with Michael Healey Managing the Little Voice in Your Head Competency: Personal/Interpersonal Skills Sub-Category: Uses creative and innovative approaches to personal development Do you have a little voice in your head? If you hear yourself saying “What little voice” – that’s the one. It can be distracting, wear on your self-confidence and guide [...]
Ten Habits That Will Make Your Life a Little More Peaceful Each Day - PCI Webinar with Andrew Sanderbeck Ten Habits That Will Make Your Life a Little More Peaceful Each Day Competency: Personal/Interpersonal Competencies Sub-Category: Routinely examines own behavior, accepts accountability for own actions and adjusts appropriately Do you ever feel like you’re on a roller coaster without brakes? Well, it’s time you found out where those brakes are [...]
The Thinking Person’s Guide to Stress Management - PCI Webinar with Pat Wagner The Thinking Person’s Guide to Stress Management Competency: Personal Growth and Development Sub-Category: Self Care Stress management is more than popping vitamins, thinking happy thoughts, lifting weights, or avoiding empty calories. The key idea is that anticipating the impact of unhealthy stress is better than trying to fix the damage [...]
Choosing Optimism For Success: Putting Positive Psychology to Work for You! - PCI Webinar with Hope Klein Levy Choosing Optimism For Success: Putting Positive Psychology to Work for You! Competency: Personal/Interpersonal Competencies Sub-Category: Supports self and others in pursuit of a balanced lifestyle Would you like to enhance your interactions with patrons and colleagues while improving your own level of happiness, life satisfaction and wellbeing? If so, [...]
Dealing with the Passive Aggressive Behaviors at Work and Home - PCI Webinar with Carrie Rogers-Whitehead Dealing with Passive Aggressive Behaviors at Work and Home Competency: Personal/Interpersonal Competencies Sub-Category: Customer Service You probably know at least know one person in your life that demonstrates passive aggressive behavior, maybe it’s even you. This behavior can be confusing and maddening, but there are reasons it exists. This interactive [...]
The Most Persuasive Words In The English Language – And How to Use Them - PCI Webinar with Andrew Sanderbeck The Most Persuasive Words In The English Language – And How to Use Them Competency: Communication Sub-Category: Routinely examines own behavior, accepts accountability for own actions and adjusts appropriately “All words are equal, but some words are more equal than others.” – George Orwell, Animal Farm Words are powerful. They [...]
Playing With the Flipped Classroom Model - PCI Webinar with Paul Signorelli Playing With the Flipped Classroom Model Competency: Staff Training and Development Sub-Category: Establish strategies and long-range initiatives to create a learning environment within the library Using classroom time effectively is at the heart of the engaging and playful Flipped Classroom model of instruction—a model that relies on learners viewing brief [...]
What’s in Your Presentation Toolbox? Tools for Effective Communication: You & Your Message - PCI Webinar with Lisa Schaffner What’s in Your Presentation Toolbox? Tools for Effective Communication: You & Your Message Competency: Communication Sub-Category: Demonstrates proficient public speaking skills You know how to give a factual, well-rounded presentation, but you hate doing it. That’s because as the big day approaches, the nervous feeling in the pit of your [...]
Giving and Receiving: The Nuts and Bolts of Moving from “Networking” to “Building Sustainable Relationships” - PCI Webinar with Paul Signorelli Giving and Receiving: The Nuts and Bolts of Moving from “Networking” to “Building Sustainable Relationships” Competencies: Personal/Interpersonal Competencies Sub-Category: Develops and maintains effective relationships with others to achieve common goals We all know people who seem to know everyone, and we also know people who would rather watch mud harden [...]
Special Program for Library Paraprofessionals! Identifying and More Effectively Using Your Strengths - PCI Webinar with Lisa Schaffner Special Program for Library Paraprofessionals! Identifying and More Effectively Using Your Strengths Competency: Personal/Interpersonal Competencies Sub-Category: Incorporates group input and feedback into work Paraprofessional Appreciation Day is on Saturday, April 2nd and we’re celebrating the wonderful work that Paraprofessionals do with a special program! You are good at your job. [...]
Both Sides of Organizational Change: The Manager of Change and the Employee Coping With It - PCI Webinar with Anne Abate and Pat Farr Both Sides of Organizational Change: The Manager of Change and the Employee Coping With It Competency: Personal/Interpersonal Sub-Topic: Anticipates and adapts to change and challenges effectively One of the jobs of an effective manager is to manage change in their organization. But what happens to the employees [...]
Dealing With Potentially Dangerous Library Customers - PCI Webinar with Pat Wagner Dealing With Potentially Dangerous Library Customers Competency: Customer Service Sub-Category: Applies effective techniques to address difficult situations with users Good manners and a friendly demeanor can handle most library customer issues. But what if being courteous is not enough? Do you, your staff, and your co-workers know what to do [...]
10 Poor Work Habits to Eliminate to Improve Your Work Life - PCI Webinar with Andrew Sanderbeck 10 Poor Work Habits to Eliminate to Improve Your Work Life Competency: Personal/Interpersonal Sub-Category: Routinely examines own behavior, accepts accountability for own actions and adjusts appropriately  We all have bad work habits, and most of us are content to put up with them for the foreseeable future. Bad work habits usually develop [...]
Role Playing and How We Learn - PCI Webinar with Anne Abate and Pat Farr Role Playing and How We Learn Competency: Personal/Interpersonal Competencies Sub-Category: Seeks opportunities to apply new knowledge and to share best practices, research and experiences with colleagues Role playing is not an easy thing — to try to become someone you are not. But exploring situations from another [...]
Breaking Bad Organizational Customer Service Habits - PCI Webinar with Andrew Sanderbeck Breaking Bad Organizational Customer Service Habits Competency: Customer Service Sub-Category: Uses effective training strategies to teach staff good customer service techniques Bad habits get in the way of good customer service. The bigger problem is, many individuals and organizations don’t even realize they’re stuck in some bad customer service routines. [...]
Workplace Behavior in a Digital Age - PCI Webinar with Bob Pacanovsky Workplace Behavior in a Digital Age: Watch Your Behavior (because everyone else can too!) Competency: Personal/Interpersonal Competencies Sub-Category: Routinely examines own behavior, accepts accountability for own actions and adjusts appropriately How we act when we encounter guests, patrons and even co-workers in our libraries can now be observed for everyone [...]
Networking for Success - PCI Webinar with Linda Bruno Networking for Success Competency: Personal/Interpersonal Competencies Sub-Category: Collaboration Library marketing and collaboration both focus on engaging with library users, potential users and other stakeholders. It’s difficult, if not impossible, to accomplish your goals in marketing and collaboration if you aren’t comfortable networking. In addition, it’s important to strengthen your own [...]
Looking at the Glass Half Empty: Using Your Negative Emotions to Fuel Success - PCI Webinar with Carrie Rogers-Whitehead Looking at the Glass Half Empty: Using Your Negative Emotions to Fuel Success Competency: Personal/Interpersonal Competencies Sub-Category: Routinely examines own behavior, accepts accountability for own actions and adjusts appropriately We are typically taught to “look at the glass half full”, and “you can catch more flies with honey than with [...]
Brain Health: A Use-It-Or-Lose-It Strategy - PCI Webinar with Hope Klein Levy Brain Health: A Use-It-Or-Lose-It Strategy Competency: Personal/Interpersonal Competencies Sub-Category: Supports self and others in pursuit of a balanced lifestyle Are you looking to maintain and even enhance your cognitive function as you age? In this program you’ll discover the ingredients needed for a brain-healthy lifestyle and how to integrate [...]
Social Awareness in Customer Service - PCI Webinar with Andrew Sanderbeck Social Awareness in Customer Service: 20+ Phrases You Shouldn’t Be Using in Your Conversations Competency: Personal/Interpersonal Skills Sub-Category: Customer Service We’ve all said things that people have interpreted much differently than we thought they would. Verbal slip-ups often occur because we say things without the knowledge of the subtle implications [...]
Reasons to Be Thankful for Your Sometimes Thankless Work - PCI Webinar with Andrew Sanderbeck Reasons to Be Thankful for Your Sometimes Thankless Work Competency: Personal/Interpersonal Skills Sub-Category: Maintains a positive attitude and sets an example for others to follow, no matter what position is held in the library It’s that time of year where we focus on the many reasons that we have to [...]
Customer Complaints: Better than Gold - PCI Webinar with James LaRue Customer Complaints: Better Than Gold! Competency: Personal/Interpersonal Competencies Sub-Category: Customer Service Do you manage complaints, or do complaints manage you? There is a tension between wanting feedback on services and operations, and then being dismayed when you get it. Can Customer Complaints really be better than gold? This interactive and [...]
100+ Places To Educate Yourself Online For FREE - PCI Webinar with Andrew Sanderbeck 100+ Places To Educate Yourself Online For Free Competency: Personal/Interpersonal Skills Sub-Category: Lifelong Learning Getting an online education might be easier and less expensive than you thought. Based on an article published by the organization themindunleashed.org, join Andrew Sanderbeck in this interactive and informative, fast paced webinar program as we [...]
Mad on Arrival (M.O.A.) - PCI Webinar with Andrew Sanderbeck Mad on Arrival (M.O.A.) Competency: Personal/Interpersonal Skills Sub-Category: Customer Service Did you ever have a customer or co-worker that was Mad on Arrival? (M.O.A.) Yes, so too have many of us! Are you effective at handling these (rather memorable) interactions? Do they scare you? Do you feel intimidated? This informative [...]
The Horizon Report – 2015 - PCI Webinar with Paul Signorelli The 2015 Horizon Report > Library Edition Competency: Staff Training and Development Sub-Category: Develops and implements a culture that embraces ongoing learning The 2014 Horizon Report > Library Edition, with more than one million downloads during the weeks following its publication online, became a must-read resource for library staff interested [...]
Public Speaking Pointers for Librarians - PCI Webinar with Anne Abate Public Speaking Pointers for Librarians Competency: Personal/Interpersonal Skills Sub-Category: Communicates the value of library services, products and policies to library management, library staff, key stakeholders, user groups and the community Almost all librarians have to speak in public. Whether you speak to a rug full of pre-schoolers at storytime, or [...]
Seeing Your Failures as Opportunities - PCI Webinar with Amanda Liss Seeing Your Failures as Opportunities Competency: Personal/Interpersonal Competencies Sub-Category: Demonstrates commitment to learning as a lifelong process If you have ever experienced self-doubt, if you have ever lacked direction, if you have ever wished you could have had your 20/20 hindsight ahead of time… you may be feeling the effects [...]
Spectacular Displays: Minimum Work, Maximum Impact - PCI Webinar with Kathy Barco Spectacular Displays: Minimum Work, Maximum Impact Competency: Marketing and Public Relations Sub-Category: Understands and applies marketing theory and practices Libraries often have a display case or curio cabinet that contains more cobwebs than collections. Sometimes they also have a blank wall that could easily be filled with fun. In this [...]
Actively Listening in a Loud, Distracting World - PCI Webinar with Jennifer Grantham Actively Listening in a Loud, Distracting World Competency: Essential Library Sub-Category: Personal/Interpersonal (Collaboration) Our world is full of distractions. We are missing essential parts of communication because we feel so overwhelmed by noise and information. How do we slow down and actually HEAR? All relationships are based on communication, but [...]
How to Write a Press Release - PCI Webinar with Karl Beckstrand How to Write a Press Release Competency: Marketing and Public Relations Sub-Category: Understands and applies marketing theory and practices Want to write a good to great press release? In this webinar program, publisher and mass media instructor Karl Beckstrand teaches attendees how to write a newsworthy story that is true, [...]
Graphic Design 101 for Libraries - PCI Webinar with Ashley Kazyaka Graphic Design 101 for Libraries Competency: Marketing and Public Relations Sub-Category: Understands and applies marketing theory and practices Do your web and print materials lack that special “WOW factor?” Have you ever wondered “Are we a little graphically challenged in creating our promotional/marketing materials?” If so, this webinar program with [...]
How to Attend a Library Conference - PCI Webinar with Anne Abate How to Attend a Library Conference And Make It a Useful Experience For You and Your Organization Competency: Library Management Competencies Sub-Category: Staff Training and Development Library conferences are a tremendous learning environment for all library staff. There are live speakers, networking opportunities, vendor presentations, and don’t forget that overwhelming [...]
Listening: A Skill You Can Develop - PCI Webinar with Linda Bruno LISTENING: A SKILL YOU CAN DEVELOP Competency: Personal/Interpersonal Competencies Sub-Category: Customer Service The delivery of excellent customer service is a fundamental factor in the effectiveness of our libraries and needs to be prioritized throughout the organization. Interactions with users require trust, respect, and focus on the needs of the individual. [...]
Training-Teaching-Learning: State of the Industry - PCI Webinar with Paul Signorelli Training-Teaching-Learning: State of the Industry Competency: Staff Training and Development Sub-Category: Develops and implements a culture that embraces ongoing learning Training-teaching-learning is at the heart of what many library staff members do day-to-day, but they are often so busy that they are unable to keep up with current trends and [...]
15 Questions to Ask to Help You Reveal Your Life’s Purpose - PCI Webinar with Andrew Sanderbeck 15 Questions to Ask to Help You Reveal Your Life’s Purpose Competency: Personal/Interpersonal Competencies Sub-Category: Supports self and others in pursuit of a balanced lifestyle “The two most important days in your life are the day you are born and the day you find out why.” — Mark Twain You [...]
30 Things to Start Doing for Yourself - PCI Webinar with Andrew Sanderbeck 30 Things to Start Doing for Yourself Competency: Personal/Interpersonal Competencies Sub-Category: Supports self and others in pursuit of a balanced lifestyle Why is it that many of us spend more time and energy on our cars, homes, careers, family and yes, even our vacations than we do on ourselves? We [...]
Common Communication Problems and How You Can Be More Effective the Next Time - PCI Webinar with Andrew Sanderbeck “What we’ve got here is failure to communicate.” Common Communication Problems and How You Can Be More Effective the Next Time Competency: Staff Training and Development Sub-Category: Creates and identifies learning opportunities that foster twenty-first century skills, such as problem- solving, critical thinking, communication and innovation The phrase “What we’ve [...]
The 20 Second Talk - PCI Webinar with Jamie LaRue The 20 Second Talk Competency: Personal/Interpersonal Competencies Sub-Topic: Understands a variety of difficult behavior patterns and develops responses appropriate to each “The 20 Second Talk.” We go 20 years avoiding a 20 second conversation. Suppose you had a simple, honest, direct script that let you tell employees hard things about [...]
Developing Personal Learning Networks/Environments for Staff and Library Users - PCI Webinar with Paul Signorelli Developing Personal Learning Networks/Environments for Staff and Library Users Competency: Learning and Innovation Sub-Category: Manages the development of one’s own learning and ongoing improvement of skills and knowledge Informal learning indisputably plays a large role in lifelong learning efforts, and there are plenty of ways we can support those informal [...]
Administering and Managing Outsourced People and Projects At Your Library - PCI Webinar with Robin Hastings Administering and Managing Outsourced People and Projects At Your Library Competency: Personal/Interpersonal Sub-Category: Develops and maintains effective relationships with others to achieve common goals In today’s world, no organization has all the expertise and experience it needs to grow and innovate in house. Most library administrators will be tasked with [...]
Assumed Trust: What It Is, How to Keep and Build It and Why Your Organization Won’t Survive Without It - PCI Webinar with Andrew Sanderbeck Assumed Trust: What It Is, How to Keep and Build It and Why Your Organization Won’t Survive Without It Competency: Personal/Interpersonal Sub-Category: Treats everyone with honesty, respect and fairness to build an environment of trust Despite the inference from the popular saying, it is not “Money that makes the world [...]
The Law of Boundaries in the Workplace - PCI Webinar with Jennifer Grantham The Law of Boundaries in the Workplace Competency: Applies effective techniques to address difficult situations with users Sub-Category: Maintains a calm, professional manner in difficult situations and applies effective communication techniques The Laws of Boundaries are just like those of gravity. You can try to ignore them, but they are [...]
Herding Cats in a Thunderstorm - PCI Webinar with Andrew Sanderbeck Herding Cats in a Thunderstorm Three Assessment Tools that Help You Identify and Measure the Functionality and Behaviors of Your Team Effective Teamwork has a huge impact on organizational performance. An effective team can help your organization achieve better than expected results, while a team that is not working well [...]
Want to Get Your Message or Point Across with Impact? Tell Them a Story - PCI Webinar with Anne Abate and Pat Farr Want to Get Your Message or Point Across with Impact? Tell Them a Story Think of the last time you told someone a story. How did it go? Stories have been used since before the written word to convey facts, teach, influence opinion, and stir emotions. They [...]
10 Ways of Successfully Dealing with Toxic People - PCI Webinar with Andrew Sanderbeck 10 Ways of Successfully Dealing with Toxic People Toxic people can seem to defy logic and understanding. Some are oblivious of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, dealing with toxic [...]
How to Avoid Burnout - PCI Webinar with Jennifer Grantham How to Avoid Burnout Taking Care of Yourself So that You Can Take Care of Others Most of us have days when we feel bored, overloaded, and/or unappreciated. When the dozen balls we keep in the air aren’t noticed, let alone rewarded, we may feel that dragging ourselves out of [...]
It Came Upon a New Year Clear: Why Traditional Goal Setting Doesn’t Work and What You Should Do Differently - PCI Webinar with Andrew Sanderbeck It Came Upon a New Year Clear: Why Traditional Goal Setting Doesn’t Work and What You Should Do Differently For many of us, goal setting is a continuous process of success and failure, celebration and disappointment. Perhaps this is why less than 10% of people in the United States actually [...]
Detect, Diffuse, and Delight Difficult Patrons - PCI Webinar with Kathy Pape Detect, Diffuse, and Delight Difficult Patrons Looking for a fresh approach for handling challenging library situations and difficult patrons? The library environment is an ever-changing landscape. We thrive on diversity, yet are challenged by our library patron’s unique situations, personalities, and needs. Does every staff member in your library handle [...]
52 Things To Be Grateful For In Our Lives - PCI Webinar with Andrew Sanderbeck 52 Things To Be Grateful For In Our Lives In the sometimes stressful and troubled world in which we live, it can seem difficult for us to find things to be thankful for. When we listen to the news, hear about the problems of others and sink in the downward [...]
20 Tips to Help You Get the Information You Need - PCI Webinar with Linda Bruno 20 Tips to Help You Get the Information You Need Have you ever had to stop what you’re doing because you didn’t have all the information you needed to complete the task? And the information you needed had to come from someone else? And that someone else was not being [...]
Let’s Use Conflict to Our Advantage! - PCI Webinar with Leah Plocharczyk Let’s Use Conflict to Our Advantage! Tackling Conflict Head On!! They say that there are certain things in life that are inevitable – death, taxes, and….conflict. The thought of conflict and confrontation can cause our stomachs to knot and our hands to perspire, but it doesn’t have to. In fact, [...]
Tools to Improve Your Workflow and Increase Productivity - PCI Webinar with Laura Solomon Tools to Improve Your Workflow and Increase Productivity
 Have you ever found a tool or service that made you go “AHA!”? Are there little gems that make your life so much easier that you wonder how you lived without them? This interactive and informative webinar is filled with online (and [...]
Project Management: Plain and Simple - PCI Webinar with Nan Carmack Project Management: Plain and Simple Not reserved for only engineering, project management is simply the organization and execution of any task, big or small. This webinar will demystify project management and offer concrete tools for the successful completion of your next library endeavor, whether it is a new software adoption [...]
Silence in the Library: Experiencing Mindfulness at Work - PCI Webinar with Cari Dubiel Silence in the Library: Experiencing Mindfulness at Work Do you feel harried, disjointed, or stressed throughout your workday? You are not alone. Increased pressures from patron expectations, an ever-changing workplace and the demands of technology cause many of us to feel off track. Join Cari for this informative and interactive [...]
Thirty-Two Words We Use Incorrectly in Our Business/Personal Writing That Make Us Look Unprofessional and Careless - PCI Webinar with Andrew Sanderbeck Thirty-Two Words We Use Incorrectly in Our Business/Personal Writing That Make Us Look Unprofessional and Careless Did you ever send an email, letter, report or a proposal and find out that you inadvertently used a wrong word in your document? It’s not a good feeling. Why should you be concerned [...]
Leadership at Any Level: Build Your Skills Now for Tomorrow’s Opportunities - PCI Webinar with Cari Dubiel Leadership at Any Level: Build Your Skills Now for Tomorrow’s Opportunities Are you a high achiever, a charismatic motivator, or an innovator? Chances are you’ve wanted to hone your leadership skills so you can one day take a management position. Or perhaps you’re a middle manager with an eye on [...]
It’s Not About Me! Handling Those Complaining Customers Without Taking It Personally - PCI Webinar with Andrew Sanderbeck It’s Not About Me! Handling Those Complaining Customers Without Taking It Personally Are you finding it difficult to “not” to take things personally from your complaining customers? You’re not alone! But how do you emotionally detach yourself from customers who want you to think its personal and that YOU are [...]
Angry Customers: What to Do The Next Time They Want To Explode On You - PCI Webinar with Andrew Sanderbeck Angry Customers: What to Do The Next Time They Want To Explode On You Many of us have to deal with angry or customers as part of our work, and it’s rarely easy. Most library employees will tell you that only a small percentage of their customers that are truly [...]
Your Organizational Skills Journey One Step at a Time - PCI Webinar with Linda Bruno Your Organizational Skills Journey One Step at a Time Here’s a secret you really need to know – there really are no “one-size-fits-all” rules for becoming organized – isn’t that a relief?? In this information-packed webinar, you’ll learn about what you can do to be more organized, not what “they” [...]
Collection Management Policies - PCI Webinar with Melissa Powell Collection Management Policies The best defense is a good offense. Putting parameters in place for your collection management strategy, in writing, makes it easier for your staff, your board and your community when hard choices or questions arise. Aligning these with your mission and your abilities as an organization is [...]
Improving Your Organizational Skills – Dealing with Your Desk, Calendar and Files - PCI Webinar with Linda Bruno Improving Your Organizational Skills – Dealing with Your Desk, Calendar and Files Are you afraid to show others your desk? Having trouble keeping your calendar current? And my personal favorite…are your files neither organized nor properly cared for? Maybe you’ve even tried some of the recommended techniques – but they [...]
Improving Your Organizational Skills – Learning Your “Space Personality” - PCI Webinar with Linda Bruno Improving Your Organizational Skills – Learning Your “Space Personality” If you have ever been distressed by your lack of organizational skills, you’ve probably read articles or books on becoming more organized overnight – in your sleep , or something that unreasonable. In this interactive and fun webinar we’ll begin by [...]
Weeding Library Collections - PCI Webinar with Melissa Powell Weeding: The Plan “Weeding” in library circles is often a dirty word. Why would we want to get rid of anything? Or maybe you have experienced a backlash or resistance from the community, persistent patrons, your board, your staff, or even yourself. How we approach the task is as important [...]
Shooting Your Self in the Foot - PCI Webinar with Andrew Sanderbeck Shooting Your Self in the Foot! Four Things Managers and Supervisors Do to Make Their Work More Difficult Than It Needs To Be Life as a Supervisor or Manager isn’t necessarily as glamorous or wonderful as many people think. With more authority comes more responsibility and that means more work, [...]
Unleashing Your Inner Genius – Free! - PCI Webinar with Andrew Sanderbeck Unleashing Your Inner Genius You’re a genius but probably don’t even know it! Each of is born with a specific gift that exists nowhere else. Instead of focusing on our unique gift, we’re told that genius is miraculously rare, think Leonardo da Vinci or Stephen Hawking and based on bizarrely [...]
Dealing with Death and Grief in the Workplace - PCI Webinar with Elaine Henderson Dealing with Death and Grief in the Workplace Many people spend more time at work than at home. Because we spend a lot of time with people at work, we may become close to them, like an extended family. When a colleague dies or one is grieving a death or [...]
Surviving the Stressors of Organizational Change - PCI Webinar with Andrew Sanderbeck Surviving the Stressors of Organizational Change Your organization is going to be dealing with change. It must, if it is to survive and prosper. Some employees wish that change would just go away…or at least slow down. It probably won’t. If anything, it’s likely to increase. Instead of hoping for [...]
Unraveling the Year Ahead – Free! - PCI Webinar with Andrew Sanderbeck Unraveling the Year Ahead Have you had time to unravel your year ahead yet? Would you like a guide and workbook to help? Join PCI Founder Andrew Sanderbeck in this fun and interactive webinar as together we look at our year ahead. Based on the work of Susannah Conway, this [...]
Having Fun Wherever You Work - PCI Webinar with Anne Abate and Denise Vallandingham Having Fun Wherever You Work Would you like to have more fun at work, but you work in an environment where fun doesn’t happen? Maybe you’re wrong! Having fun at work is a management phenomenon and employee outlook that has spawned much attention in the business world. [...]
Adopting An Attitude of Gratitude – Everyday! - PCI Webinar with Andrew Sanderbeck Adopting an Attitude of Gratitude – Everyday! The holiday season is upon us! It is during this season that we tend to focus more on giving and reflecting on the gifts and blessings of the previous eleven months. The question to consider: Why not make it a daily practice? Andrew [...]
Managing Your Priorities Part 3 - PCI Webinar with Linda Bruno Managing Your Priorities – The Key to Time Management – A 3-part series When is the last time these words have popped into your mind…“there is simply too much to do to ever get it all done!” The bad news is that, as much as we’d like it to be, [...]
Managing Your Priorities Part 2 - PCI Webinar with Linda Bruno Managing Your Priorities – The Key to Time Management – A 3-part series When is the last time these words have popped into your mind…“there is simply too much to do to ever get it all done!” The bad news is that, as much as we’d like it to be, [...]
Mastering Tough Conversations Part 2 - PCI Webinar with Robert Mallon Mastering Tough Conversations – Two Part Series Most of us know when we need to have a tough conversation with someone. A conversation that successfully completed, would improve life at the office for you and for everyone on your team. But our fears get in the way and we put [...]
Sharpening Your Communication Skills - PCI Webinar with Andrew Sanderbeck Sharpening Your Communication Skills Communication skills are some of the most important skills that you need to develop to be successful in the workplace. We are constantly communicating! We talk to people face to face, and we listen when people talk to us. We write emails and reports, and we [...]
Managing Your Priorities Part 1 - PCI Webinar with Linda Bruno Managing Your Priorities – The Key to Time Management – A 3-part series When is the last time these words have popped into your mind…“there is simply too much to do to ever get it all done!” The bad news is that, as much as we’d like it to be, [...]
Wrestling Your To-Do List to the Ground - PCI Webinar with Ned Parks Updated! Wrestling Your To-Do List to the Ground: How to Manage Projects, To-Do Lists and Interruptions This webinar is for busy professionals who need to juggle multiple projects, tasks and interruptions. Bring your own to do-list and you will leave with an action plan to help you plan your workday. [...]
Mastering Tough Conversations Part 1 - PCI Webinar with Robert Mallon Mastering Tough Conversations – Two Part Series Most of us know when we need to have a tough conversation with someone. A conversation that successfully completed, would improve life at the office for you and for everyone on your team. But our fears get in the way and we put [...]
Time for Your Time Management Tune-Up - PCI Webinar with Andrew Sanderbeck Time Management Tune-Up For today’s time-challenged professionals, the new “normal” is having more work to do and the overwhelming sense that there’s no time to get it all done. But it does not have to be that way. You will learn refreshingly simple tips to help you allocate your time, [...]
Communicating Up - PCI Webinar with Andrew Sanderbeck Communicating Up Most library leaders appreciate it when their employees practice upward communication. They notice people that take the initiative to communicate new ideas, innovations and thoughtfully suggest better ways to get the work accomplished. Did you ever wonder why some people get their suggestions and ideas taken more seriously [...]
What You Don’t Know About Body Language - PCI Webinar with Michael Healey What You Don’t Know About Body Language There is lots of information in popular books and the media on body language, and most of it is, at best, incomplete, At worst, completely wrong. We are continuously sending, receiving and interpreting messages; most of the interpretation is done beyond our cognitive [...]
Raising Your Personality Quotient - PCI Webinar with Meridith Elliott Powell Raising Your Personality Quotient: Strategies, Tips and Secrets to Master the Art of Connection and Communication! Eighty-five percent of our success in life is based on our ability to communicate with and get along with others. 85%! Only fifteen percent is based on our technical ability. Communication ranks among [...]
Getting to the Finish Line: Achieving Your Goals for 2013! - PCI Webinar with Andrew Sanderbeck Getting to the Finish Line: Achieving Your Goals for 2013! If the goals you set at the beginning of the year look like a distant memory, the good news is that it’s not too late to get it done! You can take action now and still attain your goals! This [...]
Plug Into The Power of Connection - PCI Webinar with Meridith Elliott Powell Plug Into The Power of Connection: Tips, ideas and strategies that help you build a network to enhance your career, your organization and your life Plug Into The Power of Connection – your secret to success! In today’s world it is all about the power of your connections and [...]
Improved Critical Thinking through Asking Better Questions - PCI Webinar with Ned Parks Improved Critical Thinking through Asking Better Questions Critical thinking requires reflective questioning and the challenge of assumptions we make everyday. To do that successfully, you must ask questions that will be effective for your situation. Most leaders work on what they want to say, and not what to ask.  As [...]
Adaptive Communications - PCI Webinar with Michael Healey Adaptive Communications “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” ~ Charles Darwin Recent research suggests managers spend as much as 30% of their time either clearing up mis-communications or fixing [...]
Everyday Library Ethics Series: Part 2 - PCI Webinar with Pat Wagner Everyday Library Ethics Series: Part Two Making the Big Difficult Public Decisions and Staying Open, Fair, Credible, and Effective in the Process The principles of everyday library ethics make sense to most people. However, the test is when library users, staff, directors, and library boards disagree. Protecting library records, dealing [...]
Being More Creative at Work - PCI Webinar with Andrew Sanderbeck Being More Creative at Work How much is a little creativity worth to your organization and to your career? Creative thought can be used to generate new ideas, solve problems and yes, even to help you make it through your workday with a different perspective and attitude! This webinar is [...]
Stress @ Work - PCI Webinar with Linda Bruno Stress @ Work ~ Lessen It, Then Leave It! Although our work often brings us great joy, it can also present a few challenges – differing personalities, friction, work overload, patron demands, negativity – you get the picture! And when we take those challenges home with us in the form [...]
Everyday Library Ethics Series: Part 1 - PCI Webinar with Pat Wagner Everyday Library Ethics Series: Part One Four Key Principles That Will Build Trust and Respect for Your Library Is it selfish to buy books we love for our collection, even if they never circulate? What should we do when the sheriff arrives to seize circulation records? How can gossiping at [...]
Yes, You’ve Got It! Now Change - PCI Webinar with Meridith Elliott Powell Yes, You’ve Got It! Now Change How to embrace, thrive and enjoy the rapid pace of change! No matter how successful or how productive you are, it seems that every time you turn around someone is asking you to change, to try new things and to do it differently. [...]
Get Focused! Work Less, Accomplish More and Have More Fun! - PCI Webinar with Meridith Elliott Powell Get Focused! Work Less, Accomplish More and Have More Fun! Welcome to the Trust and Value Economy. Yes, things have changed and it is time you got on board. Think about it – globalization, advancements in technology and increased competition; they way we live and the way we do [...]
The 5 Secrets to Inner Confidence - PCI Webinar with Meridith Elliott Powell The 5 Secrets to Inner Confidence “Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy.” ~ Norman Vincent Peale Yes, confidence can be learned, nurtured and something you can grow and develop within yourself. [...]
How to Control Gossip and Rumors - Gossip and Rumors: Keeping the Rumor Mill from Milling Your Nerves You know when you hear it but don’t know when to stop, control or ignore it. There is really only one way, set and make your expectations known and do not ignore the elephant in the room. Wishing rumors and gossip will go away [...]
Ways to Make Your Presentations More Effective - Ways to Make Your Presentations More Interactive and Effective The days of the rather boring and stagnant “lecture based” presentations are over! Your audiences and employees want and deserve more! So the question is…how do I effectively deliver the message and information while involving the participants? This webinar on “Making Your Presentations More Interactive and [...]
Responding, Not Reacting to the Pressures of Life - PCI Webinar with Robert Mallon “Responding, Not Reacting to the Pressures of Life” This webinar will help you change your life! In this fast-paced webinar taught by Robert Mallon, you’ll learn why you react the way you do, what real emotional control is, the root causes of your “feelings,” and how to take significant control [...]
Sharpening Your Organizational Skills – Part 2 - Sharpening Your Organizational Skills: Calendars and Files Oh My! Tips for a More Peaceful Organizational Journey Chances are you have read articles or books on becoming more organized in 32 seconds or less or something that unreasonable. Maybe you’ve even tried some of those techniques – but they not only left you unorganized, but feeling [...]
Sharpening Your Organizational Skills – Part 1 - Sharpening Your Organizational Skills: What’s on Your Desk? Making the Most of Your “Space Personality” and More Chances are you have read articles or books on becoming more organized in 32 seconds or less or something that unreasonable. Maybe you’ve even tried some of those techniques – but they not only left you unorganized, but [...]
Overcoming Your Fears of Being Successful Part 2 - PCI Webinar with Andrew Sanderbeck Overcoming Your Fears of Being Successful Part 2 “You can conquer almost any fear if you will only make up your mind to do so. For remember, fear doesn’t exist anywhere except in the mind.” ~ Dale Carnegie If you want to be truly successful in life then first of [...]
Overcoming Your Fears of Being Successful Part 1 - PCI Webinar with Andrew Sandeerbeck Overcoming Your Fears of Being Successful Part 1 “The real issue is fear of success, and since we are not familiar with it, we are drawn away from it and back to what we know best, failure.” Russell Friedman from Psychology Today, June 2012 How would you answer the question: [...]
Yes, Thank You! I’d Love to Do More! - PCI Webinar with Meridith Elliott Powell Yes, Thank You! I’d Love to Do More! Working too much and still can’t get it all done? Feel like no matter how hard you work, how much you do, you’re always behind with no hope of ever catching up? You feel like you have tried everything: the dreaded [...]
Not your Typical Diversity Training: Moving Past Political Correctness to Cultural Intelligence – Pt 2 - PCI Webinar with Celia King Not your Typical Diversity Training: Moving Past Political Correctness to Cultural Intelligence – Pt 2 Libraries are one of the best places to recognize the melting pot of American culture. Patrons not only represent multiple races and nationalities, but each person represents a number of other cultural influences as well. [...]
Making Your Organization a Learning Organization - PCI Webinar with Michael Healey Making Your Organization a Learning Organization Teams, departments and organizations that have programmed themselves to ongoing, continuous learning, are more nimble and adaptable to respond effectively to the ever-changing internal and external pressures that hobble many groups. This webinar details the key attributes of learning organizations, and presents the key [...]
Not Your Typical Diversity Training: Moving Past Political Correctness to Cultural Intelligence – Pt 1 - PCI Webinar with Celia King Not Your Typical Diversity Training: Moving Past Political Correctness to Cultural Intelligence – Pt 1 Libraries are one of the best places to recognize the melting pot of American culture. Patrons not only represent multiple races and nationalities, but each person represents a number of other cultural influences as well. [...]
Becoming the Employee Organizations Strive to Keep - PCI Webinar with Meridith Elliott Powell Becoming the Employee Organizations Strive to Keep Take a minute and put yourself into your employer’s shoes: Would you hire you? What qualities would you look for in an employee? Do you consistently exhibit those qualities? – From the article Most Valuable Employees It is not a secret – [...]
Using Logic and Reasoning Skills to Express and Impress - PCI Webinar with Holly Klingler Using Logic and Reasoning Skills to Express and Impress Everyone wants to be considered logical and reasonable. But what exactly does it mean to be a person of “Logic and Reason,” and what skills are needed to achieve this? This PCI webinar will explore being logical from the practical and [...]
Critically Thinking Your Way to New Levels of Success - PCI Webinar with Holly Klingler Critically Thinking Your Way to New Levels of Success We know that the most successful organizations help their employees to be equipped with the essential soft skills and critical thinking abilities to handle the daily demands of their jobs. But what exactly are these crucial abilities? And better yet, why [...]
Nasty Negatives and Peace-Keeping Positives - PCI Webinar with Linda Bruno Nasty Negatives and Peacekeeping Positives ~ Simple Ways to Communicate More Effectively Communication – it’s at the center of our lives, whether we’re face-to-face, on the phone, sending email, or texting. And even though we spend so much time communicating, we give little thought to whether or not that communication [...]
Creating a Positively New You in the New Year - PCI Webinar with Andrew Sanderbeck Creating a Positively New You in the New Year Don’t be afraid your life will end; be afraid that it will never begin. – Grace Hansen We all know that being positive about life situations is better for us physically, mentally, emotionally and spiritually. So why don’t we focus on [...]
Mastering Tough Conversations - PCI Webinar with Robert Mallon Mastering Tough Conversations “How to have power when confronting those who break promises, underperform, or behave badly.” After over ten years of coaching supervisors, managers and business leaders, I have found that the #1 biggest problem they face are having tough conversations with those around them.  Bar none! In this [...]
Mind Mapping: What You Need To Know To Get Started - PCI Webinar with Ned Parks Mind Mapping: What You Need To Know To Get Started You have tried brainstorming, outlines, and lists but you just can’t seem to capture all you know that your brain has to offer. Are you ready to try something different and perhaps…better? There is no other process that will generate [...]
Returning Balance to Your Life Part 2 - PCI Webinar with Linda Bruno Returning Balance to Your Life Part 2 Do you dread the hustle-bustle of the holidays? Already feeling out-of-balance and they aren’t even here yet? Stressed because of all the bad news being thrown at us? It’s the age-old $64,000 question: How do we achieve balance in our lives in this [...]
Returning Balance to Your Life Part 1 - PCI Webinar with Linda Bruno Returning Balance to Your Life Part 1 Do you dread the hustle-bustle of the holidays? Already feeling out-of-balance and they aren’t even here yet? Stressed because of all the bad news being thrown at us? It’s the age-old $64,000 question: How do we achieve balance in our lives in this [...]
Change: Opportunity for Growth or Obstacle to Overcome? - PCI Webinar with Linda Bruno Change: Opportunity for Growth or Obstacle to Overcome? When is the last time you dealt with change? Last week? Yesterday? Five minutes ago?? Change, of course, is inevitable. We have changes in automation systems, budget changes, technology changes, changes in work schedules, even our patrons change. Our tendency to deny [...]
Removing the Barriers to Your Success - PCI Webinar with Andrew Sanderbeck Removing the Barriers to Your Success “Eighty percent of success is in your mind, the rest is taking the action to bring it into being.” – Unknown Achieving a “success” is a very fulfilling moment for anybody willing to endure the effort and sacrifice it took to accomplish goals they [...]
Exploring the book The Four Agreements - PCI Webinar with Andrew Sanderbeck Exploring the book The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz “Whatever happens around you, don’t take it personally… Nothing other people do is because of you. It is because of themselves.” – Don Miguel Ruiz As the last few weeks of the holiday season [...]
Are You Listening? - PCI Webinar with Linda Bruno Are You Listening? Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or maybe we should say “hearing,” [...]
A Tune-Up For Managing Your Career! - PCI Webinar with Andrew Sanderbeck A Tune-Up For Managing Your Career! Are you really managing your career or leaving it to chance? A common mistake that many of us make on our career path is to believe that somebody else will take care of us. Career management begins with you, not your employer! This interactive [...]
Just Call Me a Weekday Warrior! - PCI Webinar with Robert Mallon Just Call Me a Weekday Warrior! Do you ever have those days that you look back at 5:00 pm and go, “WOW, I got so much done today!” It is possible to structure your day so that 19 out of 20 of your days are like this??? YES!!! In this [...]
Increasing Collaboration in Your Workplace - PCI Webinar with Andrew Sanderbeck Increasing Collaboration in Your Workplace Most organizations are being asked to “Do More With Less”. Many have been asked to do that for years. The problem with “Do More With Less” is that organizations are experiencing high levels of stress and lower levels of productivity and efficiency. One tool to [...]
Having Fun at Work! - PCI Webinar with Anne Abate and Denise Vallandingham Having Fun at Work! When was the last time you had fun at work?  Are your co-workers miserable?  YOU can help change that!  Having fun at work is a management phenomenon and employee outlook that has spawned much attention in the business world.  Can the same practices [...]
Wrestling Your To-Do List to the Ground: How to Manage Projects, To-Do Lists and Interruptions - PCI Webinar with Ned Parks Wrestling Your To-Do List to the Ground: How to Manage Projects, To-Do Lists and Interruptions This webinar is for busy professionals who need to juggle multiple projects, tasks and interruptions. Bring your own to do-list and you will leave with an action plan to help you plan your workday. Learn [...]
The Power of Persuasion: Getting Others to See It Your Way - PCI Webinar with Sherry Darden The Power of Persuasion: Getting Others to See It Your Way Do you know someone who has an amazing ability to persuade people? Persuasion is a key element of all human interaction, from politics to marketing to everyday dealings with friends, family and colleagues. It’s not magic. It is an [...]
How to Shine at Meetings & In Front Of Groups - What’s your meeting strategy? Don’t have one? You should! You REALLY should! In the working world, every meeting—big or small—offers a chance to put your best foot forward. Whether you are speaking to a small or large group, knowing how to handle yourself well in a meeting can distinguish you among your peers and help [...]
Improving Workplace Relationships: Effectively Communicating With People Who Are Different Than You - Everyone knows it’s important to communicate effectively with others in the library. Effective interpersonal communication in the workplace plays a very significant role in the smooth running of any library type. It has been said, “that similarities bring people together, yet it is how we handle our differences that will determine if we will succeed [...]
Organizing on the Fly – 7 Tips in 15 Minutes – X 4! Part 4 - Chances are you have read articles or books on becoming more organized in 32 seconds or less 🙂 or something that unreasonable. Maybe you’ve even tried some of those techniques – but they not only left you unorganized, but feeling like you had failed. Here’s a secret you really need to know – there really [...]
Organizing on the Fly – 7 Tips in 15 Minutes– X 4! Part 3 - Chances are you have read articles or books on becoming more organized in 32 seconds or less 🙂 or something that unreasonable. Maybe you’ve even tried some of those techniques – but they not only left you unorganized, but feeling like you had failed. Here’s a secret you really need to know – there really [...]
Organizing on the Fly – 7 Tips in 15 Minutes – X 4! Part 2 - Chances are you have read articles or books on becoming more organized in 32 seconds or less 🙂 or something that unreasonable. Maybe you’ve even tried some of those techniques – but they not only left you unorganized, but feeling like you had failed. Here’s a secret you really need to know – there really [...]
Organizing on the Fly – 7 Tips in 15 Minutes – X 4! Part 1 - Chances are you have read articles or books on becoming more organized in 32 seconds or less 🙂 or something that unreasonable. Maybe you’ve even tried some of those techniques – but they not only left you unorganized, but feeling like you had failed. Here’s a secret you really need to know – there really [...]
Strengthening Your Communication Skills - It’s a fact. Your ability to communicate effectively with others in the library can be the difference between success and stress in your workplace. The Strengthening Your Communication Skills webinar is an interactive training session that provides you with proven techniques to gain the essential communication and people skills you need to be more successful [...]
Seven Steps to Solving Problems at Work - Problem solving is part of any job. Problems can’t be avoided, yet they can be seen as opportunities for improvement. Using effective problem-solving techniques on the job keeps problems from reoccurring, which helps you to more effectively manage your workload. The Seven Steps to Solving Problems at Work webinar helps attendees identify and resolve work [...]
Emotional Intelligence: What It Is and Why It Matters in Your Workplace Part 3 - Emotional Intelligence – maybe you’ve heard the term, but what in the world does it mean? The short answer is simply being intelligent about emotions – yours and others’. The longer – and much more interesting – answer will fascinate you. Don’t miss this intriguing 3-part series! In the last session, we will investigate the [...]
Emotional Intelligence: What It Is and Why It Matters in Your Workplace Part 2 - Emotional Intelligence – maybe you’ve heard the term, but what in the world does it mean? The short answer is simply being intelligent about emotions – yours and others’. The longer – and much more interesting – answer will fascinate you. Don’t miss this intriguing 3-part series! In the second session, we’ll take a closer [...]
Ending the Blame Game (Once and For All) in the Workplace - In most workplaces, when there’s a problem, a person or team automatically gets or takes the blame. The problem with the giving and receiving of blame is that morale and productivity suffers, (not to mention the project, goal and customer) and we shift our focus away from problem-solving and taking responsibility. The Ending the Blame [...]
Emotional Intelligence: What It Is and Why It Matters in Your Workplace Part 1 - Emotional Intelligence – maybe you’ve heard the term, but what in the world does it mean? The short answer is simply being intelligent about emotions – yours and others’. The longer – and much more interesting – answer will fascinate you. Don’t miss this intriguing 3-part series! In the first session of this 3-part series, [...]
Using Storytelling to Dramatically Increase the Effectiveness of Organizational Training (30 Minutes) - For years, TPR Storytelling (Teaching Proficiency through Reading and Storytelling or TPRS) has been a method of teaching foreign languages. TPRS lessons use a mixture of reading and storytelling to help students learn a foreign language in a classroom setting with outstanding results. The technique of incorporating Storytelling in Organizational Training has proven to be [...]
Transactional and Navigational Memory in the Workplace (30 Minutes) - Technology is playing a huge part in how organizational memory is changing and the requirements for our employees in memorization as a part of their work. The growth of “transactional memory”, information made available to help employees as they work and “navigational memory”, information available through refined search engines and techniques will continue to affect [...]
Implementing the 7 Habits of Highly Effective People into Your Work and Life - The Seven Habits of Highly Effective People, first published in 1989, is a self-help book written by Stephen R. Covey. Having sold more than 15 million copies in 38 languages since first publication, Covey presents an approach to being effective in attaining goals by aligning oneself to principles of a character ethic that he presents [...]
The Stressed Out Series: Short-Term Coping Strategies - Stress Management is the ability to maintain control when situations, people, and events make excessive demands. The key to being able to manage your stress is to incorporate short-term strategies into your daily life that will work for you. This webinar gives you techniques to help you manage your stress and includes more than 10 [...]
Finding the Meaning and Purpose in Our Lives - Viktor Frankl’s 1946 book Man’s Search for Meaning chronicles his experiences as a concentration camp inmate and describes his psychotherapeutic method of finding a reason to live. According to a survey conducted by the Library of Congress, Man’s Search For Meaning belongs to a list of “the ten most influential books in the United States.” [...]
Conquering Your Limiting Beliefs - How are you stopping yourself from the successes you have always wanted? Notice I said “you”, not your family, friends, co-workers, or even the economy. Andrew Sanderbeck will be discussing practical, easy-to-use methods to actually change your thinking and thus your life on a permanent basis. Join us and learn how to live up to [...]
The Stressed Out Series: Adjusting Your Attitude and Self-Talk to Stress - Feeling irritable? Is your performance at work slipping? Are you ready to just give up…or maybe blow-up? Take a deep breath. You’re stressed. And your attitude and negative self-talk toward your stressors might be a big part of the problem. This webinar explores the positive and negative sides of stress and gives participants the information [...]
Perfecting Your Presentation Skills: Changing Your Delivery on the Spot - “Whether you are leading meetings, conducting training sessions for your team or presenting in front of a large group, the ability to effectively improvise and adjust to the needs of your audience is critical to your success. The Six-Part “Perfecting Your Presentation Skills” 30 Minute Series from PCI Webinars will give you the tips, techniques [...]
October 26: Handling Customer Service Complaints With Taking Things Personally - In the words of Eleanor Roosevelt: “No one can make you feel inferior without your permission.” Do you let your co-workers or unhappy patrons angry words get you down? The Handling Customer Complaints Without Taking Things Personally webinar gives information and techniques to help you handle both internal and external customer complaints without feeling personally [...]
Emotional Customer Service – Making the Connection with the Customer - Your customers and co-workers “only care what you know, when they know that you care.” The relationships that your build with library staff, management and customers today will be greatly influenced by how these internal and external customers feel about their experiences with you and your organization. The emotions they feel from previous visits will [...]
Managing Yourself, Instead of Managing Time - “There are only so many hours in a day, a week, and a term. You cannot change the number of hours, but you can decide how to best use them. Time Management is more than just managing our time; it is managing our selves in relation to time. It is setting priorities and taking charge [...]
Managing Your Interruptions: It’s Easier Than You Think! - “It is estimated that we are interrupted every five to seven minutes that we are at work. To make matters worse, the average length of each of our interruptions is five minutes! (Dick Lohr, Taking Control of Your Workday) This webinar is designed to help you to better control the 4 major interruptions in the [...]
Making Your Objectives Happen – Daily, Weekly, Monthly - “Setting objectives in your work at the library is important to keep you and your team members focused so as not to waste time, money and other resources.It starts with setting smart objectives with the agreement and support of your boss then the creation of a system or process that keeps you on track to [...]
Just When I Get Comfortable…Everything Changes - “Change is all around us today. Technology evolves and changes. We change the look of our buildings and of our personnel. We change our policies and procedures. Budgets change…sometimes more drastically than expected. And many times, change is “dumped” on us, where we have little if any input into the implementation and effects of the [...]
Asking Questions that Get Answers…Not Looks of Confusion or Irritation - “The quality of our working relationships is determined in part by the quality of our thinking and our ability to ask questions that get us the answers we need. Questions are the engine, the driving force behind thinking and gathering information. When we ask ineffective questions, we often fail to focus our thinking on what [...]